Service Request #25765 Cameras are lagging when viewed on the workstation running the Control Launch Application Status: Closed Customer: | FBOP MCC New York MS0109 (130104.001) Priority: P3 (Next Day) Contact: Type: Service Contract Assigned To: Jeff Cranor, Jeff McKenzie Service Location: | Main Location 150 PARK ROW NEW YORK, NY 10007 Date Created: | Oct 3, 2019 Bill To: | FBOP MCC New York MS0109 (130104.001) 150 PARK ROW NEW YORK, NY 10007 Next Appt. PO #: Additional Information & Custom Fields: Is this a emergency request: | No Is the system in question under any warranty: What is the system in question : Whi th blem first jen was the problem first | | 193 0919 discovered: PO Number: Who reported the problem intaly: Is thi istent probl s this a consis! ent pro lem or CONSISTENT intermittent: Is this problem effecting all users: | NO Is there power to the device in ~ | YES question Do you have a spare device on ‘| YES site Can you send a picture of the : NIA device: Has any work been done in the area involved: No Can you describe what is or is not Itiple IP | happening: When viewing multiple IP cameras from the Control Application severe video lagging occurs. Material Required For Request: | N/A Who Requested the service call 7 Detailed Description: Hughwon called about the cameras lagging when viewing in the Control Application. Schedule EFTA00127544

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| When | Assigned To | Oct 3, 2019, &-11am | Jeff Cranor, Jeff McKenzie Equipment - No Equipment No Comments Details - No Detail Items EFTA00127545