Service Request #24975 Raid just crashed Status: | FBOP Assigned Customer: | FBOP MCC New York MS0109 (130104.001) Priority: P3 (Next Day) Contact: Type: Service Contract Assigned To: Jeff Cranor, Jeff McKenzie, Justin Service Location: | Main Location Houston 150 PARK ROW NEW YORK, NY 10007 Date Created: | Aug 8, 2019 Bill To: | FBOP MCC New York MS0109 (130104.001) 150 PARK ROW Next Appt NEW YORK, NY 10007 PO# Additional Information & Custom Fields: Is this a emergency request: | Yes. You must a ii Is the system in question under any warranty: What is the system in question : When was the problem first discovered: Today PO Number: Who reported the problem initally: Fs Is this a consistent problem or a CONSISTENT intermittent Is this problem effecting all users: | YES Is there power to the device in P vies | VES question Do you have a spare device on Unknown site: Can you send a picture of the device: NO Has any work been done in the area involved: NO Can you describe what is or is not happening recording Material Required For Request: | PHONE SUPPORT Who Requested the service call P| Detailed Description: Raid is showing 2 "S"s on the display. Hughwon is going to get new drives from computer services for the raid and replace them in the morning. Schedule EFTA00117596

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| When | Assigned To | Comment Aug 8 - 16, 2019, all- | Jeff Cranor, Justin Houston, Jeff McKenzie day Jeff Cranor will be working on this. Get a case started with Qognify. Equipment - No Equipment No Comments Details - No Detail Items EFTA00117597