Service Request #25576 Adding Vicon V942D up cameras Status: | FBOP Assigned Priority: P3 (Next Day) Type: Service Contract! Assigned To: Jeff Cranor, Jeff Houston Date Created: Sep 20, 2019 Next Appt to NICE Customer: | FBOP MCC New York MS0109 (130104.001) Contact: t McKenzie, Justin Service Location: | Main Location 150 PARK ROW NEW YORK, NY 10007 Bill To: | FROP MCC New York MS0109 (130104.001) 150 PARK ROW NEW YORK, NY 10007 PO #: Additional Information & Custom Fields: Is this a emergency request: Is the system in question under any warranty: What is the system in question : When was the problem first discovered PO Number. Who reported the problem initally: Is this a consistent problem or intermittent Is this problem effecting all users: Is there power to the device in question Do you have a spare device on site: Can you send a picture of the device: Has any work been done in the area involved Can you describe what is or is not happening Material Required For Request: Yes. You must 7 ii Today CONSISTENT YES YES Unknown NO NO Installation of new Nice Vision system. PHONE SUPPORT Who Requested the service call : | Detailed Description: Assisting in network troubleshooting Serial Number 43144901 and up programming of the up cameras to add them into NICE Customer Name Federal Bureau of Prisons EFTA00127554

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Site Name MCC New York Product Type VISION NET 3.1 UP1 Contact Name Jeff Mckenzie Problem Description Trying to add the V942D-W312MIR to NICE Vision through Sitebuilder with the ONVIF option. We can ping the cameras, but Customer wants to work on this Monday ys “Failed to Retrieve Device Data Schedule When Assigned To Comment Sep 20, 2019, 8-11am | Jeff Cranor, Justin Houston, Jeff McKenzie Equipment - No Equipment No Comments Details - No Detail Items EFTA00127555