Service Request #24975 Raid just crashed Qe S-5-21 Status: FBOP Assigned Customer. FBOP MCC New York MS0109 (130104.001) Priority: | P3 (Next Day) Contact Type. | Service Contract Service Location | Main Location 150 PARK ROW NEW YORK. NY 10007 Date Created: | Aug 8, 2019 Bill To: | FBOP MCC New York MS0109 (130104.001) - 150 PARK ROW Next Appt NEW YORK, NY 10007 PO# Additional Information & Custom Fields: ts this a emergency request’ Yes. You must Is the system in question under any warranty. What is the system in question When was the problem first discovered ea PO Number Who reported the problem initaily Is this a consistent problem or intermittent Is this problem effecting all users \s there power to the device in CONSISTENT YES YES question Do you have @ spare device on j Unknown site Can you send a picture of the device fo Has any work been done in the area involved NO Can you describe what is or is not happening Material Required For Request: PHONE SUPPORT Who Requested the service call | recording Detailed Description: Raid is showing 2 "S"s on the display. | is going to get new drives from computer services for the raid and replace them in the morning Schedule EFTA00127470

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Equipment - No Equig Comments Comment y EE 00 x v / § 1 ‘] u J ? LU y t J uv Comment [PRIVATE] Assignment Created by on Aug 8, 2019 {PRIVATE} Details - No Deiail Ite EFTA00127471