From: Lesley Gro! _—_—_ To: Centurion Support <centurionsupport(@)centurion.com> Ce: Amex Centurian Trivel Subject: Re: i! IS - I 21-22)UN Date: Wed, 21 Jun 2017 17:47:42 +0000 HI Jennifer! thank you for this very detailed email! Greatly appreciate it. You were a HUGE help this morning sounds like this is all GOOD news for us... Thanks and have a great rest of your day! On Jun 21, 2017, at 1:44 PM, Centurion Support <centurionsupport(@centurion.com> wrote: |US Centurion Banner Lesley, As per my voice mail here is the email information on the ticket for J I traveling from St Thomas to New York, then to Moscow. As we discussed this morning we booked [MJ on the Delta flight from St Thomas to JFK today, 21 JUN at 155pm. Issued as a new ticket for $439.26 non-refundable. The American Airlines flight was issued on a ticket controlled by Aeroflot as she departed out of Moscow back on 17 June with Aeroflot. Originally it appeared as if we could exchange out the ticket confirmed from a roundtrip fare of $1394.42 to delete the American Airlines flight at a new fare of $954.36 with a fare decrease of $440.06. Unfortunately Aeroflot has advised we cannot exchange out the ticket due to the rules to a lower fare. Aeroflot has advised due to the involunt schedule change with the flight delay on American Airlines we can refund the remaining portion of the existing ticket and issue a new one way ticket for to travel tomorrow, 22 June. Again the original ticket was issued roundtrip at $1394.42. The approximate cost of the flight used on 17 June is about $271.00. Aeroflot will refund the difference on the unused portions of the ticket - approximately $1123.00. We have issued the new one way ticket for [EJ at a non-refundable fare of $982.10. She is all ticketed and set now. You should have received the updated itinerary. Sincerely, Jennifer Martin From Centurion Support on behalf of your Relationship Manager Natalia Molotkova Privacy Statement | Vist the Centurion Card website * America To lean more abouk eral securly OF Feport @ SUBpICIOUS 6-rrail, pieaEe vitil UB BL frrericarmnneHes COMI ahing les ©2015 American Express. AB rights reserved n American Express uses 3ed party concierge service providers who are nol authorized to act on behall of American Express and you acknowldge thal American Express is in no way reaporsible or lisbie for Express © the actions of the service provider and the only remedy for any claims relating to services oF products provided by the vervios provider is against the service provider and not agaral American Express, You fe responsiiie for any purchases, shipping charges and/or fees you authorize. We reserve the fight to note profile and preference data for servicing purposes. EFTA00454946