DIGITALLY RECORDED SWORN STATEMENT OF OIG CASE #: 2019-010614 DEPARTMENT OF JUSTIC ie) OFFICE OF THE INS SEPTEMBER 22, 2021 RESOLUTE DOCUMENTATION SERVICES te 285 EFTA00127626

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APPEARANC OR GENERAL EFTA00127627

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we just want Ww re} _ = bh K a 5) ct EFTA00127628

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with U.§ Department of WwW to read Special Agent EFTA00127629

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Ww wo Ww MR. QJ: | Former SigNet employ a - calling you aa. a. of and the surround circumstan voluntarily prov i Will you agree to a let me know if you do not understand any questions I and I will r rephré EFTA00127630

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wo y? I'm going to go some of your background, ar then we’1l ucation? High s MR. a : I went to Liberty EFTA00127631

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Ne] WwW Ne] WwW 9 20 79 MR. a : Lynchburg, Virginia. ee : Was there a major you were following? MR. QJ: «it’s ent. And what did you do prior to workir MR. a : Prior to delive for SigNet? for six months. And when did you did I pick up working SigNet. I actually worked for Orion Group. That as in Fairfax, Virginia. ry. I skipped a whole bunch of years there. a : No problem. a : I'm thinking before the curity industry. Sorry about that. o Ss ys 5 QA i} I actually EFTA00127632

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ow oO oo wo wo o MR. a : Yeah. Oh, no. Go ahead. ee : No, no. No problem. And when exactly did you work, start, begin work " for SigNet? MR. a : That was April 2011. a : Okay. And what was your position with SigNet? MR. a : I came on as a service tech, initially. And then, I entered into the role, I want to say it was probably somewhere in 2012, middle of 2012, or maybe early 2013. I think it was the middle of 2012, they put me as the senior customer support representative. a : And that was your position in tugust 2019? MR. QM: Ssves. a : Okay. And what did that - a a senior customer representative - what did ty 7] that position entail? MR. QM: So, that was basically traveling to the Federal Bureau of Prisons, whenever they needed their server upgrades. Basically, any swap outs of their systems, when they expired or went out of warranty. And then, if I wasn’t traveling, EFTA00127633

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Ne N No i S) wo WwW wo WwW doing the upgrades, I was my house, and doing techn video systems at the pri a : Okay. So, the main client that you worked with was a : Okay. And when did you leave a : Where are you employed now? MR. a : I am at a UK based company called ONVU Technologies. That’s O-N-V-U. As part of your do you recall working on projects, or work orde Metropolitan Correctional Center in New York City? EFTA00127634

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No S) wo WwW wo WwW project that started August 8, 201 MR. a : Yeah. I remember the project. I don't wo ? the exact date, but that sounds about right. HS: fey. =f just want to clarify. You mentioned the ONVU, that where you work, have you been working there since December MR. a : No. I worked at -. When I left SigNet, I went to ther company. called Enterprise Security Solutions. And that was in Oo i wu tet MR. a : Yeah. It was December 31st, or yeah, basically. there for MR. QJ: until suly, pfft. What was that? July. July. It was our -. You started working at ONVU? EFTA00127635

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Ne] WwW 11 Yeah. Thank for you your job a l working on the Metropolitan Correctional Center in New WwW York but with I will you? you: were Because this is show it to that all right EFTA00127636

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Ww Ww “Raid (Phonetic Sp. That’s under the And - It’s | And I'm going to read the comments h like, is on - it’s EFTA00127637

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S) Ne N No i S) wo ww wo ies) Get a case got their basically purcl want to Maybe 2017. started Do you that wh And with want at you = Wo EFTA00127638

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oo wo o wo ine) oO ine] 14 a : Okay. So, and that’s MR. a : So, they rebranded, basically, the new systems that they were putting in. a : Understood. Okay. And then, the assignment was created at 3:36 p.m. There is a comment by || | - that’s you, right? - at 3:38 p.m. And -- MR. QJ: 9 Yeah. a : -- it looks like someone addressed it to you. It says, “Hi, i. i] Unable to locate anything official. The basic 77] steps are as following: One, set the raid level to none, and save. It will restart it with all drives being J. Replace any faulty drives. Two, set the raid level to five, and save. It initialization. The password is 1111. Four ones. And if I recall correctly, once the raid te is created, you will need to restart Windows, and create the proper partitions. I’1ll keep looking, but that should get you going. Best regards, fF (Phonetic Sp. *00:10:13), Senior Support Engineer.” tf EFTA00127639

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b re} 5 o i] K B- 5 Q 5 oO rt > w ct = fu tn t = wu it) Q fe) B 5 Q cr 18) t 7) u i) 2 Sharom (Phonetic Sp. *00:10:19), but 3 a : Is that someone -- 5 a : -- internally, or is that 6 from Qognify? 7 MR. a : No. So, that -- yeah - i) ie] hnical support engineer. a : So, you reached out to 0 Qognify and to get assistance on wo matter, and they responded on these are the steps? 2 MR. J: 0 in-brmn. 3 a : All right. And the next 4 step, the next comment I have is by | | 16 this is approximately six days after the dent. P- inc 8 MR. QM: 9 okay. 20 Thursday, August 8th, stating that he had two wo 21 bad drives in his raid unit. Off the Nice 22 Vision Pro, Unit NVR (Phonetic Sp. *00:10:57). 23 We advised him to get replacement drives. Onc 24 they are replaced, they should start to 25 initialize, to become available for the raid EFTA00127640

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oo wo o wo ine) oO ine] = nn array. Po did not have drives readily available. He checked with his local CSM.” What is MR. a : Should be computer specialists manager -- MR. a : -- I believe. a : -- that’s internal for the BOP? MR. QJ: sxup. MR. a : That’s what their IT manager, and the IT department, I think. a : Thank you. “He checked with his local M, to see if they had any spare replacement Once he located replacement on Friday, August 9th, he did not have access to the DVR room, to replace them. He called SigNet for some phone support on Saturday, August 10th, when he gained access to the DVR room. He attempted to replace the drives, and they arted to rebuild. During the rebuild process of the drives, the drives were required to be taken out of raid, on DVR- 2. Once the drives were removed without proper EFTA00127641

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ow oO wo wo shutdown of the recorder, the video database becomes corrupted. Typically, any time the raid is - raid on - raid five configuration loses two drives, the raid needs to be rebuild, and all data is wiped from the raid.” Do you recall making that comment? MR. a : Yeah. That sounds about right. That sounds what I would have stated. ae : Okay. So, I'm going to go back. Can you explain to me the phone call that you got from | on August 8th, if you recall what he stated to you on August 8th? MR. a : Yeah. I'm trying to think. Well, yeah. I'm trying to -. So, August 8th, well, that was a -. Was that a, like, a Saturday, maybe? MR. a : Maybe it was -. a : That was a Thursday. MR. QM: | Thursday. Okay. a : It looks like, on Thursday, he called - August 8th - he called you, he reported the incident. You gave - possibly gave - him instructions on what to do. August 9th, he got replacement drives, but he did not EFTA00127642

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10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 18 have access to the room. That would be ona Friday. Then August 10th is when he called you back, and it looks like you -. The incident with Epstein happened, and he called you back. MR. a : Oh. Okay. Okay. Yeah, because I was going to say -. Let’s see. Yeah. I have a different recollection than I thought, because I thought, from what, and I want to say, maybe that incident started earlier, but maybe not. Because what I was, what I was recalling on that was, me and my wife were actually about, I think, let’s see, 2019. So, that would have been -. Yeah. Me and my wife and my son were out at a cabin on a weekend get-away, and I remember an email, I believe that was from a. saying something that he had gotten a call from ee Now, that could have been after the initial reach out from him. That the drives were down. I think that might have been. So, I'm kind of questioning if | reached out to me initially, or if he reached to a. and then | assigned that to me. Because i. I believe, was also out on vacation, either that week or that weekend, as EFTA00127643

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ow oO ~—] 10 11 12 13 14 17 18 19 I was, but I was kind of local. So, he had asked me to reach out or, you know, basically work with him, work with Qognify. And so, that’s what I was remembering from that, because I know, I remember specifically, I was on vacation on the weekend. And trying to reach out, basically, to, I want to say, like, our sales rep, FY (Phonetic Sp. *00:14:27), who worked, you know, for the Bureau, or worked with the Bureau of Prisons. He sold all their equipment. Reaching out to a. But again, I could be -. I could be wrong on the timeframe there. MR. a : -- either way, yes, I did work directly with | - Po - at one point, on the case, prior to visiting the site. So, yeah. I was just trying to get that timeline right, because I don’t want to tell you that it happened this specific way you’re saying it, and then it didn't. ee : No problem. And you mentioned that you were away with your wife on a camping trip. Do you know how long the trip 19 EFTA00127644

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10 11 12 13 17 18 19 was for? MR. a : It was just a weekend. So, I think we might have left out on a Friday, you know, Friday afternoon, and then, probably came back, like, Sunday night. a : So, it’s possible that you spoke to him on Thursday, August 8th, before you headed out for the camping trip? MR. a : Possibly. Yeah. ee : You don’t recall? MR. a : Yeah. I don’t - yeah - I don’t recall specifically. I do - and like I said - I do know, I did talk to him, at one point, about the drives, and that he couldn’t - Okay. So - yeah - that does clear it. Okay. So, that’s really -. Sorry. I'm just trying to piece it together. a : No problem. MR. a : So, yeah. He did mention something about that he would check with -. So, that’s why I'm trying to think that it may have been the weekend prior to the 8th. Or not the 8th. But it would have been the 10th, would have been the Saturday. I want to say he reached out before then. Because I want to say 20 EFTA00127645

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Ww co Ww EFTA00127646

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wo wo 20 N ras N ho N a Nh Nh uw MR. QJ: Okay. ee : And what you’re stating here is, it’s saying, ‘ iii called us on Thursday, August 8th, stating that he had two bad drives.” So, it doesn't specifically jon say he calle Do you know if he would have called you direct, or he would have called someone else with SigNet? think he may have called | initially. And then, FY had asked me to basically work on that case because, like I said, I think | was out on vacation, and that’s why he passed the case to me, asking me to work with | and Qognify to try to see if we could get those replaced. Let me look at the year here. I'm just trying to pull it up. a : And you mentioned there is a possibility you were away on a camping trip the weekend prior to that. MR. QJ: So, the 10th. Yeah. I mean, I could try to verify that, if that’s, like, an absolute -- a : No, no. MR. a : -- necessity. I could see. EFTA00127647

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ow oO wo wo uw 23 Yeah. I know it was basically right around this case time. So, it could have been the prior, or it could have been that weekend. But yeah. That’s really -. a : I know it’s tough. It’s been a couple years. So, remembering the exact details is kind of hard. MR. a : You know, it may have been that Friday night. The 9th. So, you said I was talking to Derek on the 8th? MR. a : Or I got a reply from him on the 8th. Yeah. Because I want to say we left out on the 9th, and we were at the cabin on the 9th. And I want to say that me and | were maybe communicating back and forth via email. And trying to kind of figure out, you know, what drives he could get, or whatever. So, maybe, maybe it all happened right in that weekend. Because I do remember something about hearing that, you know, the incident happened there. ee : Okay. Yeah, and I'm -- MR. QJ: | uh-huh. ee : -- re-reading this. It EFTA00127648

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oo wo o wo ine) oO ine] doesn't specifically state in your comment, on the 14th, that you actually ever spoke with ue. A: with a. It just says that he called us on the 8th. And then, it talks about, you talk about ct o how, on the 9t he didn't have access to th DVR room, to replace them. And then, it says, he called SigNet for phone support on Saturday, August 10th. So, do you know -- MR. QJ: okay. ee : -- if you were away, I'm assuming this information was passed to you on August 14th, when you made the comment? Would that be accurate, since it sounds like you were aware that weekend? MR. QJ: «Well, I do -. So, I do remember talking to him, at some point, and him -. Well, I don’t know if I talked to him or emailed -- MR. a : -- but basically, I remember, I remember him saying that, like, he was trying to find drives. He didn't have any, EFTA00127649

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oo wo wo N wi so he was going to check with the CSM, to see if tt had any on ifs) site. Then, I believe he kK found them, and then, he said, and he called, he either called me back, or emailed, and said, hey, the room where the NVR is locked, and it’s our internal investigation office, and they to that. 7] have the keys. I don’t have acces So, I'm going to have to wait until such and such. It was probably Saturday. I think I stated there that he could actually get access into the room, to go try and replace the drives. August 8th or August 9th, the day you left for your trip? MR. QJ: No.) =«I was actually trying to see if I could pull up a Outlook data file, because I believe I saved some emails. awesome. And then, specifically -- MR. QJ: «i'm just like that. EFTA00127650

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wo wo 20 N ras N Nh N a Nh Nh uw ee : -- yeah. No. That would be great. Specifically -. MR. ae : I want to even say I saved all of my tickets from SigNet, but I can't promise that. ee : Oh, that would be huge. And I think going back, as im] ar as, like, July 29th, if you don’t mind, because that’s when we think that the drives may have actually gone down. MR. QM: | July 29th? ee : Yeah. I mean, I don't know that they contacted you or not, but that would be the follow up question, after we figure out what happened on the 8th and 9th. It would be, how far back did you know that these drives, or (Indiscernible *00:20:50) you’ve been working with Po replace these things, because it looks like ~ ct 12] they may have gone bad on MR. QJ: | 29th. been about. That sounds about -. That sounds about right. N nn EFTA00127651

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ow oO oo wo wo like, I know that he initially contacted us about the drives being out. And I want to say, it took -. I remember it -. I thought it was at least a couple of days of the process of i] trying to go back and forth with him. And I don’t know if it was me or a. basically saying, hey, we’ve got to get drives. You know, they don’t sell them anymore at Qognify, I don’t think. Because they are basically non- production drives, and we would have to get refurbished drives. And I think Ye was looking on, like, eBay, and, you know, a couple of our sources, to find some. So, I don't know exactly, did that comment say that he had drives on site? MR. a : Or did he order them? MR. a : Because that’s the other MR. a : -- is, did he not have a : -- he didn't have access to EFTA00127652

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Ne] WwW WwW oo with his local replacement room to replace them. then, he did have s what it sounds like. | ti‘ aié‘ésll -- that’s what it sounds like. Yeah. I'm assuming that means that you wouldn't to look here. probably EFTA00127653

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1 shouldn't have all this information, but -. 2 ee : It helps us a lot. We 3 appreciate it. 4 MR. a : Okay. Maybe, yeah. I 5 don’t pass it out to, you know, other jen stuff like this, I do find it 7 -. Hmm. Okay. I’ve got -. 8 Hey. There is a camera outage. Oh. I've got 9 camera outage report 11 MR. a : But I don’t -. That shows 2 from 8/16. These are all looking at August 3 16th. Which could have been the time that I 4 actually was on site. 16 a : Yeah, we would be looking specifically 8/10, and prior. 8 MR. a : Okay. Let me see what I’ve a Do I have screenshots? 8/1 wo Te} is) + 20 Okay. Let me go back and see. Let me look at 21 this report and see if it gives me, like, a 22 date of when this was exported to, because that 23 could be something, if you guys need it. 24 a : Okay. 25 MR. a : I don't know if you guys EFTA00127654

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10 11 12 13 14 16 17 18 19 30 have all that or not. ee : We don’t have the -. This is -. This is between SigNet employees. Right? MR. a : This is an Excel document, but again, but I’ve got to see what date it shows on here. Because they kind of hide it in the columns. I'm trying to see if it has a date. This is basically just a camera outage report. So, I don't know if you guys need that. And if that, again, I don’t know if that was ran from him, and we got that. a : But you said this was on the 16th? MR. QJ: | That one shows that it was edited on the 17th, but it - like I said - in the outage report, I thought that they give you a date when it was actually exported from the system. MR. QM: «So, I would have to look at the order. But yeah, let me go back to your original. You’re looking for the email traffic and everything. So, let me see if I can find that. Oh. Hmm. Oh, what’s that? Sorry. I'm looking through gigs and gigs of -- EFTA00127655

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ow oO ~—] wo a : No problem. MR. a : -- information here. ee : No. We appreciate it. Thank you. MR. a : Oh, no problem. Hopefully, I can find something that helps a little more. Okay. So, I’ve got -. All right. Let me see if I can look (Indiscernible *00:25:28) Outlook and see, if it will load. All right. So, files. Open. And export. Let’s do an import. Oh, import from another program or file. Oh, that is a ODF. Yup, right there. Let’s see. Allow duplicates to be created, replace to (Indiscernible *00:26:04) items. Imported. have no idea. But I’1l screw my work email up. Crap. a : No problem. Can I - while you’re doing it, while you take a look - can I ask you a question? MR. QM: Yeah. a : This is, in here, it states, “During the rebuild process of the drives, the drives were required to be taken out of raid, on DVR-2. Once the drives are removed without proper shutdown of the recorder, the video EFTA00127656

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10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 32 database becomes corrupted.” Is that your understanding of what happened, from your conversation with | ig MR. a : I'm - so, yeah - I'm trying to figure out when that was happening, because I do know that, at some point, the FBI came there on site, I think prior to us showing up. And I want to say that the recorder was rebuilding, and they said that they had to take the equipment out. And that’s what I'm -. That’s what I'm trying to piece together, if it was then that they took it out. Or if it was - Yeah. Because I don’t, I don’t really make any sense of him putting them in and then pulling them out. ME: 0%2v. MR. a : Yeah, because I would think, once he puts them in, I mean, he would leave them to rebuild. And I think I would have probably made that comment, because he said something the FBI coming in, they need to confiscate the equipment. And then, and I'm pretty sure I told him, I said, well, you don’t want to, you don’t want to unplug those while it’s rebuilding because if it, you know, EFTA00127657

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ow oO wo wo basically stops, you have no pick up point to start rewriting. It’s going to st wu rt all over, n and then, you’re going to have gaps where you’ re going to be missing recordings. ee : Now, so, do you believe, then, for whatever they did, that erased all prior data, anything that was saved on there would have been erased? MR. a : If - yeah - if they pulled, if they pulled power, and pulled the units out, then yeah. I mean, it would have wiped, wiped the raid, I would think. ee : Now, if we have information that the servers were already down, since 7/29/2019 -- MR. QE: 9 m-hn. ee : -- would have those servers been recording up until the date that they tried to rebuild them anyway? MR. a : That depends, because I don’t remember if the -. I think those servers, the way, the older servers, I believe they were set to a raid five. Let’s see. Those are the pros. So, I want to say that is EFTA00127658

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10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 34 a raid five, and they loaded, basically everything was kind of compiled together, on the same raid in those servers. So, that would have put the OS, and the video storage on the Same raid array. But they partition out for the OS. So, if they lost one drive, then that would be okay. With a raid five. If they lost two drives, then -. So, if they would have lost two drives simultaneously, they would lose everything. The recorder would go down, and you wouldn’t be able to get into the OS. From what I understood. So, it’s possible that he lost one drive and called us. Initially. Was trying to replace that. And then, when, you know, basically, another one went down while the other one was rebuilding. That could have been possible. And that could explain why the OS didn't crash. ee : So, on that note, so, our understanding, there is, like, let’s say there is 150 cameras in the MCC. MR. QJ: | uh-huh. ee : We were told about half of them go to one drive, and half of them go to EFTA00127659

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uw oO 10 11 12 13 14 17 18 19 the other drive. If that one drive went down on 7/29/2019, would those cameras that were on that drive had continued to have recorded on the other drive, or would have they stopped recording, and only the other drive that was good, that housed the other half of the cameras, have recorded? MR. a : Well, sorry. So, it really doesn't work like that. But yeah. I mean, yeah, in theory, you would want it to work like that. But essentially, the raid will spread the data over all drives. a : Oh, I'm going to stop -. Can you explain what a raid is? MR. a : So, a raid is a group of drives. ee : Is that, like, a DVR system? MR. QJ: 9 what’s that? a : Is that, like, a DVR system? MR. QM: Yeah. I'm sorry. Yup. Let’s - yeah - let’s go back. So, the DVR system recorder. So, normally, their old set up, I believe, had a - and that would be a PC or a computer, like a server. A server. Like, a rack PC server. That would contain the OS. EFTA00127660

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10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 Okay. So, yeah. Never mind. Let me take back what I said about the OS. Because now, I'm remembering their set up. I believe they had -. The way the old ones were, is they had a separate computer. They called the Nice Vision Pro units. So, that, I believe, had two drives in it. So, that would be a raid one redundancy. So, that -. So, again, the raid is a group of drives for storage. ME: 0x2. MR. a : And what a raid allows is, so, like, in your case, you were just talking about if you had two drives, you had, you know, half the cameras recording the one, half the other, to the other one, if one went down, you would technically still have all the other cameras on that drive. So, what the raid does is basically, it allows you to take - say you don’t have that scenario, of losing half your cameras - the raid allows you to put, you know, there is a number of drives that it requires to have for certain raid levels. But basically, it allows you to, like, let’s say four to six hard drives. It groups 36 EFTA00127661

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ow oO wo wo ive) ~ those together. So now, you - then the recorder takes the video, the video recording, and starts to spread it out over all those drives, and it basically makes a mirrored copy. So, if one did fail, it still can go back on the other drives, and access the copied files, or the mirrored files. a : Now -. MR. a : So, how -. It’s for the purpose of redundancy, in case you did lose a drive, you’re not losing, you know, certain data that was just written on that drive. Because then, you have gaps in the recording. ee : So, a raid can also be referred to as DVR system. Right? Now, if a DVR system, they have two DVRs. If DRV-2 went down completely, right? It stopped recording. Should it have -- MR. ER: | r-hon. HN: -- stopped recording on DVR- MR. a : No, because they are two separate -. They are two separate -- MR. a : -- machines. EFTA00127662

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10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 38 a : Okay. And how would they have known that the DVR system went down? Was there any alerts that come up in Nice Vision, anything that comes up to them? MR. a : Yeah. So, it would. It would normally come up on the -. It’s called the AMS, or the Application Management Server. And that’s, like, the primary unit that controls the whole video system. And then, you add recorders underneath that AMS. Depending on how many cameras you have. That’s how they kind of allocate recorders. So, if you have 100 cameras, okay, let’s put 100 cameras on this recorder. Let’s put 100 more on the second one. So on and so forth. And then, Application Management Server basically allows the users to authenticate and log into that system, from any client in the facility. Or outside if you, you know, if they’ ve managed to network that way. But yeah, the Application Management Server is kind of, like, the gateway to let people in, to view the video. And then, that also manages the traffic of, okay, you want to see this video and this recorder. Okay, you’ve got, you know, you’ve EFTA00127663

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10 11 12 13 14 16 17 18 19 20 22 23 24 got correct credentials. Okay, you’re allowed to view that camera. And then, it sends the feed -- MR. a : -- to their client station. So, yeah. In short, the AMS would normally have alerts, in an application, I believe it’s - it’s not Investigator - it’s called Supervision. ee : Mm-hmm. MR. a : There was five different applications for Nice Vision. Supervision would keep all of the, like, the hardware, and I think most software events, in that application. And I think you could control, basically, if you had pop-ups messages or anything. But as far as if you didn't go to that server physically, and check, from what I know from the Bureau, they did not allow those servers to send email notifications out. MR. a : Because that would have required them to load with an email client, on the server, and then, you know, basically act like it’s, you know, someone’s account on that 39 EFTA00127664

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ow oO wo wo 40 server, to send those email notifications out to other people in the facility there. And as far as I know, up until I left, they didn't allowed that. MR. a : So, you had, you would have to go the physical server, to see those notifications. Or you would -. Well, I take that back, because you could go on the client and log into Nice Vision. And then, check the Supervision. But it’s not going to send you, like, an email notification. a : So, I want to clarify this for this. If you log into Nice Vision, let’s say you’re reviewing the video footage -- MR. QE: 0 n-hon. a : -- if you log in, there would have been an alert, saying that these cameras are not recording? MR. QM: ves. If you -. Yeah. MR. a : Normally. I don’t -. Now, I don’t know if there would have been a pop-up. I would say, to be safe, you would have to actually go into that Supervision app. So, Uu EFTA00127665

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10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 like I said, there was multiple apps, and most of the time, from what I see, you’ve got -. So, there is a control app that’s normally for, you know, you can play back video and see live video in that application. And then, there is an app called Site Builder, and that’s basically letting you set up the site. But the Supervision app would be where you check on the status of, okay, if your recorder is offline, if you’ve got a bad hard drive, things like that. So, that’s where you have to go, to see that. So, I don't know if they had pop-up alerts on there, and you, like I said, I think you could set those up to pop- up on your machine. But again, that would dependent if you’re logged in to Nice Vision. And you have those pop-up alerts turned on. Otherwise, you would have to log in, go to that application, and look at the list of alerts -- ee : To see it. Okay. MR. a : -- to see what was going on. ee : Or, if they tried to review video, they would realize the fact it was not recording. 41 EFTA00127666

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oo wo o wo ine) oO ine] NS — ine] uw c= No MR. QJ: | Right. That’s the other way. ee : Well, that goes back to, I don’t ink that you actually ever answered this question. I think we got kind of diverted. Was -- MR. a : Sorry. ee : -- you were talking about the half of the video that were on the one server, if that server went down, would have that other server, then, captured it? Where you’re saying the mirrored it. Would have they have captured that video, that, you know, the server went down on 7/29/2019, the other server is good. Would those videos have been saved somewhere, if they were still a live feed was MR. a : Okay. So, you’re saying, if the server two went down, but server one stayed up, you’re asking, could you retrieve deo from server two on server one? MR. a : No. Because you have to have a redundant server backup. EFTA00127667

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Ne] WwW WwW 0 w 3) i) regardless if they pulled the drives when it was being rebuilt on the 10th, if the ser went down on gust 10th, a : And just to clarify, I think my understanding is, when the in there on Saturday morning - - a : And he was rebuilding it. ee : So, if they walked in, and if - let’s just say FBI followed the proper EFTA00127668

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S) Nh Nh No N WwW wo 7) WwW wo WwW pulled it down. And is it possible, when | went to replace the drives, when he replaced the drives, he could have wiped out whatever was saved on the drives? lly, like, wiped. And non- MR. a : Sorry. Go ahead. was to replace ti should have but then, tt ones that he replacing. Is that not correct? That he rebuilding. MR. ae : I don't k 7 pulled the whole if they pulled 44 EFTA00127669

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10 11 12 13 14 16 17 18 19 20 22 23 24 a : They pulled the whole system. And my understanding is, when they left the MCC, they took the whole system with them. MR. a : Okay. Then that, I think that was when I actually showed up on site the following. a : And then, you guys set up a new system for them, right? MR. a : Yes. Yeah. Because I know MR. a : -- I know that FBI met me there. Yeah. They showed up when I was kind of getting the new system set up. And then, they kind of jumped in and they were doing stuff, and asking me questions about a, you know, check to see where those video gaps and stuff like that. Okay. So, I'm starting to remember a little bit. On the drives that you’re talking about, so, I want to say that we actually suggested to him to pull all of the drives out, and try to rebuild it, because I think that was our normal protocol. If, let’s say you had a bad drive, sometimes on those older Pro units, you can EFTA00127670

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ow oO wo wo pull one out. As long as you don’t have, like, two failed drives, like I was saying on our range five. MR. a : Because if you have two failed drives, you’re not going to do anything to fix it. But if you had one, you can pull one out, and refeed it, and it will give you a status on the front of that recorder, saying it’s attempting to rebuild. So, I'm starting to recall that we may have told him to pull one out. MR. QJ: And let it rebuild. ae : That would be the same -. That would be based on the instructions came over from a | ti(‘(ié‘<xw MR. a : Yes. And so, I think what I'm recalling is, I think we had him pull one n out, try to rebuild. That failed, I think. And then, I think he told the other -. He may have pulled the second drive out, that was showing bad, and tried to rebuild that. a : And then, your comment, your comments exactly on this is, “He attempted to EFTA00127671

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10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 replace the drives, and they started to rebuild. During the rebuild process of the drives, the drives were required to be taken out of the raid on DVR-2. Once the drives are removed without proper shut down of the recorder, the video database becomes corrupted. Typically, any time the raid on a raid five configuration loses two drives, the raid needs to be rebuilt, and all data wiped from the raid.” Does this - based on your comment - does it mean that - your understanding is - that he went in, tried to replace it, and he pulled the drive without the proper shut down of the recorder? MR. a : Wait, so, you don’t have to shut down the drive if - or, you don’t have to shut down the recorder if you’re pulling a drive out. Like, one drive. And it’s calleda hot swappable (Phonetic Sp. *00:42:11) drive. MR. a : So, what that means basically, you can pull it out, re-insert it, and let it rebuild. But there is a limit to how many you can do. Because you can't just say, Okay, I’ve got two bad drives. Lightbulb 47 EFTA00127672

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10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 goes out. And try to re-insert them, let those build. Because once you do that, if there is a possibility of the one of the two being good, and it’s writing somewhat, you pull those both out, you’re going to crash your system. So, so, and those drives, when you rebuild them, it takes - I want to say it takes at least eight hours. So, I do remember him replacing one, and I want to say it was an overnight process. He pulled it out. Put it in. It looked like it started rebuilding. And I think he came in the next day, and it failed. I don’t know if he tried it again. Or he may have tried that second drive, then, at that point. Tried to pull that and let it rebuild. And that may have been the point where the FBI, maybe, come on site. And said, hey, we’ve got to, you know, confiscate it or whatever. I don't know, at that point. MR. a : I don't know. MMMM: nc that’s what my question was. Is this all talking about | his actions, or is it talking about both his actions, as well as the FBI actions of 48 EFTA00127673

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uw fo) 10 11 12 13 14 17 18 19 them pulling it, while it was trying to be rebuilt? Are you able to tell by what was read? MR. a : So, you can't send me that comment, right? ee : No. Well, I’1l just keep on reading it to you. It says, “He attempted to replace the drives, and they started to rebuild. During -- drives, the drives were required to be taken out of the raid on DVR-2. Once the drives are removed without proper shutdown of the recorder, the video database becomes corrupted.” So, my question there would be, like, is that new sentence - “Once the drives are removed without proper shut down” - is that anything that you’re talking about with regard to the FBI removing them without proper shut down, or are you still talking about what HM cic? MR. a : I would say what the FBI because I wouldn’t -. I don’t think I would have put “required to be.” Did I say, 49 EFTA00127674

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ow oO ~—] wo 10 12 13 14 “Required to be taken out,” or “Required to be removed”? ee : Yeah. So, I’1l just read it again. MR. a : Okay. ee : “He attempted to replace the drives, and they started to rebuild. During the rebuild process of the drives, the drives were required to be taken out of the raid on DVR-2. Once -- MR. QJ: Okay. ee : -- once the drives are removed without proper shutdown of the recorder, the video database becomes corrupted. Typically, any time the raid on a raid five configuration loses two drives, the raid needs to be rebuilt, and all data is wiped from the raid.” MR. a : Okay. So, yeah. And listening to my statement of, “During the drives being rebuilt, they were required to be taken out.” Yeah. I wouldn’t have stated that they would have been required to be taken out. Because there was nobody requiring him, other than the FBI, to take them out. EFTA00127675

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Ww Ww H (Indiscernible *0 talking about him rebuilding it, and then the FBI pulling them while 1g rebuilt? TT? I'm understanding, and what for clarifying -- 51 EFTA00127676

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ow oO ~—] 10 11 12 13 14 17 18 19 pulled it, and lost any chance of potentially recovering things? MR. a : Yeah. From what I can tell, he was - yeah - going through the process of what we instructed him to do, pull the drive out, insert, then let it rebuild. And yeah, I think he gave it plenty of time on the first drive. Like I said, I think, I think, from what I remember, that was an overnight process. And so, that may have been the Thursday, or something, maybe. Again, prior to that incident, I believe -- MR. QM: 9 -- where he would have inserted it, let it rebuild, and came back in the next morning, or hours later, and realized that it had failed. And then, yeah, then that second drive was probably where he went next. ee : Well, just for clarification -- MR. QJ: | (indiscernible *00:46:47). a : -- on that, prior to the - in that same statement - you said, you August 8th, he contacted you regarding the two bad drives. And then, you advised him to get EFTA00127677

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S) Nh Nh No N WwW wo WwW WwW wi Wo “Once they are replaced, they should start to initialize, to become available for the raid array. | did not have drives readily available. He 2>d with his local CSM, to see if they had any spare replacement driv replacement drives on Friday, did not have acc them. He called on Saturday, August When he -- MR. a : Oh, okay. ee : -- gained acces it sounds like -- ee : -- it all happened on the 10th, or he replaced them -- MR. a : Yeah, because he -- ee : Right. So, he started rebuilding them in the morning, and then it EFTA00127678

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1 sounds like the FBI came in, and then pulled 7) 2 the drives while they were being rebuilt. Doe 3 that sound right, based upon on your comments? 4 MR. a : I - yeah - I think so. 07] 6 a : And just to clarify, 7 MR. a : Yeah. My comments are 8 going to be a little more solid than my memory, rt oO Oo wo b ct 7 P- =] i 3 comments, right, and if -- 4 MR. QJ: Yeah. 5 a : -- based on the FBI, my 16 understanding is, when they came in, two drives were pulled out. And there was two drives that 8 were replaced, and it was going through. You wo mentioned before that, if he pulls one drive 20 out, it’s okay, but if he pulls out two drives, 21 at the same time, it could ha possibly 22 corrupted everything. 23 MR. J: «9 in-hmn. Nh All right. So, it’s a possibility that, if he did pull out two drives Nh uw EFTA00127679

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ow oO 10 11 12 13 14 17 18 19 at the same time, it might have contributed to the failure, and also the fact that, if he has two drives rebuilding, and the FBI came in and pulled it out in the middle of the rebuild, it could have also contributed to the failure? MR. a : That is correct. So, yeah, and that’s what I was questioning, is if the statement said that he had two drives basically out of the system at that point, and if there were two drives out, then, and nothing was replaced, if there was two blank spots, then yeah, then the system would have already been failed. As far as the video sort side. MEN: Okay. MR. a : But again, yeah, I don’t know - again - if he had four total drives, two old ones, two new ones, and he was kind of in the process of that when they came in. MR. QM: And I don't know the detail a : -- my understanding is when - MR. a : -- (Indiscernible *00:48:54). wi ul EFTA00127680

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Nh No N ine] N WwW wo WwW wo ie] Ww -- they came in, they took o verything, there were two old drives that were sitting -- WN: - outside of the housing, two new drives sitting inside, that -- ve replaced that morning. MR. MR. ae : So, yeah. I don't know at J ul] rt ue] R oO Q U) u its] fe) nt wu rt attempted both old ones. then, he said, okay, I'm going to pull those. yeah, he could have. If they both failed at that point, then yeah, it would have been EFTA00127681

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Nh Nh No N WwW wo 7) WwW wo WwW -- go ahead. drives, two that point. ed him So, thr probably between me and a. technically. camping vacation, MR. both think So, would -. And I there was a it was | com tech ):04), to work then, we brought him on knew, he knew Nice sion have -- -- he had already lost White House, at want to say -. was a former Bureau employee. with Sorry. were on were on (P (Indiscernible *00:50: pretty You think he might EFTA00127682

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wo wo worked with him? that kind of what I'm wondering because, kind of started to ring a bell, since, if me and FY were out, y pushed it to me. And I don’t I had Something think acce to, like, our -. internet waS -. It might have been, like, my or phone service, or something, I mean, I was out in the middle of 3 tried nowhere. At that point. 'c to text him, u know, if we went into tov and I or something, contacted him, and said, hey, you know, this is what’s going on. Can a case started? That may have been what I had done. So nay have had a little well. out to him I’l1l reach More at least -- about that, now was there -- I'm look -. him on About wi o EFTA00127683

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Nh No Nh wo OQ Ne] WwW wo wi Ye) s all. That was the There is nothing else om MR. a : I'm going to look and se don’t know if I 4 if I have more tickets. saved the tickets, or if I just saved contacts, but -. a : I'm going to ask you that, if you can get everything together, right? wrap it up quick. a : We’re not trying to push you Just had a question for you. MR. J: 9 m-hon. Yup. 12] Ph Fh EFTA00127684

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ow oO ~—] wo 10 12 13 14 August 8th - right? - were there any issues that you were aware of, with the MCC cameras? MR. a : Prior to August 8th. No. So, whenever - again, I don’t know if the -. So, that’s where I was unclear on the weekend, basically. But I think we may have clarified that, that everything happened on the 8th, through the 10th. So, I think, prior to the 8th, I may have known about - yeah, I mean - I may have known about issues through fF correspondence with a. MR. a : He may have been working. Yeah. I don't know. But yeah. And I would say, August 8th is when I definitely picked up the case. a : Understood. Okay. So, but you were not aware of any other issues, prior to it? MR. J: No. a : Thank you for taking the time to talk to us today. Is there anything that you think that we’ve missed to ask, or anything pertinent that you think will be useful for our investigation? 60 EFTA00127685

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Nh No N N WwW wo WwW wo ie] Ww MR. Yeah. if I time. some information email address. I appreciat my can forward that over to me, appreciate it. MR. MR. I'm goin interview. The time is 9:55 22nd, 2 Special the interview is being ended. Anything you have, e that. You ha if you I would really the time ing - Not a problem. g to end the EFTA00127686

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CERTIFICATE I hereby certify that the foregoing pages represent an accurate transcript of the electronic sound recording of the proceedings Office of the before the Department of Justice, Inspector General in the matter of: Brrcarcn. (ase. Bia —~ ME. anscriber oO) No EFTA00127687

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Ca) Able - 34:12, 43:8, 49:2 Absolute - 22:23 Access - 16:18, 16:20, 18:1, 24:8, 25:7, 25:10, 27:24, 28:11, 37:6, 53:8, 53:12, 53:19, 53:20, 58:6 Account - 39:25 Accurate - 24:16 Act - 39:24 Actions - 48:24, 48:25 Actually - 7:8, 7:18, 18:12, 21:25, 24:2, 25:10, 25:20, 26:9, 29:14, 30:17, 40:25, 42:5, 45:5, 45:21, 56:24, 57:15, 59:18 Add - 38:10 Additional - 58:23 Address - 6:4, 6:5, 12:12, 61:5 Addressed - 14:11 Advised - 15:23, §2:25 After - 15:16, 18:19, 26:14, 28:5 Afternoon - 20:4 Again - 4:23, 19:12, 26:25, 30:5, 30:10, 36:9, 41:15, 48:13, 50:4, 52:11, 55:15, 55:16, 60:4 Agent - 3:1, 3:8, 4:2, 4:18, 4:20, 4:23, 4:25, 61:20 Agree - 5:19 Ahead - 8:1, 44:14, 67:1 Alert - 40:18 Alerts - 38:3, 39:7, 41:13, 41:17, 41:19 Allocate - 38:12 Allow - 31:13, 39:19 Allowed - 39:1, 40:4 Allows - 36:12, 36:19, 36:21, 36:24, 38:17 Already - 33:15, 43:18, 55:12, 57:2 Also - 3:2, 4:14, 4:17, 18:24, 37:14, 38:23, 55:2, 55:5 Am - 4:23, 9:13 AMS - 38:7, 38:10, 39:6 An - 4:6, 5:14, 12:17, 18:15, 22:23, 30:4, 31:10, 39:7, 39:23, 40:12, 40:18, 41:6, 48:9, 52:9 Another - 10:10, 31:11, 34:16, 59:18 Answered - 42:5 Answers - 5:18 Anymore - 27:8 Anything - 14:12, 21:15, 33:7, 38:4, 39:17, 43:9, 46:6, 49:19, 51:22, 60:22, 60:23, 61:2, 61:5 Anyway - 33:20, 43:10 Anyways - 56:23 Apologize - 5:8, 12:22 App - 40:25, 41:3, 41:6, 41:8 Application - 38:7, 38:16, 38:21, 39:7, 39:15, 41:5, 41:19 Applications - 39:1 2 Appreciate - 29:3, 31:3, 61:4, 61:7 Approximately - 15 16 Apps - 41:1 April - 8:5 Around - 23:1 Array - 16:1, 34:5, 53:3 Ask - 3:10, 5:23, 31:19, 59:11, 60:23 Asked - 5:17, 11:9, 19:2, 22:11 Asking - 22:14, 42:21, 45:16 Assigned - 12:5, 18:23 Assignment - 14:6 Assistance - 15:10 Assisting - 3:2 Assuming - 24:14, 28:21 Attempted - 16:21, 46:25, 49:7, 50:6, 56:15 Attempting - 46:10 Attend - 6:22 Authenticate - 38:1 7 Available - 15:25, 16:2, 53:3, 53:4 Aware - 24:17, 60:2, 60:18 Away - 18:15, 19:24, 22:19, 24:13 Awesome - 25:24 Background - 6:2, 13:18 Backup - 42:25 Bad - 15:21, 22:5, 26:20, 41:10, 44:6, 45:24, 46:23, 47:25, 52:24 Barr - 14:23, 14:25, 19:12, 21:11, 21:12, 46:17 Based - 9:13, 46:16, 47:10, 54:3, 54:12, 54:15 Basic - 14:12, 21:15 Become - 15:25, 53:3 Becomes - 17:2, 32:1, 47:6, 49:15, 50:14 Before - 7:23, 20:7, 20:25, 21:1, 21:18, 54:19 Begin - 7:11, 7:14, 8:3, 14:17 Being - 4:6, 4:10, 5:17, 14:15, 27:2, 43:6, 48:3, 50:21, 51:6, 54:2, 61:21 Believe - 11:17, 12:11, 13:16, 16:7, 18:16, 18:24, 25:2, 25:22, 33:5, 33:23, 35:23, 36:4, 36:7, 39:7, 52:12, 57:16, 61:1 Bell - 58:4 Best - 14:23 Between - 30:3, 57:7 Birth - 6:12 Bit - 45:19, 58:16 Blank - 55:11 BOP - 16:9 Both - 48:4, 48:25, 56:15, 56:21, 57:8, 57:11 Bought - 13:23 Brought - 57:20 Build - 48:2, 49:11 Builder - 41:7 Bunch - 7:20 Bureau - 8:21, 9:5, 19:10, 39:19, 57:17 Business - 7:4 By - 4:19, 5:10, 12:19, 12:25, 14:7, 15:14, 21:22, 21:25, 28:23, 49:2 a | Cabin - 18:15, 23:14 Cakes - 7:9 Call - 12:18, 17:10, 18:17 Calling - 5:9 Came - 8:8, 10:23, 20:4, 32:6, 46:16, 48:12, 51:25, 52:15, 54:1, 54:16, 55:3, 55:18, 56:1 Camera - 29:8, 29:9, 30:8, 39:2 Cameras - 34:22, 35:2, 35:7, 36:15, 36:18, 36:21, 38:11, 38:13, 40:18, 60:2 Camping - 19:25, 20:8, 22:19, 57:12 Can't - 11:22, 26:4, 47:24, 49:4 Captured - 42:12, 42:14 Case - 3:3, 13:5, 19:18, 22:12, 22:14, 23:2, 36:13, 37:10, 43:2, 58:14, 58:25, 60:16 Cell - 6:14 Center - 9:22, 11:12 Certain - 36:23, 37:11 Chance - 28:23, 52:1 Check - 20:20, 25:1, 39:18, 40:10, 41:9, 45:17 Checked - 16:2, 16:14, 28:6, 53:5 Circumstances - 5: 17 City - 9:23, 11:13, 57:19 Clarification - 52:20 Clarified - 60:6 Clarify - 10:5, 21:3, 40:13, 43:14, 54:6 Clarifying - 3:21, 11:6, 51:11 Clear - 20:15 Client - 9:4, 38:18, 39:5, 39:23, 40:9 Code - 6:10 College - 6:20, 6:22 Columns - 30:7 Com - 57:18 Come - 38:3, 38:6, 48:17 Comes - 38:4 Coming - 32:21 Comment - 12:24, 14:7, 15:14, 17:6, 21:19, 21:22, 21:24, 24:1, 24:15, 27:14, 32:20, 46:24, 47:10, 49:5, 57:14, 59:2 Comments - 12:24, 46:25, 54:3, 54:7, 54:13, 58:23 Communicating - 2 3:16 Communications - 59:15 Companies - 29:6 Company - 9:13, 10:10, 13:19 Compiled - 34:2 Completely - 37:17 Computer - 16:4, 35:24, 36:5 Conducted - 4:6, 4:10 Configuration - 17: 3, 47:8, 50:16 Confiscate - 32:22, 48:18 Contact - 12:7 Contacted - 26:13, 27:1, 52:24, 58:12 Contacts - 59:9 Contain - 35:25 Continued - 35:3 Contributed - 55:1, 55:5 Control - 39:15, 41:3 Controls - 38:9 Conversation - 32: 3 Copied - 37:6 Copy - 11:20, 37:4 Correct - 39:1, 42:23, 44:21, 55:6 Correctional - 9:22, 11:12 Correctly - 14:19 Correspondence - 60:11 Corrupted - 17:2, 32:1, 47:6, 49:16, 50:14, 54:22 Couldn't - 20:14 Couple - 3:10, 23:6, 27:4, 27:12 Crap - 31:16 Crash - 34:19, 48:5 EFTA00127688

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Crashed - 12:2 Create - 14:21 Created - 12:3, 13:4, 14:6, 14:20, 31:13 Credentials - 39:1 CSM - 16:3, 16:15, 25:1, 28:7, 28:23, 53:5 Current - 6:4, 6:5 Customer - 8:13, 8:18 MS - 11:19, 12:19 Data - 17:5, 25:21, 33:7, 35:12, 37:12, 47:9, 50:17 Database - 17:1, 28:25, 32:1, 47:6, 49:15, 50:14 Date - 4:8, 6:12, 10:3, 29:22, 30:5, 30:8, 30:17, 33:19 Day - 10:25, 11:1, 13:2, 25:18, 48:12 Days - 15:16, 27:4 Dealing - 11:15 Death - 5:15 Ma - 79 December - 9:10, 10:7, 10:13, 10:14 Definitely - 60:15 Delivered - 7:9 HE - 3:2. 3:4, 4:18, 5:1, 21:5 Department - 4:2, 4:7, 16:13 Dependent - 41:16 Depending - 38:10 Depends - 33:21, 44:5 a - 14:23, 14:25, 19:12, 21:11, 21:12, 23:10, 46:17 Detail - 55:20 Details - 23:7 Dew - 19:8 Didn't - 19:22, 24:8, 24:25, 27:24, 34:19, 39:17, 40:3, 43:1, 53:19, 53:20, 59:4 Different - 18:7, 39:11 Direct - 22:7 Directly - 19:17 Diverted - 42:7 Document - 30:4 Documentation - 3: 17 Does - 20:15, 28:3, 36:18, 47:10, 47:11, 54:2 Doesn't - 22:5, 24:1, 35:9 Doing - 9:1, 9:2, 31:18, 45:15, 51:24 DOJ - 4:23 DOJ/OIG - 4:18, 6:1, 5:15 Done - 44:19, 51:24, 58:15 DRV - 37:16 Duplicates - 31:13 During - 16:22, 31:22, 47:2, 49:9, 50:8, 50:20 DVR - 16:18, 16:21, 16:24, 24:9, 28:11, 31:24, 35:17, 35:19, 35:21, 37:15, 37:16, 37:20, 38:2, 47:4, 49:13, 50:10, 53:8 Dvrs - 37:16 es Earlier - 18:10 Earliest - 12:24 Early - 8:11 Ebay - 27:12 Edited - 30:15 Education - 6:18 Eight - 48:8 Either - 18:25, 19:16, 25:4 Else - 22:8, 59:2 Email - 18:16, 23:17, 30:22, 31:15, 39:20, 39:23, 40:1, 40:12, 61:5 Emailed - 24:21, 25:4 Emails - 25:22 Emergency - 12:17 Employed - 9:12 Employee - 4:5, 5:5, 57:17 Employees - 30:3 End - 61:18 Ended - 61:21 Engineer - 14:24, 15:8 Entail - 8:19 Entered - 8:9 Enterprise - 10:11 Epstein - 5:16, 18:4 Equipment - 19:11, 32:10, 32:22 Erased - 33:6, 33:8 ESS - 11:1 Essentially - 35:11 Even - 26:3 Events - 39:14 Ever - 24:2, 42:5 Everyone - 4:21 Everything - 30:23, 34:2, 34:10, 51:24, 54:22, 56:2, 59:12, 59:14, 60:7 Exact - 10:3, 12:12, 23:6 Exactly - 8:3, 27:14, 46:25 Excel - 30:4 Excellent - 7:10 Expired - 8:24 Explain - 17:10, 34:18, 35:14 Export - 31:10 Exported - 29:22, 30:17 Extract - 43:9 a Facility - 38:19, 40:2 Fact - 21:18, 41:24, 55:2 Fail - 37:5 Failed - 46:2, 46:6, 46:20, 48:12, 52:17, 55:13, 56:18, 56:21 Failure - 55:2, 55:5 Fairfax - 7:19 Familiar - 12:16 Far - 7:17, 26:7, 26:16, 39:17, 40:3, 55:13 Faulty - 14:15 FBI - 32:6, 32:21, 43:15, 43:24, 44:20, 45:12, 48:16, 48:25, 49:20, 49:23, 50:25, 51:6, 51:25, 54:1, 54:15, 55:3 FBOP - 12:4 February - 57:16 Federal - 8:21, 9:5 Feed - 39:3, 42:17 Few - 61:11 Field - 4:4 Figure - 23:17, 26:15, 32:5 File - 25:21, 31:11 Files - 31:10, 37:6, 37:7 Find - 24:25, 27:13, 29:6, 30:23, 31:6, 61:11 First - 11:1, 13:7, 52:7 Five - 14:16, 17:3, 33:24, 34:1, 34:8, 39:11, 46:3, 47:7, 50:15 Fix - 46:7 Follow - 26:14 Followed - 43:24 Following - 7:3, 14:13, 45:6 Follows - 21:16 Footage - 40:15 Formal - 5:13 Former - 4:5, 5:5, 57:17 Forth - 23:16, 27:5, 38:15 Forward - 59:16, 61:6 Found - 25:3 Four - 14:18, 36:25, 55:16 Freds - 6:6 Friday - 16:17, 18:2, 20:3, 20:4, 23:9, 28:9, 53:7 Front - 46:9 Full - 5:6 a | Gained - 16:20, §3:12 Gap - 28:2 Gaps - 33:3, 37:13, 45:17 Gateway - 38:22 Gave - 5:13, 17:23, 17:24, 52:7 General - 4:3, 4:8 Get - 4:12, 13:5, 14:22, 15:10, 15:23, 18:15, 19:19, 22:15, 23:18, 25:10, 27:7, 27:10, 34:12, 52:25, 58:14, 59:12 Getting - 45:14 Gigs - 30:25 Give - 13:17, 30:16, 46:8, 59:4 Gives - 29:21 Goes - 42:4, 48:1 Gone - 26:9, 26:20 Good - 35:6, 42:16, 48:3 Got - 13:22, 17:11, 17:25, 23:12, 27:7, 29:7, 29:8, 29:19, 30:5, 30:11, 31:7, 38:25, 39:1, 41:2, 41:10, 42:6, 43:15, 47:25, 48:17 Gotcha - 56:10 Gotten - 18:17 Great - 3:19, 26:2 Group - 7:18, 35:15, 36:9 Groups - 36:25 Guess - 15:1, 51:21 Guys - 13:18, 29:23, 29:25, 30:9, 45:7 a Half - 34:24, 34:25, 35:6, 36:15, 36:20, 42:10 Happened - 18:4, 19:21, 23:19, 23:22, 26:15, 32:2, 53:15, 60:7 Happening - 32:5 Hard - 23:7, 36:25, 41:10 Hardware - 39:13 Has - 30:7, 55:2 Headed - 20:8 Hearing - 23:21 Helps - 29:2, 31:6 Here - 3:7, 3:8, 3:9, 12:24, 22:3, 22:16, 28:24, 30:6, 31:2, 31:21, 61:11 He's - 3:2 Hey - 10:5, 25:5, 27:7, 29:8, 48:17, 58:13 Hi - 14:11, 21:14 Hide - 30:6 High - 6:19 Highest - 6:18 His - 15:21, 16:2, 16:15, 28:6, 48:24, 48:25, 53:5 Hmm - 15:12, 29:7, 30:24, 33:17, 37:19, 39:10, 40:16, 43:17, 54:23, 59:13, 59:24, 61:9 Hold - 21:2 Home - 6:4, 6:5, 9:1 Hopefully - 31:5 Hot - 47:19 Hours - 48:8, 52:16 House - 9:2, 57:4 Housed - 35:6 Housing - 56:5 a= 127, 13:2 How - 10:19, 19:25, EFTA00127689

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24:8, 26:16, 37:9, 38:1, 38:11, 47:24 Huge - 26:6 = 11:17, 11:18, 12:8, 12:19, 15:19, 16:1, 18:18, 18:21, 19:17, 22:3, 24:4, 24:6, 26:18, 53:3, 58:16, 60:11 Huh - 21:7, 21:23, 23:24, 34:23 a Idea - 31:15 Identify - 4:21 Mil - 3:20, 14:22, 31:15, 49:6, 50:3, 58:17, 61:10 Import - 31:10, 31:11 Imported - 31:14 Incident - 15:17, 17:23, 18:3, 18:9, 23:22, 52:12 Indiscernible - 9:16 , 9:17, 10:16, 26:17, 28:4, 31:8, 31:14, 44:11, 51:2, 52:21, 55:24, 56:16, 57:19 Individual - 21:10 Industry - 7:24 Information - 3:21, 24:14, 29:1, 31:2, 33:15, 61:3 Initial - 18:19 Initialization - 14:18 Initialize - 15:25, 53:2 Initially - 8:9, 18:22, 22:10, 27:1, 34:14 Inmate - 5:16 Insert - 47:22, 48:1, §2:6 Inserted - 52:15 Inside - 56:6 Inspector - 4:3, 4:7 Instructed - 52:5 Instructions - 17:24 , 46:16 Interaction - 58:16 Internal - 13:12, 16:8, 25:6 Internally - 15:5 Internet - 58:7 Interview - 4:4, 4:10, 4:19, 5:19, 59:19, 61:19, 61:21 Interviews - 3:14 Into - 5:15, 6:3, 8:9, 25:11, 34:12, 38:18, 40:10, 40:14, 40:25, 58:11 Introduce - 5:3 Investigation - 4:8, 5:15, 25:6, 60:25 Investigator - 39:8 Issues - 60:1, 60:10, 60:18 Items - 31:14 I've - 29:7, 29:8, 29:18, 30:5, 31:7, 47:25 January - 10:17 HB - 4:5, 5:3, 5:6, 5:9, 5:11, 12:5, 12:6, 13:3, 13:4, 14:7, 14:11, 15:14, 21:5, 21:14, 57:15 July - 10:20, 10:21, 10:23, 11:1, 11:2, 26:7, 26:11, 43:7 Jump - 3:20 Jumped - 45:15 Justice - 4:3, 4:7 WM - 12:7, 13:2, 18:16, 18:23, 18:24, 22:10, 22:11, 22:12, 23:16, 27:6, 27:11, 57:7, 58:4, 58:5 ME - 60:10 a Keep - 14:22, 39:13, 49:6, 51:15 Keys - 25:7 Kind - 18:21, 19:1, 23:7, 23:17, 30:6, 34:2, 38:12, 38:21, 42:6, 45:13, 45:15, 55:17, 58:2, 58:3 Knew - 57:21 Known - 38:2, 60:9, 60:10 HS - 12:5, 13:3, 13:4, 57:15 a Lane - 6:6 Last - 4:22, 10:25, 11:9 Later - 52:16 Least - 27:4, 28:15, 48:8, 58:19 Leave - 9:8, 32:19 Left - 10:10, 20:3, 23:14, 25:18, 40:3, 46:2 Let - 5:21, 21:2, 21:4, 22:16, 29:18, 29:20, 30:21, 30:23, 31:7, 36:1, 38:22, 46:14, 47:23, 48:1, 48:15, 52:6, 52:15 Let's - 18:6, 18:12, 31:10, 31:12, 33:24, 34:21, 35:21, 36:25, 38:13, 38:14, 40:14, 43:24, 45:24 Letting - 41:7 Level - 6:18, 14:14, 14:16 Levels - 36:23 Liberty - 6:23 Lightbulb - 47:25 Limit - 47:23 List - 41:19 Listening - 50:20 Little - 7:9, 13:18, 31:6, 45:19, 54:8, 58:15 Live - 41:4, 42:17 Load - 31:9, 39:23 Loaded - 34:1 Local - 16:2, 16:15, 19:1, 28:6, 53:5 Locate - 14:12, 21:15 Located - 16:16, 28:8, 53:6 Location - 12:8 Locked - 25:5 Log - 38:18, 40:10, 40:14, 40:17, 41:18 Logged - 41:16 Long - 10:19, 19:25, 46:1, 51:18 Look - 10:22, 22:16, 28:24, 29:20, 30:20, 31:8, 31:18, 41:19, 58:22, 59:7, 61:10 Looked - 48:11 Looking - 14:22, 21:5, 27:12, 28:25, 29:12, 29:16, 30:22, 30:25 Looks - 12:24, 14:10, 17:21, 18:3, 21:9, 21:16, 26:19, 27:21 Lose - 34:10, 37:10 Loses - 17:4, 47:8, 50:16 Losing - 36:20, 37:11 Lost - 34:7, 34:8, 34:9, 34:13, 52:1, 57:2 Lot - 29:2 4:1, 4:20, 4:23 Lynchburg - 7:1 Cw) Machine - 41:15 Machines - 37:25 Made - 21:22, 21:24, 24:15, 32:20 Main - 9:4, 51:21 Major - 7:2 Make - 32:13 Makes - 37:4 Making - 17:6 Managed - 38:20 Management - 7:5, 38:7, 38:16, 38:21 Manager - 16:5, 16:13 Manages - 38:23 Manufacturer - 13:1 4 Many - 38:11, 47:24 Matter - 15:10 May - 20:21, 22:10, 23:8, 26:9, 26:20, 28:1, 46:11, 46:21, 48:13, 48:16, 52:10, 58:10, 58:14, 58:15, 60:6, 60:9, 60:10, 60:13 Maybe - 8:11, 13:25, 17:16, 17:18, 18:9, 18:10, 21:17, 23:16, 23:19, 29:4, 48:17, 52:11, 56:14, 56:18 MCC - 11:16, 12:10, 34:22, 45:3, 60:2 Mean - 22:22, 26:12, 32:18, 33:11, 35:9, 47:11, 58:9, 60:9 Means - 28:22, 47:21 Memory - 54:8 Mention - 20:19 Mentioned - 10:6, 19:24, 22:18, 54:19, 57:14 Message - 21:9 Messages - 39:16 Met - 45:12 Metropolitan - 9:22, 11:12 Middle - 8:11, 8:12, 55:4, 58:9 Might - 18:20, 20:3, 55:1, 57:23, 58:7 Mind - 26:8, 36:1 Minutes - 61:11 Mirrored - 37:4, 37:7, 42:13 Missed - 60:23 Missing - 33:4 Mm - 15:12, 33:17, 37:19, 39:10, 40:16, 43:17, 54:23, 59:13, 59:24, 61:9 Months - 7:9 More - 31:6, 38:14, 54:8, 58:19, 59:8 Morning - 43:16, 52:16, 53:25, 56:9 Most - 13:21, 39:14, 41:1 Moving - 51:15 Multiple - 41:1 Must - 12:18 CN) Name - 4:1, 4:22, 5:6 Necessity - 22:25 Need - 3:21, 14:20, 29:23, 30:9, 32:21 Needed - 8:22 Needs - 17:4, 47:8, 50:16 Network - 38:20 Never - 36:1 New - 4:3, 9:22, 11:12, 12:9, 14:3, 45:8, 45:14, 49:17, 55:17, 56:6 Next - 15:13, 15:14, 21:24, 48:12, 52:16, 52:18 Nice - 13:16, 13:18, 13:23, 15:21, 36:6, 38:3, 39:12, 40:10, 40:14, 41:16, 57:21 Night - 20:5, 23:9 Nobody - 50:24 Non - 27:9, 44:7 None - 14:14 Normal - 45:23 Normally - 35:22, 38:6, 39:6, 40:22, 41:3 Note - 34:20 Nothing - 43:7, 55:10, 59:2 Notification - 40:12 Notifications - 39:2 0, 40:1, 40:8 EFTA00127690

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Now - 9:12, 11:8, 12:15, 18:18, 21:5, 33:5, 33:14, 36:2, 37:1, 37:8, 37:15, 40:21, 40:22, 58:21 Nowhere - 58:10 Number - 4:11, 6:15, 36:22 NVR - 15:22, 25:5 [oe ODF - 31:12 Off - 9:16, 15:21, 59:23 Office - 4:3, 4:4, 4:7, 25:6 Official - 4:6, 5:15, 14:12, 21:15 Offline - 41:10 Oh - 7:16, 8:1, 18:5, 25:23, 26:6, 29:8, 30:24, 31:5, 31:11, 35:13, 49:10, 53:11 Old - 35:22, 36:4, 55:17, 56:2, 56:15 Older - 33:23, 45:25 Once - 14:19, 15:23, 16:16, 16:25, 28:8, 31:24, 32:18, 47:4, 48:2, 49:13, 49:17, 50:10, 50:12, 53:1, 53:6 Ones - 14:19, 36:5, 44:20, 55:17, 56:15 Only - 3:20, 35:5, 59:2 ONVU - 9:14, 10:6, 10:24, 11:1 Open - 31:10 Order - 27:17, 30:21 Orders - 9:21, 11:11 Original - 30:22 Orion - 7:18 OS - 34:4, 34:6, 34:12, 34:18, 35:25, 36:2 Other - 27:19, 29:5, 34:17, 35:1, 35:4, 35:5, 35:6, 36:16, 36:17, 37:6, 40:2, 42:1, 42:12, 42:15, 46:21, 50:24, 59:5, 60:18 Otherwise - 41:18 Our - 3:14, 5:18, 10:24, 19:8, 25:6, 27:13, 28:25, 34:20, 45:23, 46:2, 58:6, 60:24 Outage - 29:8, 29:9, 30:8, 30:16 Outlook - 25:21, 31:8 Outs - 8:23 Outside - 38:19, 56:5 Over - 10:23, 33:2, 35:12, 37:3, 46:17, 59:2, 59:16, 61:3, 61:6 Overnight - 48:10, 52:9 a Park - 12:9 Part - 4:6, 9:19, 11:8, 11:10 Partition - 34:6 Partitions - 14:21 Pass - 29:5 Passed - 22:13, 24:14 Password - 14:18 PC - 35:23, 35:25 People - 38:22, 40:2 Perfect - 3:23, 4:17 Pertinent - 60:24 Pfft - 10:20 Phone - 4:11, 6:14, 16:19, 17:10, 24:10, 53:9, 58:8 Phonetic - 12:1, 12:6, 13:17, 14:23, 15:2, 15:22, 19:9, 47:19, 57:18 Physical - 40:7 Physically - 39:18 Pick - 7:12, 33:1 Picked - 60:15 Piece - 20:17, 32:11 Play - 41:4 Please - 4:21, 5:4, 6:21 Plenty - 52:7 Point - 19:18, 20:14, 24:19, 32:6, 33:1, 48:15, 48:16, 48:19, 54:11, 55:9, 56:13, 56:20, 56:22, 57:3, 58:10 Pop - 39:16, 40:23, 41:13, 41:14, 41:17 Position - 8:7, 8:14, 8:19 Possibility - 22:19, 48:3, 54:25 Possible - 20:6, 34:13, 34:18, 44:1 Possibly - 17:23, 20:9, 54:21 Potentially - 52:1 Power - 33:10 Present - 4:14, 4:17 Pretty - 32:23, 57:21 Primary - 38:8 Prior - 7:7, 7:8, 13:19, 19:18, 20:22, 22:20, 23:3, 29:17, 32:7, 33:7, 52:11, 52:22, 59:25, 60:3, 60:8, 60:18 Prisons - 8:21, 9:3, 9:6, 13:21, 19:11 Pro - 15:22, 36:6, 45:25 Probably - 8:10, 13:24, 20:4, 25:9, 28:25, 32:20, 52:18, 57:7 Problem - 7:21, 8:2, 12:19, 19:23, 20:18, 31:1, 31:5, 31:17, 61:17 Process - 16:23, 27:4, 31:22, 47:2, 48:10, 50:8, 52:4, 52:9, 55:18, 56:13, 57:5 Production - 27:10 Program - 31:11 Project - 10:1, 10:3 Projects - 9:21, 11:11 Promise - 26:5 Proper - 14:21, 16:25, 31:25, 43:24, 47:5, 47:13, 49:14, 49:18, 49:20, 50:13 Properly - 43:25 Pros - 33:25 Protocol - 43:25, 45:24 Provide - 5:18 Pull - 22:17, 25:21, 45:22, 46:1, 46:7, 46:11, 46:19, 47:22, 48:4, 48:15, 52:5, 54:25, 56:19 Pulled - 33:9, 33:10, 43:5, 43:18, 44:1, 44:20, 44:23, 44:24, 45:1, 46:22, 47:13, 48:10, 52:1, 54:1, 54:17, 55:4, 56:14 Pulling - 32:15, 47:17, 49:1, 51:6 Pulls - 54:19, 54:20 Purcellville - 6:7 Purchased - 13:23 Purpose - 37:10 Purposes - 3:17 Push - 59:22 Pushed - 58:5 Put - 8:12, 34:4, 36:21, 38:13, 38:14, 48:10, 49:25 Puts - 32:18 Putting - 14:4, 32:14 Ca) Qognify - 13:5, 13:11, 13:13, 13:22, 15:6, 15:8, 15:10, 19:3, 22:15, 27:8 Question - 11:9, 26:14, 27:20, 31:19, 42:6, 48:23, 49:16, §1:22, 59:23 Questioning - 18:2 1, 55:7 Questions - 3:10, 5:18, 5:22, 45:16 Quick - 59:20 er | Ma - 57:18 Rack - 35:25 Ran - 30:11 Range - 46:3 Re - 23:25, 47:22, 48:1 Reach - 18:19, 19:2, 19:7, 58:17 Reached - 15:9, 18:22, 20:25, 21:17 Reaching - 19:12 Read - 4:15, 11:23, 12:23, 49:3, 50:3 Readily - 16:2, 53:4 Reading - 23:25, 49:7 Realize - 41:24 Realized - 52:16 Really - 20:16, 23:4, 32:13, 35:8, 61:6 Rebranded - 14:2 Rebuilding - 32:9, 32:25, 34:17, 43:21, 44:16, 44:22, 48:11, §1:5, 53:25, 55:3 Rebuilt - 43:6, 47:9, 49:2, 50:17, 50:21, §1:6, 54:2 Recall - 9:20, 9:25, 11:11, 14:19, 17:6, 17:12, 20:10, 20:12, 46:11, 59:25 Recalling - 18:11, 46:19 Received - 21:9 Recollection - 18:7 Record - 4:22 Recorded - 3:14, 4:19, 35:3, 35:7 Recorder - 17:1, 31:25, 32:8, 34:11, 35:22, 37:2, 38:14, 38:25, 41:10, 44:25, 46:9, 47:6, 47:14, 47:17, 49:15, 50:14 Recorders - 38:10, 38:12 Recording - 3:24, 33:19, 35:5, 36:15, 37:2, 37:13, 37:17, 37:20, 40:19, 41:25 Recordings - 33:4 Recovering - 52:2 Redundancy - 36:8, 37:10 Redundant - 42:25 Refeed - 46:8 Referred - 37:15 Refurbished - 27:11 Regard - 49:19 Regarding - 3:10, 62:24 Regardless - 43:5 Regards - 14:23 Remember - 10:2, 18:15, 19:5, 23:20, 24:19, 24:24, 27:3, 33:22, 45:19, 48:8, 52:9 Remembering - 19: 4, 23:6, 36:3 Removed - 16:25, 31:24, 47:5, 49:14, 49:18, 50:2, 50:13 Removing - 49:20 Rep - 19:8 Repeat - 5:23 Rephrase - 5:23 Replace - 14:15, 16:18, 16:21, 24:9, 25:11, 26:19, 28:12, 31:13, 34:15, 44:2, 44:19, 47:1, 47:12, 49:8, 50:6, 53:8 Replaced - 15:24, 22:16, 44:3, 53:2, 53:16, 54:18, 55:11, 56:8 Replacement - 15:2 3, 16:16, 16:17, 17:25, 28:7, 28:8, 53:1, 53:6, 53:7 EFTA00127691

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Replacing - 44:21, 48:9 Reply - 23:12 Report - 29:9, 29:21, 30:9, 30:16 Reported - 12:19, 17:23 Representative - 8: 13, 8:18 Request - 6:3, 11:21, 12:3, 12:18 Required - 16:24, 31:23, 39:23, 47:3, 49:12, 49:25, 50:1, 50:9, 50:21, 50:23 Requires - 36:22 Requiring - 50:24 Responded - 15:11 Restart - 14:14, 14:17, 14:20 Retrievable - 44:8 Retrieve - 42:21 Review - 41:23 Reviewing - 40:15 Rewriting - 33:2 Ring - 58:3 Role - 8:10 Room - 16:18, 16:21, 18:1, 24:9, 25:5, 25:11, 28:12, 53:8 Row - 12:9 Cs) Safe - 40:24 Sales - 19:8 Same - 34:3, 34:5, 46:15, 52:23, 54:21, 55:1 Saturday - 16:20, 17:16, 20:24, 24:10, 25:9, 43:16, 53:10 Save - 14:14, 14:17 Saved - 25:22, 26:3, 33:7, 42:16, 44:4, 59:9 Saying - 18:16, 19:22, 21:14, 22:3, 22:9, 24:24, 27:7, 40:18, 42:13, 42:19, 44:12, 46:2, 46:9 Says - 12:1, 12:15, 12:18, 13:4, 14:11, 21:22, 24:3, 24:6, 24:9, 28:6, 49:7, §3:1 Scenario - 36:20 School - 6:19 Screenshots - 29:1 9 Screw - 31:15 Screwed - 56:23 Second - 38:15, 46:22, 48:14, 52:18 Security - 7:24, 10:11 Sell - 27:8 Send - 39:20, 40:1, 40:11, 49:4, 61:3 Sends - 39:2 Senior - 3:1, 3:8, 4:18, 4:25, 8:13, 8:18, 14:24 Sense - 32:14 Sent - 28:22 Sentence - 49:17 Separate - 36:5, 37:23 September - 4:9, 61:19 Server - 8:23, 35:24, 35:25, 38:7, 38:16, 38:21, 39:18, 39:24, 40:1, 40:7, 42:11, 42:12, 42:15, 42:20, 42:22, 42:25, 43:6, 43:11 Servers - 33:15, 33:19, 33:23, 34:3, 39:20 Service - 6:3, 8:8, 11:21, 12:3, 12:8, 58:8 Set - 14:13, 14:16, 33:24, 35:22, 36:3, 41:7, 41:14, 45:7, 45:14 Sharom - 15:2 Short - 39:6 Should - 14:22, 15:24, 16:4, 37:18, 44:19, 53:2 Shouldn't - 29:1 Show - 11:22 Showed - 44:6, 45:5, 45:13 Showing - 32:7, 46:23 Shows - 12:4, 29:11, 30:6, 30:14 Shut - 43:25, 47:5, 47:13, 47:16, 47:17, 49:18, 49:20 Shutdown - 17:1, 31:25, 49:14, 50:13 Side - 55:13 Simultaneously - 3 4:10 Since - 10:7, 24:16, 33:16, 58:4 Site - 19:19, 25:2, 27:15, 28:14, 29:14, 32:7, 41:6, 41:8, 45:5, 48:17 Sitting - 56:3, 56:6 Six - 7:9, 15:16, Software - 13:14, 39:14 Sold - 19:11 Solid - 54:8 Solutions - 10:11 Some - 3:21, 6:2, 16:19, 24:19, 25:22, 27:13, 32:6, 53:9, 61:3, 61:12 Somebody - 21:17 Someone - 14:10, 15:3, 22:8 Someone's - 39:25 Something - 18:17, 20:20, 21:21, 23:21, 29:23, 31:6, 32:21, 52:11, 58:6, 58:8, 58:12 Sometimes - 45:25 Somewhat - 48:4 Somewhere - 8:10, 42:17 Son - 18:14 Sorry - 4:16, 7:16, 7:17, 7:19, 7:24, 13:10, 20:16, 25:14, 30:24, 35:8, 35:20, 42:8, 44:14, 51:17, Sounds - 10:4, 12:14, 17:7, 17:8, 24:16, 26:22, 28:16, 28:17, 53:13, 54:1 Sources - 27:13 Sp - 12:1, 12:6, 13:17, 14:23, 15:2, 15:22, 19:9, 47:19, 57:19 Spare - 16:15, 28:7, 53:6 Special - 3:1, 3:8, 4:2, 4:18, 4:20, 4:23, 4:25, 61:20 Specialists - 16:5 Specific - 19:21 Specifically - 19:5, 20:12, 22:5, 24:1, 25:24, 26:2, 29:17 Speculation - 56:20 Spell - 4:22 Spoke - 20:7, 24:2 Spots - 55:11 Spread - 35:11, 37:3 Ssignment - 13:1 Start - 3:24, 4:22, 8:3, 13:6, 15:24, 33:2, 53:2 Started - 10:1, 10:24, 13:5, 13:7, 16:22, 18:9, 47:1, 48:11, 49:8, 50:7, §3:24, 57:15, 58:3, 58:14 Starting - 45:18, 46:10, 59:19 Starts - 37:3 State - 24:1 Stated - 17:8, 17:12, 25:10, 50:22 Statement - 50:20, §2:23, 55:8 States - 13:1, 31:21 Stating - 15:20, 22:2, 22:4 Station - 39:5 Status - 12:4, 41:9, 46:9 Stayed - 42:21 Step - 15:14 Steps - 14:13, 15:11, 21:16 Still - 36:17, 37:5, 42:17, 49:21 Stop - 35:13 Stopped - 35:4, 37:17, 37:20 Stops - 33:1 Storage - 34:4, 36:10 Stuff - 29:6, 45:16, 45:18, 61:12 Such - 25:8, 25:9 Suggested - 45:21 Sunday - 20:5 Supervision - 39:9, 39:12, 40:11, 40:25, 41:8 Support - 8:13, 9:2, 14:24, 15:8, 16:19, 24:10, 53:9 Sure - 32:23 Surrounding - 5:16 Swap - 8:23 Swappable - 47:19 Systems - 7:18, 8:24, 9:3, 13:22, 14:3, 37:24 Take - 3:20, 31:18, 32:9, 36:1, 36:19, 40:8, 50:25, 61:10 Taken - 16:24, 31:23, 47:3, 49:12, 50:1, 50:9, 50:22, 50:23 Takes - 37:2, 48:7 Taking - 60:21, 61:13 Talk - 20:13, 24:7, 60:22, 61:14 Talked - 24:20 Talking - 23:10, 24:19, 36:13, 42:9, 45:20, 48:23, 48:24, 49:19, 49:21, 51:5 Talks - 24:7 Te - 14:20 Tech - 8:9, 57:18 Technical - 9:2, 15:8 Technically - 36:17, 57:9 Technologies - 9:1 4 Telephonically - 4:1 1, 11:22 Tell - 19:20, 49:2, 62:4 Text - 58:11 Than - 18:7, 50:25, 54:8 Thank - 5:14, 5:21, 6:11, 9:15, 9:19, 11:5, 16:14, 31:4, 60:21, 61:13 Thanks - 51:11 Their - 8:22, 8:24, 12:12, 13:16, 13:22, 16:12, 19:11, 35:22, 36:3, 39:5 Themselves - 4:21 Theory - 35:10 These - 15:11, 26:17, 26:19, 29:12, 40:18, 54:12 They've - 38:20 Thing - 28:6, 51:25 Things - 26:19, 41:11, 52:2, 59:15 Thinking - 7:23 Though - 13:15 Thought - 18:8, 27:3, 30:16, 44:10, 51:1 Through - 3:11, 6:2, 30:25, 52:4, 54:18, 57:5, 60:8, 60:10 EFTA00127692

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Thursday - 15:20, 17:19, 17:20, 17:21, 20:7, 22:4, 52:10 Tickets - 26:4, 59:5, 59:8, 59:9, 59:15 Time - 4:9, 13:15, 17:2, 23:2, 29:13, 41:2, 47:7, 50:15, 52:7, 54:21, 55:1, 60:21, 61:2, 61:13, 61:19 Timeframe - 19:13 Timeline - 19:20 Today - 60:22, 61:14 Today's - 4:8 Together - 20:17, 32:11, 34:2, 37:1, 69:12 Told - 32:23, 34:24, 46:11, 46:21 Too - 7:17, 54:6, 58:20 Took - 27:3, 32:12, 45:3, 51:17, 56:1 Total - 55:16 Totally - 44:7 Tough - 23:5 Town - 58:11 Traffic - 30:22, 38:23 Traveling - 8:21, 8:25 Tried - 33:20, 41:23, 46:23, 47:12, 48:13, 48:14, 48:15, 58:10 Trip - 19:25, 20:8, 22:19, 25:19 Trips - 57:12 Try - 5:23, 22:15, 22:22, 25:11, 28:24, 45:22, 46:20, 48:1 Trying - 17:13, 17:14, 19:7, 19:19, 20:17, 20:21, 22:17, 23:17, 24:25, 25:20, 27:5, 30:7, 32:4, 32:11, 34:14, 49:1, 59:22 Turned - 41:17 Typically - 17:2, 47:7, 50:15 a Uh - 21:7, 21:23, 23:24, 34:23 Uhh - 51:20 UK - 9:13 Unable - 14:12, 21:15 Unclear - 60:5 Under - 12:2 Underneath - 38:10 Understand - 5:22 Understanding - 12 210, 32:2, 34:21, 43:15, 45:2, 47:11, 51:10, 54:16, 55:22 Understood - 3:18, 14:5, 34:13, 60:17 Unit - 15:21, 15:22, 38:8 Units - 33:10, 36:6, 45:25 University - 6:24 Unplug - 32:24 Until - 10:20, 25:8, 33:19, 40:3, 53:22 Upgrades - 8:23, 9:1 Upon - 54:3 Ups - 39:16 Us - 15:19, 22:3, 24:6, 27:1, 29:2, 32:7, 34:14, 51:13, 60:22, 61:14 Useful - 29:7, 60:24 Users - 38:17 Using - 13:15 Cv) Vacation - 18:25, 19:6, 22:13, 57:9 Verify - 22:22 Via - 4:11, 23:17 HM - 9:17 Videos - 42:16 View - 38:22, 39:2 HE - 6:8, 7:1, 7:19 Vision - 13:16, 13:19, 13:23, 15:22, 36:6, 38:3, 39:12, 40:10, 40:14, 41:16, 67:21 Visiting - 19:18 VMS - 8:22 Voluntarily - 5:18 Voluntary - 5:19 Cw) Wait - 25:8, 47:15 Walked - 43:23, 57:5 Warranty - 8:25 Wasn't - 8:25 Way - 19:16, 19:21, 33:23, 36:4, 38:20, 42:2 Week - 18:25 Weekend - 18:15, 18:25, 19:6, 20:2, 20:22, 21:1, 22:20, 23:3, 23:20, 24:17, 60:5 Well - 17:14, 17:15, 24:18, 24:20, 26:25, 28:3, 32:23, 35:8, 40:8, 42:4, 48:25, 49:6, 52:19, 57:22, 58:16 We'll - 6:2 Went - 6:23, 8:24, 10:10, 34:16, 35:1, 36:16, 37:16, 38:2, 42:11, 42:15, 42:20, 43:7, 43:12, 44:2, 47:12, 52:18, 58:11 We're - 59:22 We've - 27:7, 48:17, 60:23 Whatever - 23:19, 33:6, 44:4, 48:18 What's - 30:24, 35:18, 57:18, 58:13 Whenever - 8:22, 60:4 Where - 3:9, 6:21, 6:25, 9:12, 10:6, 25:5, 33:3, 41:9, 41:11, 42:12, 45:17, 48:16, 52:14, 52:18, 60:5 Which - 29:13 While - 31:17, 31:18, 32:24, 34:16, 49:1, 51:6, 54:2 Hl - 57:4 Who - 11:15, 15:1, 19:9, 21:10, 28:23, 56:24 Whole - 7:20, 38:9, 43:11, 44:24, 45:1, 45:3 Why - 14:1, 20:21, 22:9, 22:13, 26:24, 34:18 Wife - 18:12, 18:14, 19:24 Will - 4:19, 5:19, §:23, 11:23, 13:4, 14:14, 14:17, 14:20, 31:9, 35:11, 46:8, 60:24 Windows - 14:21 Wiped - 17:5, 33:11, 44:3, 44:7, 47:9, 50:17 Without - 16:25, 31:24, 47:5, 47:13, 49:14, 49:18, 49:20, 50:13 Wondering - 15:1, 58:3 Work - 8:3, 9:21, 10:6, 11:11, 19:3, 19:17, 22:11, 22:14, 31:15, 35:9, 35:10, 57:20 Worked - 7:18, 9:5, 10:9, 19:9, 19:10, 58:1 Working - 7:7, 7:11, 7:12, 7:15, 9:1, 9:20, 9:25, 10:7, 10:24, 11:11, 13:4, 26:18, 60:13 Wouldn't - 28:22, 34:11, 43:8, 49:24, 50:22 Wrap - 59:20 Writing - 48:4 Written - 37:12 Wrong - 19:13, §1:23 Year - 6:19, 10:21, 22:16 Years - 7:20, 23:6 Yes - 4:13, 4:17, 5:20, 6:16, 8:16, 9:7, 9:24, 10:25, 11:14, 12:11, 12:18, 19:16, 21:13, 23:11, 40:20, 45:9, 46:18, 57:10, 61:15 York - 4:4, 9:22, 11:13, 12:9 You're - 19:21, 22:2, 30:22, 31:18, 33:3, 33:4, 37:11, 39:1, 40:15, 41:16, 42:13, 42:19, 42:21, 45:20, 46:6, 47:17, 48:5, 49:19, 51:4 Yourself - 5:4 You've - 26:18, 38:25, 41:2, 41:10 Yup - 11:7, 16:10, 31:12, 35:20, 43:12, 51:7, 53:20, 59:21 Zip - 6:10 er | 00:05:36 - 9:17 00:05:39 - 9:18 00:06:28 - 10:16 00:07:32 - 12:2 00:07:41 - 12:6 00:08:57 - 13:17 00:10:13 - 14:24 00:10:19 - 15:2 00:10:57 - 15:22 00:14:27 - 19:9 00:20:50 - 26:17 00:22:07 - 28:4 00:25:28 - 31:8 00:26:04 - 31:14 00:39:07 - 44:11 00:42:11 - 47:19 00:45:26 - 51:2 00:46:47 - 52:21 00:48:54 - 55:25 00:49:15 - 56:16 00:50:04 - 57:19 a 10:00 - 59:19 100 - 38:13, 38:14 1016 - 4:12 10th - 3:11, 16:20, 18:2, 20:23, 22:21, 24:11, 43:6, 43:9, 53:10, 53:16, 53:22, 60:8 1111 - 14:18 12th - 11:2 14th - 15:15, 21:25, 24:2, 24:15 150 - 12:9, 34:22 16th - 13:2, 29:13, 30:13 17th - 30:15 re 2011 - 8:5 2012 - 8:11, 8:12 2013 - 8:11 WM - 6:10 2017 - 13:25 2018 - 13:24 2019 - 3:11, 8:15, 9:11, 9:20, 10:1, 10:8, 10:13, 11:10, 12:4, 15:15, 18:13, 21:25, 57:16 2021 - 4:9, 11:4, 61:20 22nd - 4:9, 61:20 24975 - 11:21 294 -4:11 294-1016 - 4:16 29th - 26:8, 26:11, 26:21, 28:2, 43:7 EFTA00127693

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3:36 - 13:1, 14:6 31st - 10:15 36955 - 6:6 571 - 4:11, 4:16, 6:15 MR - 6:13 7/29 - 43:9 7/29/2019 - 26:20, 33:16, 35:2, 42:15 8/10 - 29:17 8/11 - 29:19 8/16 - 29:12, 29:19 8:02 - 15:15 9:03 - 4:9 9:55 -61:19 9th - 11:1, 16:17, 17:25, 23:9, 23:14, 23:15, 24:8, 25:18, 26:15, 28:9, 53:7 EFTA00127694