Subject: Date: Sun, 04 Nov 2018 21:08:33 +0000 Hi I appreciate your help with all our accommodations!! There is a small problem with a hotel and I wonder if we could switch it.. We got this Relais Piazza Signoria hotel , the ac doesn’t work and there are problems with hot water:( We staying here right by a clock tower and it rings a bell every hour and it’s hard to sleep @& Could you please ask your travel agent if he can find another hotel for us for tomorrow? More modern Thank you so very much. Sorry about that EFTA00484683