From: Lesley Groff hii: To: Amex Centurian Travel hii: Subject: Re: Karyna [Email Ref: 150901-000016] Date: Mon, 31 Aug 2015 15:05:49 +0000 super thanks On Aug 31, 2015, at 11:03 AM, Natalia Molotkova I wrote: \» Centurion Banner Response (Natalia Molotkova) 08/31/2015 11:03 AM Ticket has been voided, hotel cancellation number is 661755. Regards, Natalia Molotkova - _ through Friday 10:30am to 7:00pm EST Response (Natalia Molotkova) 08/31/2015 10:59 AM OK, on it Regards Natalia Molotk Customer a) 08/31/2015 10:54 AM ou can cancel the ticket and hotel for St. Barth’s now...Karyna was told it is too early for her 0 apply for a visa for Dec.... On Aug 31, 2015, at 10:23 AM, Natalia Molotkova <j > wrote: > > > Response (Natalia Molotkova) 08/31/2015 10:23 AM > OK, will do. > Regards, > Natalia Molotkova > > > > - = through Friday 10:30am to 7:00pm EST > > Response (Administrator) 08/31/2015 10:12 AM > THIS EMAIL INBOX IS NOT MONITORED when | am out of the office** | am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card an press 0 (zero) for the next available Centurion Support Associate. H > Customer ) 08/31/2015 10:12 AM > Morning! Cancel the ticket and hotel at 2pm today! Thank you! > > On Aug 31, 2015, at 10:08 AM, Natalia Molotkova <q wrote: > >> >> > > Response (Natalia Molotkova) 08/31/2015 10:08 AM > > Lesley, let me know when today | can void the ticket to St. Barth and should | cancel EFTA00340667

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hotel as well? > > Regards, > > Nafalia Molotkova >> i >> >> > > Hours: Monday through Friday 10:30am to 7:00pm EST >> > > Privacy Statement | Visit the Centurion Card website _ , -_ > > To learn more about e-mail security or report a suspicious e-mail, please visit usatamericanexpress.com/phishing. > > > > © 2015 American Express. All rights reserved >> > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company”). In some cases, Concierge ompany will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express Strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of anal Company or American Express, and are not authorized to act on | behalf of Concierge Company or American Express in any wax The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to n ligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. >> > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Ga ot© and may not be used without written permission. Used hereunder by license. For Google “Maps Terms of Use" click here: _ ; http://maps.google.com/help/terms_maps.html). For “Map Legal Notices” click here: itpuAwwew.maps.qoo le.com/help/legainotices_maps.html). There is typically no cost to you or most booking efforts Concierge Company and American Express perform’on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and reference data for servicing purposes. American Express acts sac as sales agent for avel suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information Pigasevisitwww americanex ress.com/travelterms California CST#1022318, Washington BI#600-469-694, lowa AHOOS Nevada NV#2001-0126 >> >> > > Ref#150901-000016 > Response (Natalia Molotkova) 08/31/2015 10:08 AM > Lesity: let me know when today | can void the ticket to St. Barth and should | cancel hotel as wel > Regards, Natalia Molotkova > i . > > > Hours: Monday through Friday 10:30am to 7:00pm EST > > Privacy Statement | Visit the Centurion Card website _ ; a > To learn more about e-mail security or report a suspicious e-mail, please visit us atamericanexpress.com/phishing. > > © 2015 American Express. All rights reserved > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company’). In some cases, Concierge Company will provide you with certain information about the Service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf EFTA00340668

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of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d aqroes that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Gompeny and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > > Content is provided "AS |S," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written permission. Used hereunder by license. For Google “Maps Terms of Use" click here: _ ; http://maps.google.com/help/terms_maps.html). For "Map Legal Notices” click here: itpuAwww. maps. goo le.com/help/legalnotices_maps.htm!). There is typically no cost to you or most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event Planning. We reserve the right to note profile and reference data for servicing purposes. American Express acts solely as sales agent for avel suppliers and is not responsible for the actions or ina ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reacung sales targets or other goals, and may also provide incentives to our travel counselors. For more information please oo - visitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600- 469 , lowa , Nevada -0126 > > > Ref#150901-000016 Response (Natalia Molotkova) 08/31/2015 10:23 AM OK, will do Regards, Natalia Molotkova Response (Administrator) 08/31/2015 10:12 AM THIS EMAIL INBOX IS NOT MONITORED when | am out of the office** | am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM fo 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wonderful day! Customer a! 08/31/2015 10:12 AM Morning! Cancel the ticket and hotel at 2pm today! Thank you! On Aug 31, 2015, at 10:08 AM, Natalia Molotkova hii: wrote > Response (Natalia Molotkova) 08/31/2015 10:08 AM > Lesley let me know when today | can void the ticket to St. Barth and should | cancel hotel e gards, Natalia Molotkova ours: Monday through Friday 10:30am to 7:00pm EST > Privacy Statement | Visit the Centurion Card website > To learn more about e-mail security or report a suspicious e-mail, please visit us alamericanexpress.com/phishing > © 2015 American Express. All rights reserved > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge EFTA00340669

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service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and_are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no wey responsible for the actions of the service provider used by the Card Member, and expressly understands an d aorece that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the onan) band and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services Or progucts provided to Card Member by service provider. Service provider rates and availability are subject to change. > > Content is provided "AS |S," without any express or implied warranties. Portions of this content are provided wy Gayot© and may not be used without written permission. Used (hittp://mar by license. or joogle “Maps anim) For sMapt hie 4 ak h //maps.google.com/help/terms_ maps. . For "Map Legal Notices" click here: : [ere] e i .maps. le.com. ainotices_maps.html). There is typically no cost to you ato Satins e Oris Gondinae Gampeny and pbs him) Express peor on our behalf although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for ravel suppliers and is not responsible for the actions or ina ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for rec sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visitwww.americane Ce California CST#1022318, Washington UBI#600- 469-694, lowa , Nevada 71-0126 > > > Ref#150901-000016 Response (Natalia Molotkova) 08/31/2015 10:08 AM Lesley, let me know when today | can void the ticket to St. Barth and should | cancel hotel as wel Regards, Natalia Molotkova jours: Monday through Friday 10:30am to 7:00pm EST Privacy Statement | Visit the Centurion Card website To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing. © 2015 American Express. All rights reserved When booking concierge services for Card Members, American Express uses a third party concierge service contractor (‘Concierge Company’). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands and agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. Content is provided “AS IS," without any express or implied warranties. Portions of this content are provided by Gayot® and may not be used without written permission. Used hereunder by license. For Google “Maps Terms of Use" click here: (http://maps.google.com/help/terms_maps.html). For "Map Legal Notices” click here: (http:/wwav.maps.google.com/help/legalnotices_maps.html). There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please EFTA00340670

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visit www.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, lowa TA#002, Nevada NV#2001-0126 Ref#150901-000016 EFTA00340671