SOURCE. OF FUNDING - HOUSE SALE DEPLETED APRIL QOCCF ~ LAWYER INVOLVEMENT As part of the marketing strategy in order to stay abreast of the clients requirements customer survey's within the centre will be offered on a continuous basis. Advertisements through local newspapers, radio announcements , pamphlets in letterbox drops offering promotional deals and the development of a web page within the second year of operation will be implemented in order to keep the public informed of the services the centre has to offer , thus increasing awareness and attracting more clients to the centre. Free sample offers of new products will be offered within the centre for people wishing to try before they buy and to educate customers on the benefits of the products the centre has to offer in order to increase sales of in store products and reach a wider scope of clientele. Employee’s of the centre will be encouraged to advertise the centre’s services through word of mouth within the rural regions. from the sale of the owner’s centre is made of many sections, the required funds to i necessary equipment in order to develop a successful business is that being of $80,438. The funds will be allocated to develop each section of the business in the form of , renovations to the rental premise , computer equipment , consultation equipment which include examination tables, lamps and diagnosis equipment , fire safety equipment , computer program’s , waiting room furniture and laser equipment, that being the main expense item of the funds sought. >k A In order to finance the centre’s deve! EFTA00268536

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eh) - BOSINESS PLAN ONDER REVIEW MICHAEL FETHERSTIENHACGH - REGIONAL PEVELOPMENT Bopey PORT PIRIE 7 Business Plan Index 055.964 EXECUTIVE SUMMARY 1. THE BUSINESS AND ITS MANAGEMENT 1.1 The Business Concept 1.2 The Products or Service 13 Applicant’s Qualifications and skills 14 Legal and Administrative Requirements 15 Trading Name 1.6 Legal Structure 1.7 Business Premise 2. MARKET RESEARCH AND ANALYSIS 2.1 Current State of the Industry 2.2 Market Size and Trends 2.3 Customers 2.4 Market Research 2.5 Competition and Competitive Advantage 2.6 Competitor Swot Analysis | : Personal Financial Statements Establishment Costs and Sources of Funds Cash Flow Forecast (Tables 6A and 6B) Balance Sheet Profit and Loss Projection Records For Your Business RRR oRE Way 1 \ Font” — Dubail pe ass WI pape? = Exar beh ve C uot Wry” aw wrung —_ De hal ww Paw xt iw“ ie, fav DO Ue And: prebiw- me Git Cale i, Die ca les ot / lawl Onpyw A Uf ek ipa ea EFTA00268537

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6. ACTION PLAN - Table 9 7. APPLICANTS INFORMATION 7.1 Resumes BUSINESS PLAN TABLES Table 1A: Supplies Mix (Year 1) Table 1B: Supplies Mix (Year 2) Table2: Marketing Action Plan Table3: Statement of Personal Net Worth Table 6A: Cash Flow Forecast (Year 1) Table7: Balance Sheet Table 8A: Profit and Loss Projections (Year 1) Table 8B: Profit and Loss Projections (Year 2) Table9: Action Plan ’ GP few’ te Lease Proposal - 74 Main Road Port Pirie Vis Plant and Equipment - Office Package Web Page Quote - Hunts Marketing Accountants Quote —Pisani Accountants and Business Advisers Insurance Quote -MGA Insurance Council Zone Requirements Market Research-Customer surveys —Letter to GP’S Letters of Support EFTA00268538

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? ety Ay) Wad el dts piwey yal Cowarenene wate 4 ai at EIace fy? Te bi th Hark (2 will consist of the owner / manager , JequiliesPomee, managetai on cialists assistant , Receptionist / bookkeeper and contracted specialists to the centre. Th hain snancé| yy cleaning and accounting e£the-business will be outsourced. The centre will operate on an appointment and referral basis offering the local and surrounding rural districts, general practitioners a referral system for their patients which are usually conducted with metropolitan specialists. The centre will assist the rural populations by reducing the travel costs and waiting periods for consultations and treatments. The centre will also provide a variety of natural health and beauty enhancement products for retail. The | benefits to the clients will be the eradication of travel and accommodation expenses , | waiting periods and loss of wages due to time off for travelling, which are currently required | Fy thoneal poration das te sopuhsiments lth Ge sneuapemann qpecteties | By conducting market research in the form of customer survey’s , letters to general Practitioners, personal experience and conversations with the general population in rural regions , it has come to the forefront that there is a market for these services in this area. In order to bridge this gap and dissolve the disadvantages the populations in rural areas are facing currently by having to incur such things as loss of wages, waiting periods and | accommodation costs , the establishment of the centre in the centralized area of Port Pirie | has been accessed to be a much needed commodity to this region. As this is a new business concept being introduced within this region , the opportunity to establish the business within the rural sector has high possibilities of successfully reaching it’s goals of becoming a well established, successful business opportunity. By establishing i the centre within the township of Port Pirie, it centralizers the services to not only Port Pirie | but to all surrounding rural districts , for example, Port Augusta , Laura , Jamestown, Yorke Peninsula areas , Port Broughton ect. As the centre is offering a referral system to the GP’S within these regions, this offers them a service in their region for their patients , eliminating the waiting periods offered currently by using metropolitan specialists , thus reducing the treatments they can offer their patients. By working in conjunction with the GP’S, this will allow the centre to develop a higher percentage clientele base. As this business concept is the first to be established within this region , competition does not currently exist and is EFTA00268539

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The market research that has been conducted has been accessed as the target market being that of , married women with children with disposable incomes, within the age groups of 30 - 50, that of professional people and that of people suffering from various medical iti As part of the marketing strategies , in order to stay abreast of the clientele’s requirements , customer surveys will be conducted on a regular basis within the centre. Communications with GP’S utilizing the referral system through letters , personal and phone contact will be conducted on a regular basis. Advertisement through the local newspapers , radio announcements, pamphlets via letterbox drops offering information of new specialists coming to the centre, and the development of a web page within the second year of operation will be implemented in order to keep the public informed of the services on offer within the centre and increasing awareness, and attracting more clients and GP’S to the centre. Free samples of new products for retail will be offered within the centre for people wishing to try before they buy and to educate customers on the benefits of the products the centre has to offer. Thus increasing the retail of the products within the centre and enabling the centre to reach a wider scope of potential customers. Employees of the centre will be Pewee iin glace adataateail rite through word of mouth, family and friends ect. In order to finance the centre’s development , funds will be sought through various financial institutions, also by utilizing the services of an accountant to secure the required funds necessary for initial setup of the business. As the centre is made up many sections, the required funds necessary to establish the centre in the initial stages , will approximately be that of $20,000. As limited funds are available for the initial development of the business the required equipment costs will be that of $12,000. This will consist of the purchase of waiting room furniture, fire safety equipment, consultation room furniture , which include ,examination tables , lamps , doctors desks ect. , shelving for products , receptionists desk , curtains , blinds , filing cabinets , consultation products, gloves ect , computer programs . The computer packages will be obtained through a rental agreement allowing for up grading as needed. Neel to of lain how hea br- de bvsim, \W a\\ he sant Awh- : EFTA00268540

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The atw hie bsiwn will ha ter {resin oO hes Met iv spevons viytle: wedry “jes Th comment Swiwo yeiw We iT wrt pg THE B ITS MANA\ vu 1. THE BUSINESS CONCEPT, ow oSlebh psig oo wa aseltel 0% 1.1 Business Type_ elorwher Wve PE-Vnton« The ‘Fhe Specialist Medieal Ceptre isa-consutner-markel in the-tercitory, eg ten rer ac Rn ay twee such as , owner/manager , receptionist / bookkeeper , personal / specialists assistant , contracted specialists. The specialists to be involved in the initial start up of the business will be that of a Cosmetic specialist , Dr Dean Richards MBBS , and a Dietician. Once established the business will then seek to implement the services of a Dermatologist , Allergist /Immunologist , Sports injury Theeat it oct. Tee contre well oct 20 on agp so commen oe of specialists in order to bring the been completed the students will be offered fulltime employment by the centre. pip wrt Al! 1.1.2 Major customers ily / te. tal fing a The service is designed to treat avast range of conditions with focus being on treating and gayi inwiy introducing a vital health service to communities within the rural regions. Major customers will consist of clients being referred to specialists from their GP’s , professional people , married women with children with disposable income, within the age groups of 30 - 50 Ar oh and people with a variety of medical conditions. pps Wer Qvondosmerte wii by 1.2 THE PRODUCTS OR SERVICE ow Lok avail frp diohy Prbwo et. 12.1 Product or service details Services provided by the centre will comprise of the utilization of a variety of specialists , for example, Dermatologist , Allergist / immunologist , Dietician and a Cosmetic specialist in order to diagnose , treat and educate clients according to the individuals health requirements and conditions. The centre will act as an agency to centralize the services of a variety of specialists individually based diets to counteract and treat clients with food allergies and diet related conditions such as Diabetes , high cholesterol , ulcers and reflux. The cosmetic specialist will offer the client services such as wrinkle reduction procedures , botox treatments and lip plumping. Allergy free and natural alternative products will be for retail within the centre offering the consumer a choice of treatments. ys 1.2.2 Development and marketing ~~~ om DRO inte ‘nick The development structure of the business will consist of providing a professional , . proficient , confidential and friendly environment in which to create a comfortable atmosphere for the clients and employee’s. This objective will be achieved by employing and applying the expertise of professional staff who will assist in the education of staff who are enrolled in training schemes. Employee’s will be trained in all OH&S procedures to ensure the safety a eee ee ee Ty eg Pe ae os, prot an hte uplubte 5 In order to develop and market the Specialist Medical Centre, thorough research will ' be conducted with current and future clientele’s requirements being the main focus of the study. The market research strategies conducted in order to gather this information will be as follows - * Market segmentation : To provide regional population numbers , personality characteristics , the Se Gag rhe Gy a> fw Wor tetinny nlp 1a std. o EFTA00268541

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* consumer market and income levels, lifestyles , identify potential clienteles needs , identify target market , trends and market size and share of the market. * Market research : Customer survey’s regarding medical conditions which require specialists services, how often , locations of specialists travelled to ect. , business letters to rural regional operations and price structures , locations of potential rental premises , communications with GP’s and rural communities to establish a need for this service , liasons with the Regional Development board , product and suppliers research , internet research of technologies available , advertisement costs , accounting costs , and medical code of ethics , trade practices required. * Legal requirements : OH&S requirements , insurance , health standards , waste management , Council requirements and legislations , required licences , award rates for wages , Work cover requirements , zoning opf premises , tax implications , Medicare requirements , workers contracts * Plant and equipment : rental premises , cellulite treatments and equipment , Fraxel laser equipment , Photogenics equipment , consultation room equipment and furniture c.g lamps , examination tables , allergy free and natural alternative products , fire safety equipment , first - aid programs , stationary and office supplies , uniforms , waiting room furniture , filing cabinets. * Development of monitoring report strategies , financial recording systems , stocktaking strategies , accident reporting forms , OH&S employee handbooks , procedures and regulations handbooks , customer survey’s , maintenance record forms , human resource structure , production / 12.3 Patents or Registered Designs , DBA “eécormmend Not applicable Y 4 13 APPLICANT’S QUALIFICATIONS AND SKILLS 13.1 Summary Jacqueline has acquired extensive skills through previous employment and operating a home based Woodcraft business which was conducted as a partnership basis. Jacqueline has extensive family experience organizing and managing four children as a single parent on a limited budget. Jacqueline has completed an accredited computer course which was conducted by The Internet \\ Centre which has acquired her with proficient computer program applications such as , word , Mm OUY Excel , Publisher , Power point , Internet research , mail merge and E-mail applications. * Skills acquired through experience: Money handling , customer relations , OH&S procedures , time management , office and administrative skills , record keeping skills , Business Plan Certificate IV. EFTA00268542

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1.3.2 Personal SWOT Analysis Oar STRENGTHS: * Highly motivated * Honest and reliable * Good time management skills * Confident * Good communication skills * Passionate * Good listening skills *Willingness to lear new skills * Resourceful * Well organized * Good research skills *Multiple responsibilities raising a large family * Medium level computer skills OPPORTUNITIES: * Opportunity to fulfill personal goals * Support from local GP - Dr Kajani * Support from friends and family * Time restrictions not applicable due * Positive response from customer survey’s children being school aged Board * Available funds from sale of the * NEIS support for 12 months house THREATS: * Lack of managerial skills in this field * Lack of experience with taxation and * Staffing difficulties due to remote area and superannuation requirements * Inexperience with the employment of * Inexperience with training schemes employee’s 13.3 Copies of Relevant Qualifications Refer Appendix BANS Levace\ Niven Legal requirements of the local council of Port Pirie refer to the development act in accordance to the re- development of the rental premise that has not previously been occupied by an inter-related business. Therefore an application form will be required to be completed , submitted and approved by the local government as the nature of The Specialist medical centre has not * Adequate plumbing and drainage fixtures * Floors , walls and partitions to be constructed of hard , durable , impervious material which are * Adequate lighting provided in the form of natural light or skylights and recommended artificial lighting in accordance with Australian standards * Adequate ventilation to remove odours , prevent condensation , mould and heat in order to hand drying facilities in the form of hot air dryers , paper toweling , linen roll towel and the like *Disabled facilities in accordance with the Australian standard design rules for access by the disabled * Adequate waste disposal units for the containment of personal use products , paper hand towels and other wastes. * Puncture proof sharps containers, secured and clearly labeled , provided in consultation rooms EFTA00268543

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16:3 - PiSAN i Sperating as a sole trader and employer the licenses required * Registration of business name - * Development application of rental premise * Registration with ATO -business tax file number 4 Registration of superannuation —— specialist establishment including the visiting specialist to the centre are Serious S.A tor upeenther anata: Sc tovloathon Intec te eee Seadoo beee te tok clientele. By law the specialist are required to carry their own indemnity insurance and adhere to the Code of good practice and Code of ethics in regard to the medical profession. 1.6.3 Tax Implications As a sole trader , Jacqueline will be liable for income tax payable on business income as an individual Taxation obligations in regard to the employee’s and the business operations will consist of: * Application for ABN * Registration for GST payable 7 i * Tax with holding The services of Pisani Accountant’s and Business Advisors will be implemented and outsourced for the business in order to stay abreast of all taxation obligations. DA Chirk tht Lt Ped wen Joo Th 17.1 Details The proposed business , The Specialist Medical Centre will initially be conducted from spacious premise with allocations for separate consultation rooms. The premise lay out will be that af, : ae es consultation rooms , preparation area ist , staff room , storage room. The owner / managers office will be located ce-Rese: ee ee The fin’ Redden Real estate , “cet ¢ space and provisions for consu! as ok a Sore Adequate essential services , utilities , are shelving and provisions for the consultation rooms. Adequate alarm systems, phone systems and EFTA00268544

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25 COMPETITION AND COMPETITIVE ADVANTAGE 25.1 Major Com As the Specialist Medical Centre is introducing specialized medical services to the rural region, competition is defined to the following establishments but offering limited competition due to the nature of these businesses. _ Allase - Beauty toontments , fociel cleansing * Beauty by Selina - Mild facial dermabrasion ( Cosmetic ) 7 ih | *Beauty for You - Body wraps ( cosmetic ) *Port Pirie District Hospital - Dietician services , family health issues Ear = —_——— 2.5.2 Competitors Operntions wie The businesses established within this region , outlined above , operate as beauty salons only { cosmetic ) , offering mild facial dermabrasion but concentrate the majority of their services on offering beauty solutions. Example : Waxing , massage , tinting , pedicures , manicures. non- interrelated services to the centre. 2.53 Comparative Evaluation Allure Salon ; Allure beauty salon is well established within this region and operates on limited oft > spent hours duet the owner/manager being employed as aoe nurse in he local hospital services available are : waxing ,pedicures , manicures ,nail enhancement , and body wraps. Beauty By Selina : Beauty by Selina salon is well established within the community and operates on a 6 day week , offering extended hours on Thursday nights. Services provided are : waxing , mild facial dermabrasion , massage , pedicures , manicures , facial cleansing, tinting and professional make - - up. The business is professional and private offering individual private rooms for treatments. Beauty For You : Beauty For You salon is well established within the community and operates on a 6 day basis. Services provided are : waxing ,mild facial dermabrasion , facial cleansing , manicures , pedicures ,professional make- up , facial skin diagnosis , electrolysis , tinting ,massage. ‘The business is of a professional nature offering individual private rooms for treatments. Port Pirie District Hospital : naga pre-e chee onan sgl (nd cmon Thin ia fe vin the pole: Dy ey Vax lead emissions. This is a free service to the public. fF) Cg Yh Tat do % oyW jus, As the centre ee eee a Po I the rural regions in relation to the established businesses within this region , limited competition is quantified. Services provided by the centre will consist of the conjunction of a Dermatologist , Allergist / immunologist , Dietician , cosmetic enhancement, ect , offering professional medical consutations and trestments for a varity of conditions and techno! : and OK eee ence ee clientele. Top priority will be given to ensure the centre offers a service of a professional , friendly, confidential , Sterile nature. Employee’s will be trained to ensure customer’s complaints are handled in a professional , correct manner with the end result being that of customer satisfaction. Employce’s will be educated on all available products in order to answer any enquires the customer may have regarding the services and products the centre offers. 4% FOTORE PLANS OF DEVELOPMENT OF MSIC, COomMmMauiICcATION TOOL FOR REFERRAL SYSTEM WITH GPS EFTA00268545

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2.6 COMPETITOR SWOT ANALYSIS 2.6.1 Strengths , Weaknesses , Opportunities , Threats Strengths : * Well established within the community * Locally known * Established community trust * High standard of service offered * Experienced , qualified employee’s Weaknesses : * Offering beauty solutions only * Limited operational hours * Non - medical qualifications for specific ailments and conditions * Limited employee ratio - interrupted consultations with clients e.g front desk operations. Opportunities for The Specialist Medical centre : * New medical introduced within the * Growth of township due to local resource developments * Support from local medical establishments regarding the referral system « Alien standard medical practice trenting a beoed range of conditions * Knowledge of employce’s attributes to enhance the level of service and workplace relations * Management well known , established and trusted member of the local community * Local public support through communications and customer survey’s conducted within the region * Consultations with local general practitioner’s producing a defined need of these service’s within this region. _ * Completed accredited computer course through the Internet Centre to assist with research and Threats for The specialist medical Centre * Limited management skills in this field of practice ee eee Compettion’yf already established medical centre's @ whe Begog toe V come “ov 2.6.3 OVER COMING CONCERNS 263, OVERCOMING CONCERNS cmytoumlyiote business to create a service of a professional nature. Offer traineeships to employee’s to eliminate lack of skilled employee’s within the centre. Utilize the skills of an accountant and bookkeeper in order to stay abreast of financial concerns and requirements. Research and educate oneself and employee’s on the supplies and products required to endeavor a high quality and vast range of to eliminate lack of support for family obligations. Continue upgrading of computer skills to become proficient with all computer applications required to run a successful business. 3. MARKETING PLAN 3.1.1 Estimate of Supplies Refer Table 1A and 1B itn. 4 As the renovations of the rental premise are completed , supplies of tn paodoct for will be purchased and the shelving stocked ready for in October - November . Consultation rooms will be completed and the equipment in October - November 2009. EFTA00268546

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* rie 1S) COMMUNICATION TOOL FUTORE DEVELO MENT * REFERRAL SYSTEM mole mapping and removal , skin growths and tumors , rashes , burns . Utilizing treatments such as the laser system , offering pulse laser light therapy , vitamin A infusions , body peels and wraps , Dermabrasion , dermatoscopy therapy , Dynatronics Synergy (cellulite treatment). Allergist/immunologist: Asthma triggers , hayfever (air bourne - pollen ect) , substance allergies , (rubber , metals ,cosmetic ect. ) , food allergics ( nuts , shellfish , lactose , gluten ect ) , insect stings , animal hair (natural allergies ) , diagnosis of allergy triggers. Dietician : Diet plans individually developed as required to correct diagnosed disorder or condition , diabetes , cholesterol , ulcers , reflux disorders , food allergies , allergies causing skin eruptions (e.g chocolate , acne , rashes ) Cosmetic Enhancement : Wrinkle reduction , Lip Enhancement , Natural pain and stress relief. >\ Benefits : * Convenience of referral ae eee to the customers in the form of reduced travel , accommodation costs and loss of due to traveling to metropolitan services * Reduced waiting periods for consultation and treatments and services compared to inter-related services established in metropolitan areas * Variety of payment options to allow for ease of payment *Confidentiality and privacy assured to clientele through work place policy agreements * Convenience of a variety of services on offer in the one location allowing clientele to be treated in one location for a variety of disorders * New technologies on offer to customers through the laser systems (Fraxel laser system ) *The introduction of food preparation classes and genetic testing (Pharmocogentics ) once the centre has been deemed viable * Follow - up service for clientele to access treatment plans and to inform of new products and services being introduced * Medical and natural products within the centre offering clients a choice of treatments * Clean , sterile environment * Friendly , comfortable environment * Experienced , qualified employee’s offering a high standard of service and treatments. 3.23 Innovative Marketing Strategies Marketing tactics will be conveyed to customers on a continuous basis in order to achieve an image of high standard of professionalism , quality service offering “value for money” and products of a various nature. In order to obtain new customers, business letters to referring practitioners will be periodically updated and distributed. Continual research of referring GP’s in order to form a vast _clientele base from the Port Pirie regions and surrounding areas will be of a high priority. strategies (e.g sample days ) will be implemented to attract potential clientele and inform the public of products and services the centre has to offer . Promotional Strategies: « Pamaplalets - letterbox distribution advertising new products, new services and discount vouchers. from local businesses , such as to the business their local newsletters informing the Public of the benefits of the coutre's services ¢-8 the remove! of heavy metals from the of certain food gach 28 Tote. F Fin-store promotions , pry moe pn eee ee ee Med to * Gift packs offering samples to clients who consult with multiple specialists : * Try before you buy days - Free samples of products , new and existing dvs * Advertisement material being given upon payments being made rn \0 * Discounts offered for treatments utilizing new techniques and technologies jen by * (when viable) Advertisement through the implementation of a web page , ee A J products Ws EFTA00268547

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HUNTS MARKETING - Q2CO7 WEBPAGE DESIGN GOcTE §.5.2 Assumptions Major expenditure has been allocated to the renovation of the rental premise and the purchase of the Laser equipment used by the Dermatologist section of the centre , totaling $59,985. As the required employee’s are of a high qualification status wage expenditure is of a high rate that being $191,808 annually. A loan required for establishment of the centre will be payable monthly at a rate of $500.00. Profit reserves for year 1 will be $78,936.04 which will be drawn upon in order to set up eXveb page design’ind healthy food preparation classes within the first year of operation. An increase of expenditure will be allocated to advertisement costs , employee wages , utilities, repairs / maintenance and accounting fees in year 2 of the business operations. Profit reserves are estimated at being that of $for year 2 , which is a total of year | and 2 profit reserves combined. 5.5.3 Analysis Profit for year 1 has been estimated at , which will be drawn upon to fund the establishment of the web page and healthy food preparation classes. Profit for year 2 has been estimated at $512,697.26 which is profit reserves from year | and 2 combined. Expenditure for year 1 has been estimated at $272,800.96 which includes purchases of products , utilities , advertisement , insurance , accounting fees , repairs / maintenance and employee’s wages. Expenditure for year 2 has been estimated at $323,852.16 , which is determined to show an increase of advertisement costs , accounting fees , repairs / maintenance , utilities and employee wages due to the increase of demand , purchase of equipment and recruitment of trainees. 5.6 MONITORING AND CONTROLLING THE FINANCIAL POSITION OF THE BUSINESS 5.6.1 Factors Influencing Your Cash Position Stock control - Continual Sesetioring of poodast temower in colar te avoid exnendive los te sales Ratio. Supply control - Expenditure control of utilities ( electricity , water , etc. ) petty cash control to avoid unnecessary purchases and cash availability. Accounts Payable - Accounts payable in full on day of consultation , treatments and purchases to avoid employee time wasting and stationary expenditure of stationary to recover these debts. Accounting - Utilization of an accountant / financial adviser in order to stay abreast of the financial obligations and requirements of the business operations. Marketing - Continual monitoring of all marketing strategies and avenues to stay abreast of expenditure and budget control. Competitors - Monitoring competitors and there strategies in order to keep a business advantage and new competitors entering the market. Referrals - Staying abreast of medical establishments , existing / new , for potential clientele through the referral system set in place for the general practitioners. 5.6.2 Controlling Financial Performance Strategies to control business financial performance will include : * Accurate record keeping * Stock control recording * Management of overheads (electricity ect. ) * Increases or decreases of demand =; Employee recruitments and raining. * Rental agreements and contracts Utilization o! an accountant / financial advisor * Clientele ratios * Pricing strategy reviews * Management of advertising budget strategies EFTA00268548

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x 33 PRICING STRATEGY 3.3.1 Price As there are separate sections of the centre , pricing will vary according to suit the level of A\w consultation required . Prices will be as follows as an example : ce Dermatology : $110.00 - first consultation t\ / immunology - $100.00 - first consultation \v 7: Allergist Dietician - $ 50.00 - first consultation Cosmetic Enhancement - $325.00 - wrinkle reduction , lip enhancement Consultations will be based on a 20 minute basis , with treatment times varied according to treatments required. Example of product pricing is as follows: Acnezine - $50.00 , Healthypores - $100.00 , Dermacleanse - $120.00 , Proactive solution $ 70.00 3.3.2 Credit Policy As the centre will operate as a private institution offering specialist services consisting of consultation and treatments, incorporating the option of alternative natural products , payment in full will be required on the day of consultation and treatments. Credit will not be offered for any of the services , treatments or purchase of the products. 333 Price Comparison As the business is a new concept to the area , sete compertosen ven contented etaeee Re Facial Dermabrasion : $135.00 - 1 1/2 hour treatment - Beauty By selina O: wy Facial dermabrasion - $135.00 - Full face and neck -Beauty For you uh wh ai Dietician services - Free service - Port Pirie District Hospital ie aw a Dermatologist facial dermabrasion - $130.00 - Dr Jeffery Whyat - Dermatologist Adelaide ny! The Specialist Medical Centre : $110.00 - Consultation 3.4 LOCATION 3.4.1 Geographical Location Having conducted various forms of research , market research , results have shown a much sort after . long term viability for the commencement of the proposed business venture within the Port Pirie region. Centralizing the centre in the Port Pirie township will allow for rural communities to have access eradicating the need to travel , accommodation costs and long waiting periods currently required to visit metropolitan specialists. When choosing the desired rental premise , careful consideration will be made to meet all requirements in order to facilitate a productive , viable , high standard of practice. As there is a strong need for these specialists services within this region , working hand in hand with the general practitioners , gaining referrals currently allocated to metropolitan areas the opportunity to conduct viable busines wih potential for extensive future growth is positive = _and promising. In order to meet the forecasted , desired outcomes of the business, careful consideration will be made to the following attributes of the rental premise: * Local council regulations * Target market * Customer traffic * Visibility in order to attract potential customers * Facilities for parking requirements * Location of competitors * to * Rental costs Med public transport = I - te oe * Access for suppliers * Established businesses attracting customer traffic * Vacant premises of failed businesses within the location and why they failed. EXPANDING STATEWIDE, NATIONAL, WORLOWIDE 3.4.1 EFTA00268549

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3.4.2 Advantages of The Location The major advantages of developing the business in this location are to provide the rural communities with solutions to there current health issues without the disadvantage of long waiting _ periods , travel costs and accommodation costs._ * Introduction of a new medical concept to the rural region enabling the centre to attract a vast clientele base , based on current market research results. << * Limited competition due to the nature of the business thus being the first clinic to offer these _ __ Services in one centre. “* The dietician sector has few barriers of competition due to being focused on food allergies , skin allergies and health conditions , e.g high cholesterol , high blood sugar levels , reflux , ulcers. * Obtaining referrals from general practitioners who usually refer patients to metropolitan practices therefore gaining a higher ratio of clientele. * Loyalty and support from rural communities who prefer to support the local businesses 3.4.3 Disadvantages of The location. * Limited choice of qualified employee’s duc to being located in a rural region * Smaller client ratio base to attract due to population numbers * Higher delivery rates for supplies 3.5 SALES AND DISTRIBUTION As the major customer focus will be directed in the direction of referrals from general practitioners the focal point of sales and distribution will be derived from these services. In general , the point of sales and distribution will be derived from the following: * Referral system - General practitioners * Direct sales - In store products - natural and non-prescription * Direct sales - Treatments in the form of : Fraxel laser system , Body peel applications , Dermabrasion , Pulse laser light systems , cellulite treatments , Wrinkle reduction , Lip Enhancement treatments , * Appointments - consultation and treatments * Direct sales - Dietician - Diagnosis , diet plans developed on an individual basis * Direct sales - Allergist/immunologist - diagnosis and treatments * Direct sales - Healthy food preparation classes 3.6 ADVERTISING AND PROMOTION 36.1 Advertising and Promotion Approach The advertising strategies that will be implemented in order to meet an extensive area within the communities will be as follows : * Advertisements in the Recorder newspaper * Advertisements in the Flinders News newspaper * T.V advertisements in the classified section of the Southern Cross 10 aired 3 times a day, 7-9am , 12-2 pm, 6.30-7 pm * Business cards - Created by Dean Begley , The Internet Centre , Port Pirie * Rental premise - Window displays , signs in front of the centre , displays within the centre * Banners located within Port Pirie , Bus station , Port Pirie Visitor Centre , shopping centres * Flyers , letterbox drops offering discounts , vouchers and information on products and services * Communications within the rural communities , customer survey’s , pamphlets * Radio announcements * Advertisements promoting samples offered on sample days * Samples and advertisements given with receipts of payment EFTA00268550

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ad be Amy gw} Tei rls tm WH Afprtsr6. N Maid foley will Come fw Docto9- Gavaley / 3.6.2 Basis Of The Approach fw Ny Wiv of _-{wie pv PR Advertising strategies will consist of the consolidation and i of all advertisement avenues in order to reach the widest scope possible to inform all rural communities of all services and available within the centre , thus attracting an extensive clientele and customer | | ongoing in order to attract the support or the general practitioners for the referral system.*Personal | ‘ jiness calls will be implemented as a marketing tool as to inform of the services and products available within the centre. | 3.63 Outline Of Costs \ The advertisement costs incurred annually in order to maximize all advertisement strategies will | be as follows : \ * Newspaper advertisements - $44.88 per ad - The Flinders News | - $41.58 per ad - The Recorder Vd V | Ads will be implemented on a monthly basis totaling $1,037.52 annually. ee 4 \ Business letiers to GP'S - as requived to gain referals-<——————_ \ * Letterbox distribution - catalogues / customer survey’s - $300.00 - conducted periodically - on \ Average every 3 months - $1,200 annually \ * Design of the web page - After first year - $1,030 \ * Business cards - $80.00 for 200 , re-printed as needed, on average 800 annually - $320.00 Annually ‘. | * TV. advertisements - $120.00 for 40 words - conducted 4 times a year - $480.00 annually * Banners - initial set up - $200.00 * Flyers - initial set up - $200.00 * Letters - Customer survey’s and vouchers - $300.00 - initial set up , periodically , on average Every 3 months - $1,200 annually * Radio announcements - conducted periodically 3.6.4 Competitors Advertising and Promotion As the centre is a new concept to be established within this region , competitors and advertising vary greatly to other techniques already established locally , competition to The Specialist Medical 3.7 CUSTOMER RELATIONS 3.7.1 Maintaining Customer Relations provided a positive response for the services the centre has to offer due to vast variety of medical. technologies will be continually researched and up dated according to , Healthy food preparation classes and pharmacogentics (individual genetic testing) in order to provide genetically accurate treatments according to an individuals genetic make up. After sale support , via telephone calls and letters will be of a high priority to provide clientele client is currently receiving. Food preparation classes will be offered to clients with the added service of a shopping assistant for educating the client on purchasing foods and products requirements. 3.7.2 | Customer Service Policies Employee’s of the establishment will be educated and trained on all aspects / policies regarding the centre’s sales / service’s , handling of complaints , credit terms and the confidentiality / privacy % CEVELOPMENT CF MSIC, COMMONICATION TOOL - REFERRAL SYSTEM S.be a EFTA00268551

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4.4.3 Involved in Production ices and supplies will be produced on a continuous basis using the following processes : required. * regular monitoring of staff requirements in order to meet demand of services required by _ : wt clientele. \y 3 xX ee \\ techniques , and treatments. {¥ * Computer programmed appointments / referrals will be implemented for clientele , outlining) 6 4 /),-y \ date of appointment , times booked and specialists booked. * Time allocated for each appointment will be 20 minutes per session per specialists. i will be made on time frames for treatments that require longer bookings and will be it arises. * Regular maintenance implemented on equipment to produce a high quality of service and to minimize delays in treatments and services. * The centre will be sectioned into six areas in order to allow for the function of all services Q Dermatologist consultation room , Reception / waiting area / retail area, preparation area. /} * Another area will be established for the Healthy food preparation classes once the business has west been established and is viable. {= \ “. 4.4.4 Increase of Demand of Service Strategy “ To remain abreast of increase in demand of the centre’s service’s / clientele requirements the re a A IRN wae pe * of casual schemes and on ‘he the trainee is Sed embored with « ualified , ex: * Monitoring and reporting of supplies and seasonal services , eee responsibility of the owner / manager * Ensuring careful choice of the rental premise to allow for maximum exposure and expansion of the internal structure of the business * Ensuring availability of sufficient funds at times of demand of increase in demand of services and products * Obtaining a variety of supply outlets for products in order to ensure a constant supply and dissolve any inconvenience to the customer and clientele 45 MONITORING BUSINESS PERFORMANCE 45.1 Monitoring Business Performance A verity af menttading reetiads Wil bo soetastel nal ecntinssady wateietest Shee ridin dhe basinsss peovuanen dr comin ahcsst of compethioe wien dh mast place. Focus will be placed on recording the following financial processes : * Cash flow statements * Profit and loss statements ADENELCCOEMENT Of MSIC Communication Tol EFTA00268552

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* MSiC DpeEVeELocMET u * Assets and liabilities management * Schedule of drawings statements * Balance sheet statements * Debts and debtors Statements o£ personal net-worth Rake Pinte Be . LW yurwe * Ownership ratio - owners funds , funding of the business , creditors The following areas will also be monitored and evaluated in order to maintain a high level of customer service : * Production processes - Efficiency and effectiveness of products and services , provision / Production schedules. stock take statements * Plant and waste standards / requirements * Waste disposal * Distribution methods for products - efficiency , effectiveness * Supplies available and distributed ; * Stages of overall services and products * Rental agreements and contracts Technical standards implementation strategies basis of focus , monitored will be that of the following in order to maintain a high level of service and satisfy customer trends. *Quality assurance - that of meeting customers / clientele’s requirements , awareness of customers perceptions of quality , familiarity of products and services through the implemented customer survey's competitive advantage * Continual research into supplies and new technologies / techniques will be a focus to offer value for money , a high standard of practice and advancement / growth of the business , to attract a more extensive clientele ratio. * Information gathered from Standards Australia regarding requirements for quality on design of the premise , development , delivery services , production and installation inspections , manufactures standards on products and equipment , regular health inspections , medical legal requirements and regular monitoring and maintenance on equipment as required 4.5.2 Quality Assurance Regular monitoring strategies of quality control will be implemented in order to maintain a high level of service , products , service and customer satisfaction in the form of : * Indentify and meeting legal requirements and standards regarding equipment , premise , Fema wet ay ae educi age tentang is.» sagenale-smnntelar eer ew teen samen customer complaints policies , customer survey’s , business operations / policies , equipment and products’chuman resource management and committee’ Gerwitwy pair fa * Production / provision processes : Monthly inspections and monitoring of the will be implemented in order to stay abreast and identify changes required regarding : - COMMON CETION TOOL: 4:5¢a AMICARVY SARIS FARM OTD AFTER THICK INAS CNOrTT EH) { EFTA00268553

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* Equipment and premise Sieecisaateuets * Computer based programs * Customer survey’s * Technologies and techniques * Training schemes * Price strategies * Market research * Population increases / decreases * Payment plans * Staff performance / service * Equi upgrades * Maintenance of equipment * Premise design / lay out - i * Competitors * Customer buying motives * GP”S referrals * Stock turnover ratio 453 Customer Service Monitoring of customer service will be a key element of the business and imperative to regain a competitive advantage and to the success of the centre. Monthly reviews will be conducted , implementing customer survey’s and customer follow - ups. Monitoring and conduct of this process will be used to identify reliability and performance of the services and products , sepuusht eplions ond onaionurearsiss sdealeding thons anpucts Ol be ts cuneaantiny af the owner / manager. 45.4 Customer Satisfaction Customer satisfaction will be evaluated monthly or prior to new strategies being developed. the utilization of customer survey’s and comparing productivity , cash flow statements and personal customer comments , adjustments will be made as required or foreseen. Outlined factors reviewed will be as follows : * Value for money * Customer assistance , information , advice given reatments Promotions * Convenience of location * Referrals or appointments * Quality of service and products * Confidentiality * Sensitivity to customers feelings * Waiting times for consultation * Environment within the centre and work place 5. FINANCIALPLAN 5.1 Personal Financial Statements 5.1.1 Statement of Personal Net Worth Refer table 3 5.1.2 Schedule of Drawings ( Personal cash flow ) Refer table 4A , 4B 5.2 ESTABLISHMENT COSTS AND SOURCES OF FUNDS | Yoke vs te syrah lk 5.2.1 Establishment Costs ae tanive> Refer table 5A Establishment costs ing will be derived from the ofa business loan consist of the implementation of business credit cards = beaw con awl nara bivy b dry Whraw the Fans wil\ ; ; iba all lacabel Fe. R ahd P prow A Wy ’ EFTA00268554

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+ brane 7.1.2 Business Advisors 4 * Terry Reichelt , Economic development officer , Regional Development Board , Port Pirie \ nN LANE = Civie Blieschke Business Development officer , Regional Development | Board , Port P Pirie raining and placement co-ordinator , Port Pirie + * Def Kajani , G itioner , Port Pirie = IR KRSPN I, PO Pirie * Pisani Accountants Advisors , Norman St, Port Pirie (CFC: (AG lan Hunter Co-ordinator Darren cave er Fuller Port Pirie Dental Clinic 7.14 Training Needs Jacqueline will require continual managerial training in order to conduct proficient managerial skills to operate the business in a highly proficient manner. Jacqueline has completed computer skills training through the Port Pirie Internet Centre , receiving an accredited certificate in this field. Training of staff on a professional level will be continual through out the operations of the business. 1 ptcy it Pro! N/A 7.1.6 Other relevant details for the awareness of your financier The home of the owner / manager was sold which enabled outstanding credit card debts to be ye paid ‘in n full. The owner / manager has no current | outstanding ‘debts. \ Lunt ( mr x — @) ‘ per Ory Tr, - —LA fs v TVW 99 Y - EFTA00268555

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COMPLETED BUS PLAN [ASTACLED ON A COmMPLTER ROOT NEWLY PURCHASED COMP SYSTEM- TesmBA CAPTOP Conmonweailth Bank Commonwealth Bank of Australia ABN 48 123 123 124 AFSL 234945 : a oe 7 Page number Page 10 ORCHASED LAPTOP - -ToSHIRE > INSTALLED COMPLETED BOSINESS PLAN*X a a nm 20094 Statement ends 23 October 20 PMO BY FATHER - DAME PEARCE Account no. [as FINAN at - INSTPLMENT REPRYMENT Enquiri (24 hours a day, 7 days a wee Payment due date 17 November 200 Minimum amount due | $25.0: a MasterCard Statement — : ~ Overdue Opening Balance New Charges Payments/Refunds Closing Balance $0.00 $0.93- + $1,800.91 - $500.00 = $1,299.98 ~~ Date Reference Number Interest charged on purchases Purchase Rate 17.490% Daily Rate 0.04792% 19.31 — Interest charged on cash advances Cash Advance Rate 19.990% Daily Rate 0.05477% 0.00 | FROM THE DATE YOUR NEXT STATEMENT BEGINS YOUR CREDIT CARD — INTEREST RATE ON PURCHASES WILL INCREASE TO 17.74% PA-IF =a YOU ARE ON AN INTRODUCTORY INTEREST RATE THIS RATE APPLIES == ONCE YOUR INTRODUCTORY RATE PERIOD EXPIRES. a FROM THE DATE YOUR NEXT STATEMENT BEGINS YOUR CREDIT CARD = INTEREST RATE ON CASH ADVANCES WILL INCREASE TO 20.24% PA. eal Credit limit $3,000 Available credit $1,700 sags 4: Payment Cheque eel 10Nna record number Mata a ¢ rayment Uptions firth WeW WET ee IA-CUTTL Ad uouny Galt 13 2221 to pay by wansterning Tunas trom your VuTT Guna naivemant: Dari eeuveriy 3. oot ones ete ee — IMA SS ee AMICHANE A san Ff pavina by chaque, plaasa camniata reverse Bea ww at & eG as0 Maan mca APCrU AIT An BADER £2Es 4210 ANOZ Amount paid EFTA00268556

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ADOTVONHIaL TECHNOLOGY ‘aia Switched en Service Invoice To Ship: Ms J Pearce Tel: | Fax: Tel: Fax: Attn: Jacquelin Pearce Code: PEARCE.JAC Attn: Jacquelin Pearce Code: PEARCE.JAC Shipping Details Order: JACQUELINE Order Date: 28-Sep-2009 | From: Tell Technology > PO BOX 1465 PORT PIRIE SA 5540 3 ABN 45 008 151 791 Ship Via: Ship Ref: The following Job(s) have been Shipped to: Ms J Pearce Status of the following Job(s): FINISH Job# 203627 Item SALE Notebook Package + Care Pack Unit Ordered Supplied Tax% Price Inc Disc.% Subtotal 1.00 1.00 10 $1,299.00 0.00% $1,299.00 4GB DDR2 800MHz Ram (Expandable t= ae) ts 863) 320GB Hard Disc Drive Windows Vista Home Premium Product Key: BRG6R-MG99H-TMQDM-MR6XC-Y9HTB DVD SuperMulti Double/Dual Layer 15,6" Widescreen HD TruBrite Dedicated Mobile Intel 4SOOMHD Graphics (128MB) VGA 640x480 Webcam Integrated 802.11 (b,g,n) Wireless Stereo Speakers 1 Year Warranty $100 Cashback via Redemption Within 10 days of purchase (Ends 20/10/2009) Serial SW.164-04093 MS Office Publisher 2007 Academic EACH 1.00 1.00 10 $149.00 0.00% $149.00 Edition ITEM Trend Micro Internet Security Pro 2010 EACH 1.00 1.00 10 $129.00 0.00 % $129.00 (3 User) Registration Details: First Name: Jaqueline Last Name: Pearce, - Email P; CAREPACK.NS FEE 1.00 1.00 10 $99.00 0.00 % $99.00 EFTA00268557

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Computers Switched @n Service crew zecepcoonMILINITAMIMAT Date: 28-Sep-2009 103689 HB: = 45 008 151 791 Tel: Fax: Tel: Fax: Attn: Jacquelin Pearce Code: PEARCE.JAC Attn: Jacquelin Pearce Code: PEARCE.JAC Tell Technology Shipping Details From: Tell Technology Order: JACQUELIN PO BOX 1465 PORT PIRIE SA 5540 ABN 45 008 151 791 Order Date: 24-Sep-2009 Attn: Thomas Maywald Tel: Ship Via: Web: Ship Ref: The following Job(s) have been Shipped to: Ms J Pearce Status of the following Job(s): FINISH Job# 203558 Item SERVICE Invoice Desc: € Transfer to External HDD Service - PC Sys Tower Beige PRE VICE S NEWELL.8897 COMPUTER Code Description BATA TRANS F ‘unit Ordered Supplied Tax% Price Inc Disc.% Subtotal LABPC-INHOUSE —_ Labour - PC In House - lunit = 10mins UNIT 8.00 8.00 10 $13.20 0.00 % $105.60 Job Total Including GST $105.60 Thank you for your business. Piease retzir: this receipt for { GST INC warranty repair,exchange or refund. Goods will be exchanged or i Sub Total $9.60 $105.60 refunded if returned in original condition within 30 days of Freight $0.00 $0.00 porns. Acc. Fee $0.00 $0.00 PAID IN FULL - THANKYOU Total $9.60 $105.60 Please pay as per terms on this invoice, except equipment sales which are COD. 7Th f Bank Direct Deposit: BSB # Accou Please reference the invoice nurnber All goods remain the property of Tell Holdings until paid in full. EROE EFTA00268558

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Tax Invoice pe Covered) MUMINTTIEL Date: 29-Nov-2010 : ! 13499 G45 008 151 791 ADO TIONHIAaL | Computers TECHNOLOGY Switched @n Service Invoice To jij e Port Pirie - WRONG APRESS = | NEXT APPRESS NOT \ Attn: Jackie Pearce Code: MEDI.SPECI Shipping Details Fax: Code: MEDI.SPECI From: Tell Technology Order: JACKIE PO BOX 1465 PORT PIRIE SA 5540 Order Date: 29-Nov-2010 ABN 45 008 151 791 Attn: Thomas Maywaid Email: The following Job(s) have been Shipped to: -*(The Medical Status of the following Job(s): FINISH jalist Centre Port Pires} SCOMENTATICINS ARVEYS INCOMPLETE WORF Job# 213339 Item SALE Sale OLD -copeUTER Code Description Unit Ordered Supplied Tax% Price Inc Disc.% Subtotal D.E.C13T112192 Epson 82 Black Ink Cartridge EACH 2.00 2.00 10 $18.95 0.00 % $37.4 (C13T112192) Approx. Black 340 pages Stylus Photo R290, R390, RX590, RX610, RX699, T50, TX650, TX700W, TX710W, TXSOOFW Printers/Multifunctions A4.CC250GSM.250 Color Copy A4 White 250GSM 250shts EACH 1.00 1.00 10 $35.85 0.00 % $35.85 Job Total Including GST $73.75 Please retain this receipt for warranty repair,exchange or refund. GST INC Goods will be exchanged or refunded if returned in original Sub Total $6.70 $73.75 iwi Preight a — you rors . Acc, Fee $0.00 $0.00 PAID IN FULL - THANKYOU Total $6.70 $73.75 Please pay as per terms on this invoice, except equipment sales which are COD. Bank i irect Deposit: BSB Acco! Please reference the invoice number All goods remain the property of Tell Holdings until paid in full. EXOE EFTA00268559

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ADO TIONHOaL Invoice PPE conse ee OIL Computers Date: 28-Sep-2009 a2 sep hd Switched en Service a. 45 008 151 791 Care Pack: New System ~ Initial Run-Up & Testing of your NEW PC System/Notebook ~ Windows Set-Up & Registration of Product Key - Windows Download & Installation of Updates ~ Installation, Registration & Updates of Purchased or Supplied Software ~ Installation & Run-Up of Purchased or Supplied Hardware Job Total Including GST $1,676.01 Thank you for your business. Please retain this receipt for GST INt warranty repair,exchange or refund. Goods will be exchanged or || Sub Total $152.36 $1,676.01 refunded if returned in original condition within 30 days of Freight $0.00 $0.0 sete aaa Acc. Fee $0.00 $0.01 j| Total $152.36 $1,676.01 Please reference the invoice number All goods remain the property of Tell Holdings until paid in full. E&OE | | EFTA00268560

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MEDICAL BUSINESS PLAN 2006 - JOOS HAND wertlen INSIPLLED ON A COMPUTER 2009 ore DATA TRANSFER ~ PRENICOS COMP SYSTEM TOWER TO CAPTOP . EFTA00268561

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> Regional Development Board > Michael Fetherstonhaugh Partner Organisation : Business SA \ Centre : Manufacturing Contact ; Port Pirie Region : Southern Flinders Organisation National Network - www.rda.gov.au « Contacts - concerning Business Plan F il _Jack Redden _ Tack Website . Wz Belinda Moyes Ceo , Country Health SA Local Health Network 7 Ithsa.gov.au/pats _/ —- ime (K Telstra Phone Records - Direct contact with Roger kirchner and his personal receptionist \ Telstra Smartphone Plan - 2009 \ Name : Jacqueline Pearce a Ad ~ _— EFTA00268562

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COMPLETED BO* “NESS PLAN AFTER REVIEW - M ICHAEC FETHER STONHAR LNSTALWED CWO COMPUTER JOO4 BUSINESS PLAN CONSTRUCTION - MARRIED NMAME Mo DMeMiD BUSINESS PLAN CONSTRUCTION - ADDRESS Po BUSINESS PLAN > PREPAREDWS COMPUTER DISS See COMPLETED PLAN INSTACLED CNY COMPUTER EFTA00268563

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TLL Australian Business Register Australian business number(ABN) Entity name Trading Name (See reverse for additional trading names.) ABN Status ~_ABN Registration Date mm _Postal Address *«_Business Address Email Address Type of Entity Industry Code (ANZSIC) Trustee Name (See reverse for additional trustee names.) GST Status % GST Registration Date st Australian Government MISS JACQUELINE CAROL PEARCE ¥_ Australian Business Register THE MEDICAL SPECIALIST CENTRE PORT_ PIRES Registered : 24 April 2010 * Sole Trader 99994 not applicable > Registered :_24 April 2010 * Continued... EFTA00268564

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PO Box 908 Albury NSW 2640 * : a Australian Government SF ee " *, rr Toaflaaad Uday tyyyfeneeeeteecerceccscsncsessescee lef tl 7 7 Australian Business Register Date of Issue 28 April 2010 Client Enquiries Telephone: Facsimile: Dear Sir/Madam Notification of your Australian business number For your information Thank you for your recent request to register for an Australian business number (ABN). | am pleased to advise that you are now registered in the Australian Business Register. Your Australian business number __ Your ABN registration is effective as of 24 April 2010. We have enclosed a list of details recorded about your business or organisation. Please check that these details are correct. Please note that some of the information collected will be available to the public on the Australian Business Register at www.abr.business.gov.au The Registrar may also provide selected information to other government agencies authorised by law to receive it. You are required to notify the Australian Business Registrar of any changes to the information recorded on the register within 28 days of becoming aware of the change. If your details have changed, please phonefetveen 8.00am and 6.00pm, Monday to Friday. Deductible gift recipient, Income tax exempt fund and/or tax concession charity If you have indicated that you require endorsement as.a deductible gift recipient, income tax exempt fund and/or tax concession charity, an application will issue shortly. Your review rights You can lodge an objection to the date on which your registration takes effect. However, you will need to do this in writing, ensuring you: @ sign and date the objection @ explain why you think the date is incorrect © include a declaration that all information and supporting documents you provide are true and correct, and @ lodge you objection either: » online through the tax agent or business portal « by fax to 1300 139 035, or = by mailto: Registrar of the Australian Business Register PO Box 3003 PENRITH NSW 2740 Please note: You have 60 days from the date of receipt of this letter to lodge your objection. To avoid a delay to your objection, please include your contact details, your ABN and documents that support your objection. To find out more or to download objection forms, go to www.ato.gov.au and select ‘Fix a problem’. More information If you need more information, please visit our website at www.ato.gov.au or phone us on 43 28 66 between 8.00am and 6.00pm, Monday to Friday. EFTA00268565

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Protecting your privacy when you phone us If you phone us, we need to know we are talking to the correct person before providing information. We will ask you for details only you or your authorised representative would know. It would be helpful if you have your tax file number or Australian business number ready when you phone us. Yours faithfully Michel D hacen Michael x Registrar of the Australian Business Register and Commissioner of Taxation Aan AOMRCES. CoLegcayes. one) LTIORETICM EFTA00268566

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UN 0A 4 PO Box 908 ALBURY NSW 2640 Australian Government Australian Taxation Office Miss Jacqueline C Pearce Reference Client —_— Date of Issue 30 April 2010 Dear Sir/Madam Notification of your PAYG withholding registration For your information You are now registered for pay as you go (PAYG) withholding. The details of your registration are: Australian business number : Date registration takes effect : 24 April 2010 PAYG payment cycle : Quarterly PAYG withholder type : Small As your PAYG cycle is quarterly, you must pay PAYG withheld amounts and lodge an activity statement for each of the three month cycles ending on 30 September, 31 December, 31 March and 30 June. Your activity statement is issued to you towards the end of each cycle. The due date is the 28th day of the month following the end of each quarter, with the exception of the December quarter when the activity statement must be lodged by 28 February More information The enclosed brochure, Pay as you go withholding - what you need to know (NAT 5195), will provide you with basic information about your obligations for PAYG withholding, including how your payment cycle was determined. If you need more information, please phone a between 8.00am and 6.00pm, Monday to Friday. Protecting your privacy when you phone us If you phone us we need to know we are talking to the correct person before providing business information. We will ask you for details only you, or your authorised representative, would know. It will also be helpful if you have your tax file number or Australian business number ready when you phone us. Yours faithfully Michoud Drom yo Michae! D'Ascenzo Commissioner of Taxation and Registrar of the Australian Business Register PAYG_ALL_605-0003516 EFTA00268567

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VITWeHLSny Qivd aDVLSOd SOUVAd D ANITANOOVE SSIN ZEOr G10 AGISWYSHD 2102 XO Od OL NYNLSY ASVI1d JISVYSANAGNN al EFTA00268568

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iz NOSHSA ADYIO WONEXE] URIRNSMY J 2002 60-bazE AYN WUWIWUIDAGD ULTTENSNY 5) BJEO"! Us) |e Anjes S8dIMUES SUI|UC SAapjoy 9}e91j11180 |2}161p 10} NOY-GO EFTA00268569

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If not delivered return to: PO Box 2012 CHERMSIDE QLD 4032 MISS JACQUELINE C PEARCE EFTA00268570

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a Australian Government <* Australian Taxation Office Reference number: Dear MISS PEARC This letter contains your password and personal identification number (PIN) required to install your ATO digital certificate. | Your personal identification number (PIN): Note: The letter O is a circle while the number 0 (zero) is elongated | Your password and PIN must be kept confidentiai at aii times. Please secure this letter in a safe place in case you need to re-install your certificate. You may now proceed to install your certificate onto your computer. Please refer to the instructions in the Your digital certificate for Tax Office online services email we sent you recently. Ensure the reference number on this email matches the reference number above before installing your certificate. email to have it re-sent (include your ABN and the reference number above in your email). if you _— email or accidentally deleted it, phono 8am to 6pm weekdays or For help installing your certificate, phone the technical help desk oa 7am to midnight weekdays (AEST) or email SII EFTA00268571

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COMMENCEMENT OF INSTALLATION ON A CompuTeR NwWEMBER ROIO - START OF BUSINESS PLAN CONSTRUCTION FROM 2006 - 2010 HAND WRITTEN FORM. EFTA00268572

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msic A Service for Medical Professionals EFTA00268573

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SA Health - SA Government MISC - GP comMNMUNICATION s TOOL Jacqueline Pearce PATIENT DASHBORRD REFERRAL System COUNTRY HEALTH SA M.S.1.C MEDICAL SERVICES INFORMATION CENTRE A Service developed for medical Professionals Prepared November 2010 EFTA00268574

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THE BUSINESS AND ITS MANAGEMENT 1. THE BUSINESS CONCEPT 1.1 Business Type The concept of the business, M.S.1.C, Medical Service Information centre, is to collect and distribute medical information regarding specialists services, dates and times and resources coming into the rural regions. The information will be collected and distributed from established medical centres, Private Practices, surgery’s, GP’S and hospitals. By corigealing all the medical practices, GP’S and hospitals services, by giving them access to information regarding, when and where specialists services will be conducted within the rural regions, this in turn will create a extensive list of specialists in which to refer to and improve the efficiency of the current specialists referral system. 1.1.2 Major Customers The service is designed to provide medical professionals with a medical resource information data tool. The clients of the business, M.S.LC will consist of registered medical professionals, GP’S, Private Practice’s, Hospitals and Medical establishments. 1.2 THE PRODUCTS OR SERVICE 1.2.1 Product or service details The business, M.S.I.C, is a business that will provide a service to all registered medical professionals and establishments. The centre collects and distributes medical information regarding specialists services, dates, times and where the services will be conducted from. The information collected is filed and transferred to a information data disc, this information is collected every 10 weeks and distributed quarterly (every 3 months). Medical professionals must register with the centre in order to transfer and collect the information. Registration fees apply. 1.2.2 Development and Marketing The development of the business will consist of providing a profes- sional, proficient, confidential service in which medical professionals can utilise and have confidence in the reliability and accuracy of the information they are receiving. Employee’s will be trained in all OH&S procedures to ensure the EFTA00268575

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5.1.1 Statement of Personal Net Worth Refer table 3 5.1.2 Schedule of Drawings (Personal cash flow) Refer table 4A, 4B 5.2 ESTABLISHMENT COSTS AND SORCES OF FUNDS 5.2.1 Establishment Costs Refer table 5A Establishment costs pending will be derived from the application ofa business micro loan through the N.E.I.S program in conjunction with the National Australia Bank (NAB). The required funds to establish the business, M.S.LC, has been estimated to be that of $ . Funds will be allocated for, initial set up, contracts, insurance, lease agreements, equipment, OH&S stationary, office furniture and supplies and fire safety equipment. 5.2.2 Sources of Funds Refer table 5B Funding of $ will be derived from the application with the N.E.LS program in order to apply for a business micro loan through the NAB. A business account with the NAB will be established in order for all business transactions to take place. 5.3 CASH FLOW FORECAST (Tables 6A and 6B) 5.3.1 Cash Inflows Jacqueline will secure a business account with a linked credit card facility for ease of payments for supplies, equipment and maintenance of the business. The initial loan of $ will be acquired in order to establish the business and meet financial obligations in the initial stages of the business. 5.3.2 Cash Outflows -Accounting fees of $ Payable annually -Advertising costs of $ payable annually -Insurance requirements of $ payable annually -Legal requirements -contracts - $ payable annually -Repairs and maintenance of $ payable annually or as required -Vehicle usage and maintenance of $ payable annually EFTA00268576

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XOECOE ORIGINAL ROS PLAN ~ REFFERAL SYSTEN ~ DIGITAL GMP COMMUNICATION TCOL,- MPRKET REseARcH | PORT PIRE PO Bax 432, Port Pirie SA 55 a Dear Dr Issah, | would like to take this opportunity to introduce myself, my name is Jacqueline Pearce, i have been a resident of Port Pirie for 9 years. In this time it has come to my attention, through my own experiences and conversations with the general rural populations, that there is a great need for specialists treatments within our rural regions. Therefore i am in the process of developing a business plan that will provide a communication and marketing tool for all Registered Medical Professionals, in order to improve the efficiency of the current Specialist Referral System within the rural region. In order to develop this business venture, | am conducting a medica! statistical overview of all specialists services that are currently operating within the rural regions. Therefore i am contacting you specifically to discuss the possibility of obtaining your interest and invite to take part in this important medical study. | have attached the Statistical Study Survey form with this letter. Please complete and retum in the self addressed envelope by 30/12/10, or i can contact you directly to make an appointment to discuss this matter further and your decision regarding your participation in this study. As this is a statistical study only, personal details are not required and your participation in this study is strictly confidential. All aspects of this project are of a strictly confidential matter and i would appreciate your confidentiality regarding the business proposal disclosed in this letter. | thank you for your time and appreciate your consideration and confidentiality regarding this matter. Yours Sincerely Jacqueline Pearce EFTA00268577

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a msic ice for Medical Professionals MEDICAL STATISTICAL OVERVIEW STUDY SURVEY FORM Please complete all questions and retum the form in the self addressed envelope by 30/12/10 . Thank you for your support and participation in this important medical study. Please mark boxes with an x. If you answered NO fo question 1, please answer questions 6 -13 only. Please specify occupation: []General practitioner [Manager [>}Director Q.1 Do you currently have visiting specialists, e.g Dermatologists, consulting from within your centre? Q2 What specialist/s do you currently have visiting and consulting from within your centre? (1 Dermatologist DAllergist Climmunologist (Dietician C)Sports Therapist A . . Blot posse spoaty: Payychvintrist Py holes (arbikesy's - { if leadiinf riven a3 How often do the specialist/s consult within your centre? [Every 6 weeks fZ{Every 8 weeks [J Every 12 weeks (Other, please specify : Q.4_ Inwhich Regions or Medical Centres do you currently refer your patients to, in order to receive consultations and treatments for specialists services? {Regional hospital (Regional Medical Surgery 's C1Private Practices {metropolitan Specialists (1 Surgery currently employed at Please Specify : EFTA00268578