Service Request #24975 Raid just crashed Status: FBOP Assigned Priority: | P3 (Next Day) Type: Service Contract Assigned To: Date Created: | Aug 8, 2019 Next Appt.: Additional Information & Custom Fields: Is this a emergency request: Is the system in question under any warranty: What is the system in question : When was the problem first discovered: PO Number: Who reported the problem initally: Is this a consistent problem or intermittent: Is this problem effecting all users. Is there power to the device in question: Do you have a spare device on site: Can you send a picture of the device: Has any work been done in the area involved: Can you describe what is or is not happening: Material Required For Request Who Requested the service call : Detailed Description: Customer: Contact: Service Location: Bill To: PO#: FBOP MCC New York MS0109 (130104.001) Main Location 150 PARK ROW NEW YORK, NY 10007 FBOP MCC New York MS0109 (130104.001) 150 PARK ROW NEW YORK, NY 10007 Yes. You must call 844-802-0188 Today CONSISTENT YES YES Unknown NO NO recording PHONE SUPPORT Raid is showing 2 “S"s on the display. i is going to get new drives from computer services for the raid and replace them in the morning, Schedule EFTA00117584

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When Assigned To Comment Aug 8-16, 2019, ol- | TS | IEE wit be working on th day Getac e started with Qognify. Equipment - No Equipment Comments —— vy on Aug 14, 20 PRIVATE, 1 Stating that he had 2 bac $ his raid unit of the d him to drives re adily ava Friday August them. He cal arted to rebuild. 1D uring the the moved without proper ) loses 2 drives, the raid neec be rebuilt and all data is Comment on Aug 8, 2019, 3:38 PM [PRIVATE] Hi able to locate priythin a Steps are as following: 1 level to none, and save. It will restarted with all drives T CONTACTS USA Toll Free + -7900 France +33-170 PRO UNIT RAID REBUILD DOCUMENTATION ipport@gognify. imentatic vould be appreciated. istomer Support Technician yN = Created The assignment on Aug 8 - 16 PRIVATE) will be working on this, Get a case started with Qc Details - No Detail Items EFTA00117585