Service Request #22855 Raid just crashed Status: | Closed Priority: | P3 (Next Day) Type: Service Contract Assigned To: Date Created: | Feb 28, 2019 Next Appt.: Additional Information & Custom Fields: Is this a emergency request: Is the system in question under any warranty: What is the system in question : When was the problem first discovered: PO Number: Who reported the problem initally: Is this a consistent problem or intermittent: Is this problem effecting all users. Is there power to the device in question: Do you have a spare device on site: Can you send a picture of the device: Has any work been done in the area involved: Can you describe what is or is not happening: Material Required For Request Who Requested the service call : Detailed Description: Serial Number 43144901 Customer: Contact: Service Location: Bill To: PO#: FBOP MCC New York MS0109 (130104.001) Main Location 150 PARK ROW NEW YORK, NY 10007 FBOP MCC New York MS0109 (130104.001) 150 PARK ROW NEW YORK, NY 10007 Yes. You must call 844-802-0188 Today CONSISTENT YES YES Unknown NO NO recording PHONE SUPPORT Customer Name Federal Bureau of Prisons Site Name MCC New York Product Type VISION Contact Name EFTA00141830

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Contact Phone 240-454-1777 Email Address Jeffrey.mckenzie@signetinc.com Problem Description Raid needs rebuilt. | need any documentation that you may have pertaining to rebuilding the raid from the front LCD. Qognify Support Contract #: 32765 Jeffrey McKenzie | Senior Customer Support Technician SigNet Technologies | Convergint Federal Solutions 12300 Kiln Ct Suite E, Beltsville, MD 20705 Office:240-264-3295 | Mobile:240-454-1777 | Direct: Jeffrey. McKenzie@signetinc.com Schedule When | Assigned To Comment Feb 28 - Mar 8, 2019, all-day EE ee ee Jeff is working on this. Equipment - No Equipment Comments Assignment Completed , Mar 20, 2019, 2:45 PM The assignment on Feb 28 - Mar 8, all-day for i. | and | has been marked complete. [PRIVATE] back up and running after rebuilding the raid Comment by SE on Feb 28, 2019, 2:06 PM [PRIVATE] Derek, Are you available to work on this if | get the customer on the line? Jeffrey McKenzie | Senior Customer Support Technician SigNet Technologies | Convergint Federal Solutions 12300 Kiln Ct Suite E, Beltsville, MD 20705 Office:240-264-3295 | Mobile:240-454-1777 | Direct: Jeffrey. McKenzie@signetinc.com This e-mail and any attachments to it are intended only for the identified recipients. It may contain proprietary or otherwise legally protected information of SigNet Technologies, Inc. Any unauthorized use or disclosure of this communication is strictly prohibited. If you have received this communication in error, please notify the sender and delete or otherwise destroy the e-mail and all attachments immediately. From: Jeffrey McKenzie Sent: Tuesday, February 26, 2019 4:36 PM To: ‘Support’ <Support@gognify.com> Subject: RE: PRO UNIT RAID REBUILD DOCUMENTATION REQUEST Thanks Derek. From: Support [mailto:Support@qognify.com] Sent: Tuesday, February 26, 2019 3:34 PM To: Jeffrey McKenzie <Jeffrey.McKenzie@signetinc.com>; Support <Support@qgognify.com> Subject: RE: PRO UNIT RAID REBUILD DOCUMENTATION REQUEST Hi Jeff: Unable to locate anything official. The basic steps are as following: 1. Set the raid level fo none, and save, It will restarted with all drives being “J.” [Replace any faulty drives] 2. Set the raid level to 5 and save. It will restart and being an initialization, The password is 1111 (if | recall correctly). Once the raid is created, you'll need fo restart windows and create the proper partitions, I'll keep looking but that should get you going, Best regards, DEREK BARR Senior Support Engineer (T) +1-845-201-5568 (M) +1-201-407-7471 Derek. Barr@qognify.com www.gognify.com CUSTOMER SUPPORT CONTACTS USA Toll Free +1-866-8954607 USA +1-201-377-3408 UK +44-203-1501-393 UK Toll Free +44-800-0488305 Israel +972-73-394-7900 France +33-170- 70-0066 support@Qognify.com Germany +49-3419-288-035 Singapore +65-3163-3144 India +91-117-1279-047 Hong Kong +852-5808-6118 China +86-10-5357-3270 From; Jeffrey McKenzie <Jeffrey.McKenzie@signetinc.com> Sent: Tuesday, February 26, 2019 14:35 To: Support <Support@qognify.com> Subject: RE: PRO UNIT RAID REBUILD DOCUMENTATION REQUEST Anything you have on Pro Unit documentation would be appreciated. Jeffrey McKenzie | Senior Customer Support Technician SigNet Technologies | Convergint Federal Solutions 12300 Kiln Ct Suite E, Beltsville, MD 20705 Office:240-264-3295 | Mobile:240-454-1777 | Direct: Jeffrey. McKenzie@signetinc.com This e-mail and any attachments to it are intended only for the identified recipients. It may contain proprietary or otherwise legally protected information of SigNet Technologies, Inc. Any unauthorized use or disclosure of this communication is strictly prohibited, If you have received this communication in error, please notify the sender and delete or otherwise destroy the e-mail and all attachments immediately. From: Support [mailto:Support@qognify.com] Sent: Tuesday, February 26, 2019 2:28 PM To: Jeffrey McKenzie <Jeffrey.McKenzie@signetinc.com>; Support <Support@qognify.com> Subject: RE: PRO UNIT RAID REBUILD DOCUMENTATION EFTA00141831

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| REQUEST hi Jeff: | am searching but so far | am not finding anything specific — you want to 3 foreground init of the RAID? Assignment Created by — on Feb 28, 2019, 2:05 PM The assignment on Feb 28 - Mar 8, all-day for a. | and / has been created. [PRIVATE] Details - No Detail Items EFTA00141832