From: Lesley Groff To: Amex Centurian Travel Subject: Re: Mandarin hotel in Marakesh [Email Ref: 151212-000383] Date: Tue, 29 Dec 2015 14:11:13 +0000 Good morning! Yes, I reached out to Jeffrey’s contact and he is working on it...we asked if we could at least have credit toward a future stay and it appears this is what will happen...he is still in the midst of getting the details...below is from Jeffrey’s friend: "I have just spoken with Mark Bradford, the GM, who is now fully appraised of the situation. I requested that he simply gives a credit against a future stay. They are simultaneously talking with American Express about this regarding insurances etc. Incidentally, Mark Bradford knows that I am friendly with Sir Henry Keswick, Chairman of the holding company, which owns Mandarin Oriental Hotels, so despite their very strict cancellation policies at this time of year, I am confident that this will get sorted to Jeffrey's satisfaction.” I] am not sure what he means by saying the Mandarin needs to speak with you re “insurances, etc”...but I think we will be ok...please help by staying on top of it for us...you can use the names mentioned above!! Thanks so very much for your help! Lesley On Dec 29, 2015, at 8:15 AM, Natalia Molotkova PY wrote: TO ENSURE YOUR MESSAGE IS DELIVERED IN ITS ENTIRETY, PLEASE DO NOT REPLY BELOW THIS LINE ===> \» Centurion Banner Lesiey, Natalia Molotkova) 12/29/2015 08:15 AM spoke to E Emilt ela raf fe of Sales & “ihey sficatieye ue, o.can too close to rriv ey, ny (re pel a villa. “The eels ie stay. is Po arriv d cance ugn, $2e was. iG} Yo “was 14d dfe Cc we qoved Appsteinstay for an arrival, on December cellation al 0 ere Oop t ee fh Botta mo Bae a es€rvation is Ffotef sai sai dig has a av ever EBS ireserve f teh ag chi i not. owing | Dey Biuses LOANS 6 ab)6 fo Tea 5 ange ud cancellati ae We are a gimy'c be able to reach out {9 ‘his contact at the hotel? get contact offered was - If Mr Epstein would like to book another stay with us, ing contact me directly and we will do special conditions for him. ards, No lia lokova EFTA00332555

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—_ Monday through Friday 9:00am to 5:30pm EST Customer Po 12/21/2015 02:51 PM intastic! onse (Natalia Molotkova) 12/21/2015 02:39 PM led. hotel, s seeks, to front desk, they note in the reservations, that he Rest lca needs fi an in ¢ eRegards, Natali ia Molotkova e a _ through - = to 5:30pm EST Customer [inn 12/21/2015 02:15 PM Response (Natalia Molotkova) 12/21/2015 02:11 PM lam waiting lice another may be 15 minutes, our reservations can't be see right away on the hotel side. Regards, Natalia Molotkova Centurion Resatonalip Nl ours: Monday through Friday 9:00am to 5:30pm Customer ( 12/21/2015 02:06 PM Customer errr 12/21/2015 02:03 PM great! thank you Re sponse (Natalia Molotkova) 12/21/2015 01:53 PM Jone, confirmation ern vay. You can view the travel requirements to go to Morocco atww, visacentral com/AMEX (°: assport validity, if passport has to have blank pages lia Mol va Centurion Relationshit Custorner i 12/21/2015 01:45 PM es, we are aware...! thank you...that is why he didn't want to book until he was 100% sure e was going...appreciate it EFTA00332556

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Response (Natalia Molotkova) 12/21/2015 01:36 PM sie S Ft GeO auee RORY: MISS SOBY SPAS (° De u Hes SST ORRERP SIREN ae TRE IHIOLERIGS ARTA MLR ease re- Sont irm that | can procee onday through Friday 9 Response (Natalia Molotkova) 12/21/2015 01:33 PM OK, on it hip Manager! Hours: Monday through Friday 9:00am to pm 12/21/2015 01:30 PM Orienta ! Pool S uite arrival Dec. 25 departing Dec. 29 request a by the bedroom (a be Ox cfan ora er...any kir an will do!) thanks!! Les n to 5:30pm EST customer Customer [ln 12/21/2015 09:45 AM appreciate Tt! nee onse Ag ae Molotkova) 12/21/2015 09:40 AM Ok ’ Regards, Natalia Molotkova Centurion Relationship 7 Hours: Monday through Friday Custome fia | 2/21/2015 09:39 AM ok great...thanks...!’am not sure what he wants at the moment! just want to provide him the options! thanks Response { Natalia Molotkova) 12/21/2015 09:34 AM ¢ rate | gave you was fro Oriental Pool Villa. | thought you needed with 2 A oe PADEC spe NG BED is also available K AS. etch cntasee N EARS AND MEDINA VIEW - available EFTA00332557

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SAE BBRES ABR ROK I TLOLERIGE 4120.02. EUR Hours iday through Friday 9:00am to 5:30pm EST Customer (lesley.jee@gmail.com) 12/21/2015 09:27 AM So only the Oriental suite is available now. Correct? The Mandarin pool one bedroom suite is booked up? Sent from my iPhone Response (Natalia Molotkova) 12/21/2015 09:20 AM QRI i aUECOORDEU -2 TWIN BEDS 8 - 29 TOL PRICE JORG PRR, old out. K fa Hours m to 5:30pm EST Response (Natalia Molotkova) 12/21/2015 09:10 AM Checking... Regards, Natalia Molotkova Centurion Relationship . M2 tcc Hours: Monday through Friday :00am . 12/21/2015 07:21 AM still not made up his mind...he is on the fence w d check availabilit; ain for us...are the a w available perhaps? today on this...thanks! Customer am RTGS 12/19/2015 12:33 PM Thanks for this! T will get back to you. Sent from my iPhone 12/1 n Support) :24 PM 9/2015 12 ple with | speak JR per room, pe > time of ny questions ationship Manager surcharges. Tt 100% non refunc est regards, Valerie From C arr Natalia Molotkov 2 Ac ation and e. Please us nturion Support on beha EFTA00332558

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Customer 2/11/2015 03:42 PM Great. Thx. i a Natalia Molotkova Centurion Relationship m to 5:30pm EST Response (Natalia Molotkova) 12/11/2015 03:30 PM Sure, c fionelin Manag jours: Monday through Friday 9:00am to 5:30pm Customer 12/11/2015 03:27 PM Hi Natasha. ty on a suite and extra bedroom at the Mandarin in Marrakesh for ‘Dec 24-28? Sent from my iPhone Privacy Statement | Visit the Centurion Card website To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing. © 2015 American Express. All rights reserved When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands and agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot® and may not be used without written permission. Used hereunder by license. For Google “Maps Terms of Use" click here: (http//maps.google.com/help/terms _maps.html). For "Map Legal Notices" click here: (http//wavw.maps.qoogle.com/help/legainotices_maps.html). There Is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visit www.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, lowa TA#002, Nevada NV#2001-0126 Ref#151212-000383 EFTA00332559