From: Richard Kahn iii - To: Eileen Rollins (i iiiiiiiiii- Ce: Karyna Shuliak >, Kathryn Magagna <] Daphne Wallace Bella Klein Subject: Re: Your order from ducduc Shipped! Date: Wed, 27 Jun 2018 18:56:16 +0000 i never heard back from you yesterday regarding shipping / crating issue please advise thank you Richard Kahn HBRK Associates Inc. 575 Lexington Avenue 4th Floor On Jun 19, 2018, at 1:31 PM, Eileen Rollins (> wrote: Hello, Just so | understand you want a refund? Thank you. Eileen Rollins Client Support & Logistics Coordinator The New Traditionalists ducduc 100 Lawton Street Torrington, CT 06790 T: www.ducducnyc.com www.thenewtraditionalists.com From: Richard Kahn (ilo i Sent: Tuesday, June 19, 2018 12:41 PM To: Karyna Shuliak Ce: Eileen Rollins; Kathryn Magagna; Daphne Wallace; Bella Klein Subject: Re: Your order from ducduc Shipped! eileen i just left you a voicemail waiting until july 4th is not acceptable EFTA00544737

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it is now almost 12 weeks we are waiting on these beds.. please look into delivering sooner or if that cannot be done then lets discuss refunding our money thank you Richard Kahn HBRK Associates Inc. 575 Lexington Avenue 4th Floor New York, NY 10022 tel fax cell On Jun 18, 2018, at 9:28 AM, Karyna Shuliak Se —i—i—sSSOCi wrote: Good morning Eileen, Is it possible to get it done by the end of this week? Thank you, Karyna On Jun 18, 2018, at 8:19 AM, Eileen Rollins Good morning, We do apologize for the error and have corrected it. | have been in contact with White Glove Transportation and everything is being crated and will be delivered prior to the 4!" of July. Thank you for your patience and have a great day. Eileen Rollins Client Support & Logistics Coordinator The New Traditionalists ducduc 100 Lawton Street Torrington, CT 06790 T: www.ducducnyc.com www.thenewtraditionalists.com From: Karyna Shuliak (2 iT Sent: Friday, June 15, 2018 5:14 PM To: Eileen Rollins; Kathryn Magagna EFTA00544738

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Ce: Richard Kahn; Daphne Wallace; Bella Klein Subject: Re: Your order from ducduc Shipped! Dear Kathryn and Eileen, Based on the phone call with Eileen earlier today, I understand that you made a mistake and did not crate the beds before shipping. Please provide the new date when the furniture will be created and shipped. I would like for it to be done by the end of next week. Thank you, Karyna On Jun 15, 2018, at 7:53 AM, Eileen Rollins = t—“isSSCi wrote: <image003.jpg> Congratulations! Your ducduc order shipped. ORDER SHIPPED CARRIER White Glove Transportation BOL 123810 It will be delivered via the carrier listed above — they will call the order's shipping contact to schedule a delivery appointment. Special Moving Services | White Glove Transportation IMPORTANT! Please inspect ALL pieces before signing for the delivery. If there is any damage please note the issue on the Bill of Lading. If there is significant damage you may refuse the delivery. The shipper will report the issue to us, but please call Customer Service and let them know as _—_—az We stand behind all of our products and will work with you to resolve the issues. Please keep in mind that transit times vary according to final destination. Tri-State (NY, NJ, CT) delivery: within 3 business days Greater US delivery East of the Rockies: 7-14 business days Greater US delivery West of the Rockies: 14-21 business days If you have any other questions at all please call us iii” i Sincerely, Client Services <image005.jpg> Eileen Rollins Client Support & Logistics Coordinator The New Traditionalists ducduc 100 Lawton Street Torrington, CT 06790 fo EFTA00544739

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www.ducducnyc.com www.thenewtraditionalists.com Eileen Rollins Client Support & Logistics Coordinator The New Traditionalists ducduc 100 Lawton Street Torrington, CT 06790 fo www.ducducnyc.com www.thenewtraditionalists.com EFTA00544740