Service Request #24975 Raid just crashed Status: | FBOP Assigned Customer: | FBOP MCC New York MS0109 (130104.001) Priority: |P3 (Next Day) Contact: Type: | Service Contract Assigned To: | Jeff Cranor, Jeff McKenzie, Justin Houston Service Location: | Main Location 150 PARK ROW NEW YORK, NY 10007 Date Created: | Aug 8, 2019 Bill To: | FBOP MCC New York MS0109 (130104.001) Next Appt.: 150 PARK ROW NEW YORK, NY 10007 PO #: Additional Information & Custom Fields: Is this a emergency request: Is the system in question under any warranty: What is the system in question : When was the problem first discovered: PO Number: Who reported the problem initally: Is this a consistent problem or intermittent: Is this problem effecting all users: Is there power to the device in question: Do you have a spare device on site: Can you send a picture of the device: Has any work been done in the area involved: Can you describe what is or is not happening: Material Required For Request: Who Requested the service call : Detailed Description: Yes. You must call | Today CONSISTENT YES YES Unknown NO NO recording PHONE SUPPORT Raid is showing 2 “S"s on the display, Hughwon is going to get new drives from computer services for the raid and replace them in the morning. Schedule EFTA00125918

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When Assigned To Comment Aug 8 - 16, 2019, all- | Justin Houston, Jeff McKenzie, Jeff Cranor Jeff Cranor will be working on this. Get a case started with Qognify. day Equipment - No Equipment Comments Comment by Jeff McKenzie on Aug 14, 2019, 8:02 PM [PRIVATE] is raid unit of the NICE Vision Pro Unit ome available for th id array. H Ince he located re lild proce ar shutdown of th any time the raid on a raid 5 configuration ves, the raid nee wiped from the raid Comment by Jeff McKenzie on Aug 8, 2019, 3 6 PM [PRIVATE] ) none, and save, It will restarted with all drives locate anything official. The basic any faulty drives] 2 and being an initialization. The password is 1111 (if | re correctly) realed, y per partitions. I'll keep looking bui t should get you Derek. Barr@ Om WwW.g UK Toll Free + PPORT CONTACTS USA Toll Free rance 279-047 He 70 From: Jeffrey McKe > 7 you have on Pro Unit documentation would be appreciated. Jeffrey McKenzie | Senior Customer Support ng Kong +85. 2019 14:35 To Sent: Tuesday, February 2 ibject:; RE: PRO UNIT RAID REBUILD DOC REQUEST Anyth xchnician & Technologies | Convergint Federal Solutions 12 Kiln Ct Suite E, Beltsville, MD 2¢ Assignment Created Jeff McKenzie on Auc 8, 2019, 6 PM gnment on Aug 8 - 16, all-day for Justin Houston, Jeff McKenzie and Jeff Cranor has been created [PRIVATE] Jeff Cranor will be working on this, Get a case started with Qog Details - No Detail Items EFTA00125919