Fron: To: Consumer Travel Network Suppor (ii i i 7 i Ce: Bella Klein i i!- Subject: Re: Car Rental Cancellation for Warsaw Poland for Ms. [J [Email Ref: 140828-000217] Date: Fri, 29 Aug 2014 15:42:24 +0000 Thank you for figuring this out for us Cress! Appreciate it.. On Aug 29, 2014, at 11:24 AM, Consumer Travel Network Support < > wrote: Response (Centurion Travel Team) 08/29/2014 11:24 AM Good morning again, | called AutoEurope and inquired about the Thrifty car rental to see if it could be cancelled. It was only a quote and not an actual reservation, so nothing was charged on the card for it. | have cancelled the request out of our system so there will be no mistakes. | do apologize for the inconvenience. Have a wonderful day Cress Brown Sincerely, Your Centurion Travel Services Team Two Hours of Operations 09:00am-08:00pm M-F and 09:00am-05:30pm Sat-Sun. If you need immediate assistance outside of these hours of operations, please call 1-877-877-0987, prompt "4" for the next Centurion Travel Consultant. Customer 08/ 29/ 2014 10:41 AM Excellent! Thank you so very much cress. Have a great weeke d! i ravel Network Support Response (Ce ion Travel Team) 08/29/2014 10:35 AM Good morning Charo is not in the office today. called Hertz and cancelled the reservation with as you requested. The cancellation number is OS1001 73753 Arefund of $4099.20 will credited back to the card within 7 business days if not sooner. If further assistance is needed with this reservation, please feel free to contact me. Have a great day Cress Brown Sincerely, Your Centurion Travel Services Team Two Hours of Operations 09:00am-08:00pm M-F and 09:00am-05:30pm Sat-Sun. EFTA00363996

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If you need immediate assistance outside of these hours of operations, please call 1-877-877-0987, prompt "1" for the next Centurion Travel Consultant. Customer ( Customer a) 08/28/2014 10:04 AM Hi Charo...we see the charge went through for $4099.20 on Jeffrey's Amex yesterday as we discussed. Our accounting dept is asking me if you were able to call them back and cancel this as we discussed. If so, can you let me know when we should see the credit come through? : vel Network Support Talal iiadeilaliaiiiiililila wrote: Res > (Centurion Travel Team) 08/27/2014 04:26 PM Hours of Operatio you need imme " for the next Centurio Customer a) 08/27/2014 04:04 PM ok, thank you...! will come back to you! wrote: noe aero’ Travel Team) 08/27/2014 03:54 PM Hell Avis has an intermediate car, automatic and a/c, 4 door, similar t /olvo V40, unlimited kilometers days, noon pick up, noon drop off, $2400.55 with taxes fees and mandatory ins ce Enterprise only has manual cars, unlimited kilometers, similar to a Kia Ceed, taxes fees and mandatory insurance, $1289.02 for 33 days ard roG llo, Team II incerely Centurion Travel S Team T Hours of Operations 08:00am-08:00pm M-F and 09:00am-05:30pm Sat-Sur for the next Centurion Travel Consultant Customer a) 08/27/2014 02:26 PM Charo, could you please the cost of a rental from Avis and Enterprise as well? Jeffrey says we could coe have Ms. Put on her on credit card and uld then reimburse her...so he would like to know the prices from Avis and Enterprise as well. Thanks! . vel Network Support wrote: ) 08/27/2014 02:19 PM Customer ( Response (Centurion Travel Team) 08/27/2014 01:41 PM EFTA00363997

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Hello i: Galled Hertz International and they may cancel this reservation anytime. They do not offer long term rentals in ‘oland. Called Avis and Enterprise and the person who picks up the vehicle has to be the same person who pays for e rental. Sixt Car Rental only allows pre-payment in their web site, but it is too late, they require 5 days prior Auto Europe, has availability through Thrifty, for an intermediate car, similar to a Toyota Venice, with a/c and automatic, including only basic insurance (liability and fire, no collision nor damage waiver), with taxes and fees for $3130.73, 33 days, pick up is noon, return is noon, 30Aug/02Oct Let me know... Charo Gordillo, Team II Ext 57112 Sincerely, Your Centurion Travel Services Team Two Hours of Operations 08:00am-08:00pm M-F and 09:00am-05:30pm Sat-Sun. If you need immediate assistance outside of these hours of operations, please call 1-877-877-0987, prompt "4" for the next Centurion Travel Consultant. Customer ( 08/27/2014 12:11 PM Please go ahead and extend the rental. | will let Ms. ldzkwoska know she must go to the Hertz office and re- check out the vehicle...can she go to any Hertz rental center? or does it have to be the one at the airport? avel Network Support > wrote Res Centurion Travel Team) 08/27/2014 11:13 AM ello : | called Hertz International to extend Ms. {J car rental to October 2nd, and they had to make a new reservation. We have to alert Ms. [EJ to go to the Hertz office on August 30th and re-check the vehicle. New prepaid rate from August 30th (around noon local time) to October 2nd (3pm local time) for same type of vehicle she has, is $4099.20 including all taxes, fees, and mandatory insurance required. | have this reservation on hold until you let me know.... Regards, Ms. Charo Gordillo, Team II Ext 57112 Sincerely, Your Centurion Travel Services Team Two Hours of Operations 08:00am-08:00pm M-F and 09:00am-05:30pm Sat-Sun. If you need immediate assistance outside of these hours of operations, please call 1-877-877-0987, prompt "4" for the next Centurion Travel Consultant. American Express made the following annotations on 2014-08-29 11:24:23 "This message and any attachments are solely for the intended recipient and may contain confidential or privileged information. If you are not the intended recipient, any disclosure, copying, use, or distribution of the information included in this message and any attachments is prohibited. If you have received this communication in error, please notify us by reply e-mail and immediately and permanently delete this message and any attachments. Please do not respond to this email with personal identifiable information. If you need to provide personal identifiable information, you may contact us via our Secure Message Center by clicking on the following link: a Thank you." EFTA00363998

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