Service Request #25629 Nice Install Error Windows 10 Status: Closed Priority: P3 (Next Day) Type: Service Contract Assigned To: Jeff Cranor, Jeff McKenzie, Justin Houston Date Created: Sep 24, 2019 Next Appt Customer: | FBOP MCC New York MS0109 (130104.001) Contact: Service Location: | Main Location 150 PARK ROW NEW YORK, NY 10007 Bill To: | FROP MCC New York MS0109 (130104.001) 150 PARK ROW NEW YORK, NY 10007 PO #: Additional Information & Custom Fields: Is this a emergency request: Is the system in question under any warranty: What is the system in question : When was the problem first discovered PO Number. Who reported the problem initally: Is this a consistent problem or intermittent Is this problem effecting all users: Is there power to the device in question Do you have a spare device on site: Can you send a picture of the device: Has any work been done in the area involved Can you describe what is or is not happening Material Required For Request: Yes. You must call | Today Zz CONSISTENT YES YES Unknown NO NO Installation of new Nice Vision system. PHONE SUPPORT Who Requested the service call : | Detailed Description: When installing the software he gets an error that says “Failed to copy files from the root of C:\" Schedule EFTA00127556

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| When Assigned To | Comment | Sep 24, 2019, all-day | Jeff Cranor, Justin Houston, Jeff McKenzie Jeff Mckenzie is working on this. Equipment - No Equipment No Comments Details - No Detail Items EFTA00127557