From To: Subject: Re: Jeffrey Eptein - AMT Service Date: Thu, 02 Oct 2014 19:39:29 +0000 I agree. Thank you On Oct 2, 2014, at 3:37 PM, Pe wrote: I think we move on. They took back one machine and gave us a good price in this second one. We need to stay in good graces in case JE decides he hates this one! But thanks for trying Sent from my iPhone On Oct 2, 2014, at 3:28 PM, Merwin ei‘ wrote: ‘ould you like a refund or just move on? What do you think? On Oct 2, 2014, at 2:03 oo, es - wrote: Chris has no reason to embellish what work he has done, so I am sorry there is some misunderstanding as to what was done on the visit. I'm sorry, ut your Email was cut off. If you were going to ask for a refund on some part of the order, I can check if you like but I do not think Leisure Fitness will not be providing any refund as the AMT is 100% functional. I understand that there were some issues getting the TV Tuner working, but you have the product that was sold and the Preva account that was requested. This was clarified in a previous Email which I can resend if you do not have it. eisure Fitness Equipmen 193 Route 17 (Between Midland and Century, next to Dunkin Donuts) Paramus, NJ 07652--[EEE (Mon, Tu, Thu, Fri, Sat) Check out www.leisurefitness.com - Guaranteed best pricing Authorized Dealer of Precor, Spirit, Inspire, Landice, Life Fitness, Cascade, Body Solid, Torque, Teeter, Powerblock, GoFit, SportsArt, Diamondback, and LifeSpan equipment Fro Se ober 02, 2014 1:45 PM To: EFTA00361251

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Ce: Subject: [SPAM] Re: Jeffrey Eptein - AMT Service a. whole time and not once I saw him measure RF signal coming out of the box or the wall outlet like you say he did. I'd like to get a refund on the On Oct 2, 2014, at 12:52 i ee - wrote: veto I spoke wom Expedited Service (Steve is the head of our service division in N reviewed the service order and spoke with Chris. It was apparent from the service that there was no issue with the Precor hardware. Furthei s able to review Mike's installation and noted that there were no mistakes made by Mike. Chris utilized an RF meter and found that there was a low signal from the input. The Precor AMT 885 P80 console has a suggested minimum of 60 B.F.'s (it is a high-definition tuner by default), and the signal was below that. Chris attempted to run the unit redirect to Set Box, but there were no alternate Set Boxes to connect to in an effort to circumvent the low signal. I was also informed that Chris checked the wire, too. As per Chris, he did spend time on the phone with Precor Tech Support: during this call it was established that a different configuration be utilized to attempt to get the console to receive a signal. 1 am guessing this is where Merwin stepped in and programmed the configuration with Precor Tech Support. Chris did take a service log from the machine via USB, which reads all error codes. So if anything else should arise or seem like it needs attention, we can review that initial data. I apologize as 1 know the process was inconvenient, but I hope that this clarifies the circumstances and reflects that the Precor product itself is not compromised. —_ = Fitness Consultant Leisure Fitness Equipment 193 Route 17 (Between Midland and Century, next to Dunkin Donuts) Paramus, NJ 07652--§EE (Mon, Tu, Thu, Fri, Sat) Check out www.leisurefitness.com - Guaranteed best pricing Authorized Dealer of Precor, Spirit, Inspire, Landice, Life Fitness, Cascade, Body Solid, Torque, Teeter, Powerblock, GoFit, SportsArt, Diamondback, and LifeSpan equipment Fro Sent: Thursday, October 02, 2014 12:02 PM Subject: Ke: Service Thank you ii opke could not fix it. | had to program and register it myself with the help af Preco Tech support. It is now working as it should be Did we get charged for installation and programing? Thanks Office Cet On Thursday, October 2, 2014 11:36 AM, iS wrote: | will fi answer! Sent from my iPhone EFTA00361252

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On Oct 2, 2014, at 11:24 AM, a eee wrote: > Hello I <n > > | was just writing to follow up and see how everything went with the service on the AMT? Was the issue with the console? > Manager, Online Fitness Consultant > Leisure Fitness Equipment > 193 Route 17 (Between Midland and Century, next to Dunkin Donuts) > Paramus, NJ 07652--{ (Mon, Tu, Thu, Fri, Sat) > Check out www.leisurefitness.com - Guaranteed best pricing > Authorized Dealer of Precor, Spirit, Inspire, Landice, Life Fitness, Cascade, Body Solid, > Torque, Teeter, Powerblock, GoFit, SportsArt, Diamondback, and LifeSpan equipment > > From > Sent: Friday, September 26, 2014 10:51 AM > To: > Ce: > Su "Re. Epstein > > | just spoke with | expedited service . He said he is expecting the new console on Tuesday and once received they will come out and install it the same day. > > | did receive a phone message rom on Tuesday but | was not able to reach him when | called back. VVVVVV >> On Sep 26, 2014, at 10:34 AM, [i wrote: >> >> Thanks >> I'll bet received the call trom a follow up. 2S (bet >> Sent from my iPhone >> >>> On Sep 26, 2014, at 10:25 AM A wrote: >>> >>> | would appreciate the feedback. >>> >>> Just to clarify, eer our Expedited Service branch is handling the servicelfil said he reached out to you regarding the service, but if you mj call or if the, wasn't clear, EE fice line is (his assictant lll ay nwo lll not available). >>> >>> | am awaiting an update regarding the status of the part from >>> >> . >: nline Fitness Consultant EFTA00361253

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>>> Leisure Fitness Equipment >>> 193 Route 17 (Between Midland and Century, next to Dunkin Donuts) >>> Paramus, NJ 07652-- (Mon, Tu, Thu, Fri, Sat) >>> Check out www.leisurefitness.com - Guaranteed best pricing >>> Authorized Dealer of Precor, Spirit, Inspire, Landice, Life Fitness, Cascade, Body Solid, >>> Torque, Teeter, Powerblock, GoFit, SportsArt, Diamondback, and LifeSpan equipment >>> >>> Sent Exi 26, 2014 10:22 AM >>> Subject: >>> >>> Thank you for your reply. | will try to find out why Jeffrey feels he cannot exercise. We will await your reply back in parts and service call. >>> >>> Sent from my iPhone >>> >>>> On Sep 26, 2014, at 10:16 AM >>>> >>>> Hello I >>>> >>>> | will contad ll cay to get an update on the status of the machine. However, | do not think that Jeffrey's statement is fair or accurate. There is simply an issue with the TV-Tuner: the machine is ; i installed properly, and was installed by a well trained and well 5, d technician. s ALOT of experience with installs of this nature. Further, | know ent a considerable amount of additional time trying to rectify this issue on site. * >>>> >>>> | apologize that there was any issue, but it does not prevent the machine from being used for exercise. >>>> >>>> | will try to expedite the service call, but we are waiting on a replacement part to get the tuner running. >>>> >>>> Manager, Online Fitness Consultant >>>> Leisure Fitness Equipment >>>> 193 Route 17 (Between Midland and Century, next to Dunkin Donuts) >>>> Paramus, NJ 07652-- (Mon, Tu, Thu, Fri, Sat) >>>> Check out www.leisurefitness.com - Guaranteed best pricing >>>> Authorized Dealer of Precor, Spirit, Inspire, Landice, Life Fitness, Cascade, Body Solid, >>>> Torque, Teeter, Powerblock, GoFit, SportsArt, Diamondback, and LifeSpan equipment >>>> >>>> From: >>>> . >>>> >>>> >>>> Subject: Jeffrey Epstein >>>> >>>> Good morning] Jory is quite unhappy and says he is "unable to exercise because someone was sent w ad never set up this type of machine before”...Can you please find out when we will have a person who has done these installs many times before to come out and finish what nee ? |understand parts needed to be ordered? When will they arrive? Please d | know today... i ae wrote: 6, 2014 8:24 AM EFTA00361254

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>>>> >>>> Thanks for your help, >>>> EFTA00361255