From: Lesley Groff (i> To: Amex Centurian Travel (i - Subject: Re: CHANGE ALB/NY part of ticket: SHAVKUNOVA/NATALIA HZNVGQ [Email Ref: 160211- 001789] Date: Thu, 11 Feb 2016 17:04:07 +0000 Thanks...] just rec’d it ...appreciate your help as always. On Feb 11, 2016, at 11:59 AM, Natalia Molotkova > wrote: TO ENSURE YOUR MESSAGE IS DELIVERED IN ITS ENTIRETY, PLEASE DO NOT REPLY BELOW THIS LINE ===> |» Centurion Banner Response (Natalia Molotkova) 02/11/2016 11:59 AM | know it was issued due to | got her seats after ticketing, emailing again. Regards, Natalia Molotkova through Friday 9:00am to 5:30pm EST Customer still do not have the new 02/11/2016 11:54 AM can you check on it for me Customer (I) 02/11/2016 10:42 Am Customer (NM) «02/11/2016 10:42 Am This just came Through!! Please do ticket and send to me when done. Thanks Sent from my iPhone Response (Natalia Molotkova) 02/11/2016 10:09 AM It It is American Airlin cere will jvoid everything from last night OPERATED SPERM NAERRMNAS AS AMERICAN EAGLE 3 AA 3783 18FEB SEW DEX d2toP boxes TOTAL FARE - USD 787.20 Non refundable coach with $200 change fee, OK? Regards, Natalia Molotkova Centurion Relationship Manager EFTA00329402

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rough Friday 9:00am to 5:30pm EST Customer a 02/11/2016 09:45 AM Ok thx Sent from my iPhone Response (Natalia Molotkova) 02/11/2016 09:42 AM Ok, got it... our email system is slow today... Regards, Natalia Molotkova 02/11/2016 06:51 AM h 1e ALB to NY part of Natalia’ to which NY air around 10:43am cket to depart same day it doesn't matter 7 just om ALB..doesn't matte Feb. where it sonn Thanks!! Les! Begin forwarded message From: "American Express Travel’ — Subject: Invoice 71% 363. for SHAV Dat 0 F 19:51 PM EST as sent from a notification only address e any questions, please act Centurion rline t Airline > Bag e https://m iimyamextravel. comibagga e Your travel arrangements are o hment and itinerary for mor travel plans ha D stails and add link to san be accessed by visiting e email Please refer to attache d PDF vel arrangements. Your Centurion te click on the link to f 2ss in the future Entry and Exit Information for Trave st y recomme that you pe www. Visacentral. com/amexfor the most requirements f el destination. Due guarant f the information p any ina¢ plete information co disclaims any liability tained on that site curate or inc or You may recei marketing off review the American E S attached itiner PDF it inerary attach u are unable customer service emails even if you have requested not to receive email s. For details about our e-mail practic please Statement athttp://www.americanexpress.com/privacy. full terms and conditions / the PDF attact hy vent, ensure you have Adobe Acrobat Reader Refer to website ) to download and install this free software http://www.adobe miproducts/acrobat/readstep.htm! html Thank you for choosing American Express Centurion Travel Service and have a pleasant trip sed that certain mandat to, daily resort or facility fees, may t operator at check-out from the prop trip regarding the existence and amount of such Please be advi hotel-imp d charges, including, but not limited ur stay and paya o the hotel / wish to inquire with the hotel before charges EFTA00329403

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Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives cone “Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or gamage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. : Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may en ter into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are Subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. California State Seller of Travel Remereton Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694.lowa: TA# 669 Registered lowa Travel Agency. Response (Administrator) 02/11/2016 06:51 AM : - lam cuntermy out of the office with no access to voicemail or email. My normal office hours are 9am to 5:30pm EST Monday through Friday. If you need immediafe assistance please call the number on the bai the next available Centurion Support Associate or email Have a wonderful day! Best regards, Natalia Molotkova Privi statement | Visit the Centurion Card website To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing. © 2016 American Express. All rights reserved When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands and agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. Content is provided "AS 1S," without any express or implied warranties. Portions of this content are provided by Gayot® and may not be used without written permission. Used hereunder by license. For Google “Maps Terms of Use" click here: {http//maps.google.comvhelp/terms_maps.html). For "Map Legal Notices" click here: {httpJwaww.maps.google.com/helpiegainotices_maps.html). There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visit www.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, lowa TA#002, Nevada NV#2001-0126 EFTA00329404

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Ref#160211-001789 <Itinerary_ SHAVKUNOVA_NATALIA-HZNVGQ.pdf><SHAVKUNOVA_NATALIA- HZNVGQ.pdf> EFTA00329405