Service Request #25380 Needs Serial of temporary Decoder AMS Status: Closed Customer: | FBOP MCC New York MS0109 (130104.001) Priority: | P3 (Next Day) Contact: Type: Service Contract Assigned To: | Jeff Cranor, Jeff McKenzie, Justin Service Location: | Main Location Houston 150 PARK ROW NEW YORK, NY 10007 Date Created: | Sep 9, 2019 Bill To: | FROP MCC New York MS0109 (130104001) r 150 PARK ROW Next Appt NEW YORK, NY 10007 PO #: Additional Information & Custom Fields: Is this a emergency request: | Yes. You must call FY Is the system in question under any warranty: What is the system in question : When was the problem first discovered: Today PO Number: Who reported the problem initally: im Is this a consistent problem or ; ; _ | CONSISTENT intermittent: Is this problem effecting all users: | YES Is there power to the device in ~ | YES question Do you have a spare device on _ | Unknown site Can you send a picture of the device: NO Has any work been done in the area involved: No Can you describe what is or is not _| Moving AMS and SVRs to the computer services server room happening Material Required For Request: | PHONE SUPPORT Who Requested the service call : || Detailed Description: GBB called because they are moving the recording equipment to the Computer Services server room for full time access. They needed the serial number to get a new ip address for the new location. Schedule EFTA00127550

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| When Assigned To | Comment | Sep 9, 2019, all-day Jeff Cranor, Justin Houston, Jeff McKenzie Jeff Mckenzie is working on this. Equipment - No Equipment No Comments Details - No Detail Items EFTA00127551