Service Request #22855 Raid just crashed Status: Closed Priority: P3 (Next Day) Type: Service Contract Date Created: | Feb 28, 2019 Next Appt Additional Information & Custom Fields: Is this a emergency request Is the system in question under any warranty: What is the system in question : When was the problem first discovered PO Number. Yes. You must call Today Who reported the problem initally fs Is this a consistent problem or intermittent: Is this problem effecting all users: Is there power to the device in question Do you have a spare device on site: Can you send a picture of the device: Has any work been done in the area involved Can you describe what is or is not happening Material Required For Request CONSISTENT Unknown NO NO recording PHONE SUPPORT Who Requested the service call | Detailed Description: Serial Number 43144901 Customer Name Federal Bureau of Prisons Site Name MCC New York Product Type VISION Contact Nene Customer: Contact Service Location Bill To PO# FBOP MCC New York MS0109 (130104.001) Main Location NEW YORK, NY 10007 FBOP MCC New York MS0109 (130104.001) NEW YORK, NY 10007 EFTA00125637

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Contact Ph Email Addre: Problem Description Raid needs rebuilt. | need any documentation that you may have pertaining to rebuilding the raid from the front LCD Qognify Support Contract #: 32765 SigNet Technologies | Convergint Federal Solutions Beltsville, MD 20705 senior C Support Technician Schedule When Assigned To Comment all-day Equipment - No Equipment No Comments Details - No Detail Items EFTA00125638