From: Lesley Groff (i> To: Amex Centurian Travel hii: Subject: Re: Fairmont Waterfront-Jeffrey's Reservations [Email Ref: 160210-000607] Date: Tue, 09 Feb 2016 22:17:35 +0000 -OK on the rate not being available. -Thank you for requesting fan. -I will call the hotel on the 14th myself and change the arrival date to 16th...1 worry that IF he changes his mind I will be screwed! -Thanks for having them put a note in his file re a suite... I think we are done on this one! thank you! On Feb 9, 2016, at 5:15 PM, Natalia Molotkova <> wrote: O ENSURE YOUR MESSAGE |S DELIVERED IN ITS ENTIRETY, PLEASE DO NOT REPLY BELOW THIS LINE ad |» Centurion Banner Response (Natalia Molotkova) 02/09/2016 05:15 PM hey told Gesled ithe can't switch the rate FHR ue to it is not available. Fant requ ath the 18 ave to let hotel naw about he Is arri g on ker cel ation. is 24 Tours prior to ar val. can srival ta the 164 10th ere wil beng WAVPRS Suit Bes Mt erases his they wil ion, that he is ere iso Wal suite availa utes at t ¥pet check in, hey wi switch rooms. Naat Molotkova rough Friday 9:00am to 5:30pm EST Customer (I), «(02/09/2016 05:09 pw ok, thanks t what happens | ore el the last night if he re ate an FAR rate...l.w i sen d {yo u my Response (Natalia Molotkova) 02/09/2016 05:06 PM Ok, calling hotel about: Can you request a fan be put in one of the rooms? -Can we get the Amex amenities (early check in if possible and late check out to name important ones!) and if there is a WAIT LIST for a suite Centurion Relationship Manager ours: Monday through Friday 9:00am to pm 2016 05:03 PM at the Fairmont Customer ( ) 02/09 actually am ho 2 regular deluxe root i oncierge floor Feb “15-19... Confirm # 1 ront for Jeffrey on the 163 -Is it possible for you to EFTA00329320

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change the arrival to Feb. 16 and departure to Feb. 18? -Can you request a fan be put in one of the rooms? -Can we get the Amex amenities (early check in if possible and late check out to name important ones} and if there is a WAIT LIST for a suite, can we be put on it? Thanks, Lesley Privacy Statement | Visit the Centurion Card website To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing. © 2016 American Express. All rights reserved When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands and agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. Content is provided "AS |S," without any express or implied warranties. Portions of this content are provided by Gayot® and may not be used without written permission. Used hereunder by license. For Google “Maps Terms of Use" click here: {http//maps.google.comvhelp/terms_maps.html). For "Map Legal Notices" click here: (httpy/waww.maps.google.com/help/legainotices maps.html). There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visit www.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, lowa TA#002, Nevada NV#2001-0126 Ref#160210-000607 EFTA00329321