Service Request #22855 Raid just crashed Status: Closed Priority: P3 (Next Day) Type: Service Contract Assigned To: Jeff Cranor, Jeff McKenzie, Justin Houston Date Created: | Feb 28, 2019 Next Appt Bill To PO# Additional Information & Custom Fields: Is this a emergency request: Is the system in question under any warranty: What is the system in question : When was the problem first discovered: PO Number: Who reported the problem initally: Is this a consistent problem or intermittent Is this problem effecting all users: Is there power to the device in question Do you have a spare device on site: Can you send a picture of the device: Has any work been done in the area involved: Can you describe what is or is not happening Material Required For Request Who Requested the service call : Detailed Description: Serial Number 43144901 Yes. Younus ce Today CONSISTENT YES YES Unknown NO NO recording PHONE SUPPORT Customer Name Federal Bureau of Prisons Site Name MCC New York Product Type VISION Contact Name Jeff Mckenzie Customer: Contact: Service Location: FBOP MCC New York MS0109 (130104.001) Main Location NEW YORK, NY 10007 FBOP MCC New York MS0109 (130104.001) NEW YORK, NY 10007 EFTA00127562

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Contact Phone Email Address Problem Description Raid needs rebuilt. | need any docu Qognify Support Contract #: 32765 Jeffrey McKenzie | Senior Support Technician SigNet Technologies | Convergint Federal Solutions PEE Beltsville, MD 20705 Schedule When Assigned To Feb 28 - Mar 8, 2019, | Jeff Cranor, Justin Houston, Jeff McKenzie all-day Equipment - No Equipment No Comments Details - No Detail Items Comment Jeff is working on this. nentation that you may have pertaining to rebuilding the raid from the front LCD EFTA00127563