INTERCEPTING MAIL PESTINATIONS . he Bloce ED compact To ASSISTANCE ee ok a ( (2 Australia Post Our ref: 2000388 _ 4 28 April 2020 aA Dear Ms Pearce, | write with reference to your letter dated }1 March 2020 tp Australia Post’s Group Chief Executive Officer and Managing Director, Christin Gate, regarding your requests for security measures. | have been asked to review and respond to the matter on Ms Holgate’s ~pbehalt From the outset, | appreciate you taking the time to write with your request, and | can provide genuine assurance that our networks and facilities operate well-established security processes and procedures designed to safeguard items in transit. ed security measures for sending and recelving of mai ynfortunately Australia Post is unable to Implement the suggestions you have provided. While we do not have the capability, infrastructure, or dedicated personnel to design a restricted access scenario as you have suggested, Australia Post has existing transparent sending options. Where there is need for transit and delivery visibility, we recommend the use of trackable products such as Registered Post, Express Post, or the new Domestic Letter with Tracking. If it assists, Delivery Confirmation and Person-to-person delivery can be added to some Registered Post articles. Full details on these products are available on our website. While you can monitor a tracked items progress on our website, our Customer Contact Centre are also happy to assist with enquiries, and they can be reached by calling or via the online options on our website. ~ : ~ Ghank ou for taking the time to bring this matter to the attention bf our Group Chief Executive Officer and Managing Director. | trust the above information is of assistance. Australia Post & GPO Box 1777 MELBOURNE VIC 3001 W: auspost.com.au EFTA00269279

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Tx (OW SYSTEMS RORO - ROQl LECOMMONICAT Ireported the Fraudulent malicious Activity of the newly created business account to Josh Dopey ausiness Consultant, Telstra Store, Kadina who proceeded to file a report to the Fraud pm Tequested an investigation into the activity - Refer to Telstra Repost dated . [received no reply or response from this report. On the 25/03/2021 L reported the activity again to Joshua Adams, Business Consultant, Telstra Store, Kadina and reported that had not received any contact from the Frand Department concenting the report that he had submitted. I requested a change of mobile phone number with the account still having Restricted Access applied. Joshua Adams proceeded to change the mobile phone number and did ¢ check to ensure that the new number that I had been given was a newly created number that had not been circulated before my use, to ensure that the same activity would not occur and if it did would be seen as suspiciqus activity continued. On the 2503/2021 Ixeported the Fraudulent Malicious activity to Isobelle Oppeloar, Manager, Telstra Store, Kadina who proceeded to file a report to a higher authority, requesting an investigation with the higher authority of the Fraud Division or CEO of Telstra, due to ongoing issues over a 10 year period of continuous Praudulent Activity. - Refer te Leiter addressed to Isobelle Oppeloez, Manager - Refer to ovement filed repost and Cese ID aeicbsr i vecsived contact from Telsina highs? eathority out missed the call aad em waiting for the second ; =——- back: as infomned fa ths woiee zecoeded message ish on mF movils phons to On the 13th April 2021 I sent a letter addressed to the CEO of Telstra Head Office, Mr Andrew Penn, Melbourne, Victoria from the Norwood Post Office branch, Adelaide informing the CEO of the continuous Fraudulent Malicious Activity that had been occurring in my personal and newly created business account with Restricted Access, and requested a thorough investigation into the activity and provided the documented evidence of the activity that had been occurring in all servers and over a Idng period of time, and following re-location and change of details - Reder to letter acldressed to CEG - Bz Antlrevr Poan - Telstre Head Office, Melbourne “ detells, including chang: of shone sumbsss ~ Pettem' cf Hisgal Avex : * cRO-pEeT - REMOTE ACCESS ~ Gov i Police : Head Office - 4th May 2021 ~Ph: . T received phone contact from Ron, Telstra Head Office following the submitted letter to Mr ; Andrew Penn, CEO of Telstra Head Office - Recorded Phone call. L-was informed that the reports that had been submitted over a 10 year period in mg, which included and phone cells from unknown people, blocked contact - : ifdren an resulted in isolation in 2014 - 2016 Extreme Sexual Targeting, Police "xe seunee of tee Conissoe Tisge! ActieRy ies ao been Idsnifs4 a snd Police pecs of Bates Tecgeting (oatertion be aaside Pisciat Ton te = EFTA00269280

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TNTERNET -— COMPUTER SYSTEMS -— TOSHIBA LAPTOP . 2 eee eee © 7 mean vices, 7 iNvG seaST . Met EE: Ortooe ST6cEN PHOTO. 1C2O ACA-2020-000415 [SEC=OFFICIAL POLICE INVULENHEST = COMPUTER HACKING REmoTe AccEesS CROSSE OF UZEGAL FRAUDULENT BNO MPUCICDS ACTIVITY BOTH comPOTER SySrev (}) 1 attachments (2 MB) Cyber_sbuse_Resource Sheetpdf Thank you for your recent enquiry, and we are sorry tp hear how this Is affecting you. Please be aware that therefore, has no to adult cyber abuse complainis, formally. However, we do work fo guide people where we can and provide advice on what they can do themselves. in the most serious cases, we will use our existing relaiionships and escalation pathways with social media services to effect take-own of harmful material that is considered to be serious cyber abuse in nature or, where required, we will refer the maiter to law enforcemeni. 2. (igi survettance 5 = TRENT FIGD AS TILLEGAL SURVEILLANCE ‘ RESCUING IN TirecAL, McTIwiTyY . Your situation sounds like it may be digital su: is not an area we generally handle or have experience in. You may wish fo approach your email (and any other relevant] service provider about the situation. a & You may also wish engage an IT consultant to assist you in this matter or @ cyber digital forensic expert to assist you further and we'd encourage you fo consider doing this in the meantime. Reporting to police if you wish to pursue this or to make a formal report to pofice, the following steps may help you prepare: ° Prepare a timeline of what has taken place © Place any screenshots you have in a word document (provide a summary below each image explaining what the screenshot relates to) . e Provide copies of any URL's you may have (you can obtain the URL by copying and pasting the URL address from your browser address bar) ® if you believe you know who the person fs that is targeting you online, provide as much detall about the arson. 3 ‘have attached our Adult Cyber Abuse Resource shest which contains useful eSafety end support links. You may want to reach ouft to support services to help you in this difficult time. We have now finalised your matter for now and hope the above information assisis you. ‘Regarus, Cyber Abuse Team EFTA00269281

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7H13/2020 Service Ticket #621581 ht Email Hack - 0400404658 Pit Stop Technologies i, 2020 9:24 Ah Hello Jacqueline, j | Service Ticket #621581, -has been completed. We hope that you are satisfied with the service provided. | if you do not believe this ticket has been complete or have concerns, please respond to this email so we can address your queries. Thank you, Pit Stop Technologies Team Ticket #; 621581 Status: Complete | OEE Service Record #621581 Summary: Email Hack - 0400404658 Contact: EFTA00269282