Fron: as | - To: " CNY) (FBI)" « EE. Ce: = SS. TS Subject: RE: Firstbank Customer Care ID Date: Mon, 02 Mar 2020 17:24:12 +0000 Attachments: 2019-12-3 | Inline-Images: image001 .jpg; image002.png; image003.jpg; image004. gif Sure — attached. From: (NY) (e!) <a ane Monday, March 02, 2020 12:23 To: A) <n >; en </> Cc: TS ) <>; es ) <> Subject: RE: Firstbank Customer Care 1D J Could you send us the subpoena as a point of reference when following up? Thanks Sent: Sunday, March 01, 2020 7:07 PM To: (NY) (FS!) a; TS <> CS <i; SS ) <n > Subject: RE: Firstbank Customer Care |D HR — ©: the below, | don’t have a record that we ever received returns (or a response) from FirstBank. Have you guys gotten anything? If not, could you please give them a call, and let us know if you're not able to get a timeline, and we can move to compel? thanks, =. From: Sent: Friday, January 24, 2020 04:31 To: ‘Customer Care’ <> Cc: <n >; en ) <i >; es <a Subject: RE: Firstbank Customer Care ID J Good evening, The below-referenced criminal grand jury subpoena was served on January 3, 2020, with a return deadline of January 15, 2020, which was over a week ago. FirstBank therefore is delinquent in its response, and we have received no communication or contact from your legal department. Please advise whether FirstBank will produce its responsive materials, and if so when we can expect to receive them, or whether we should instead seek court enforcement of the subpoena. EFTA00099226

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Regards, Assistant U.S. Attorney Southern District of New York From: Sent: Friday, January 03, 2020 22:09 To: Customer Care <a Subject: RE: Firstbank Customer Care |D Perfect — thank you very much again for your assistance. best, From: Customer Care Sent: Friday, January 03, 2020 22:08 To: es) < ns > Subject: RE: Firstbank Customer Care ID J i] | You are always first Dear a: The fax (6 pages) has been succesfully received and will be forwarded to our legal department. Should you require additional information please reply to this message or call our FirstLine Solutions Center at a or ef Sunday to Saturday from 6 AM to 12 AM Regards, Customer Service EFTA00099227

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1 First [=F This communication and any attachments included herein contain information that be! to First BanCorp., its subsidiaries and/or affiliates, that may be confidential, ly privileged and/or a trade secret. Unauthorized disclosure, copying or distribution is strictly prohibited. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to which they are addressed. If you have received this communication in error, please reply to the sender of this message and afterwards proceed to delete it. Neither First BanCorp. nor its subsidiaries or affiliates will request any information that may be determined as sensible or be liable for any damages resulting from any modification or falsification of an e-mail that is originated by us. Moreover, the integrity and security of this message cannot be guaranteed ‘on the Internet, and although precautions been taken to ensure that the data included herein is free from viruses or other malicious content, we cannot assure that such is indeed the case and disclaim any responsibility attributable thereto. FirstBank Marketing and Public Relations Department [i Member Copyright © 2005 - 2015 First BanCorp. All Rights Reserved. FDIC Fron: a <a Sent: Thursday, January 02, 2020 2:38 PM To: EContact <r Subject: [EXTERNAL] RE: Firstbank Customer Care ID Good afternoon, The below is incorrect. As stated below, the claim was in fact made by means of an explanatory letter, which was indeed attached to the email in PDF format. The letter did in fact include my full name, telephone information, and detailed and complete information of the request, which is a criminal grand jury subpoena. Please advise immediately precisely what issue you had in opening the PDF document, or, alternatively, please provide the name and direct contact phone number of an individual in your legal department. Or please call me at [J or HE. Ve have already called the number you provided and were told that there was no fax number, and no individual whose name or contact information that could be provided, and that we should email this address. Please advise whether we can expect to be contacted, or whether we will instead be forced to seek an order to compel production from the court. Regards, a Assistant U.S. Attorney Southern District of New York From: EContact <_i—— > Sent: Thursday, January 02, 2020 12:11 TO: es) < i > Subject: Firstbank Customer Care |D EFTA00099228

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A i You are always first The claim requested by email has not been registered due to the following: e You must make your claim by means of an explanatory letter, which must be received attached to the email in PDF format. The letter must include your full name, telephone number, detailed and complete information of your request and must be signed. « We tried to open the document you sent us without success. If you need additional information, you can contact FirstLine Solution Center at (or a. Cordially, Customer service 1 First [=F This communication and ary attachments included herein contain information that belongs to First BanCorp..its subsidiaries and/or affiliates, that may confidential, lly privileged and/or a trade secret. Unauthorized disclosure, copying or distribution is strictly prohibited. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to which they are addressed. If you have received this communication in error, please reply to the sender of this message and afterwards proceed to delete it. Neither First BanCorp. nor its subsidiaries or affiliates will request any kwcrrnaiion thet ray be delerrnined as sensible or be liable for any damages resulting from any modification or falsification of an e-mail that is originated by us. Moreover, the integrity and security of this message cannot be guaranteed ‘on the Internet, and although precautions been taken to ensure that the data included herein is free from viruses or other malicious content, we cannot assure that such is indeed the case and disclaim any responsibility attributable thereto. FirstBank Marketing and Public Relations Department Ave. Mufioz Rivera #1130, Rio Piedras, PR 00927. Member Copyright © 2005 - 2015 First BanCorp. All Rights Reserved. FDIC For: <i Sent: Tuesday, December 31, 2019 7:43 PM To: Customer Care <r Subject: [EXTERNAL] RE: | Customer Care ID 133310 Good evening, The criminal grand jury subpoena submission in fact met all of these requirements. It includes an explanatory cover letter attached to the email in PDF format, including my full name, contact information, and request, and is signed. It was transmitted securely because it contains personal identifying information, and our systems require encryption when sending such information. Please advise immediately if you require the subpoena to be faxed or mailed instead, as the EFTA00099229

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deadline will remain the same as in the initial request. Please also confirm that you have received this email. | am reachable at any time at this email or by phone at [EE if someone calls and is connected to voicemail, please leave a name and direct phone number to contact in return. thank you, a Assistant U.S. Attorney Southern District of New York 5 l You are always first Dear I: The claim requested by email has not been registered due to the following: * You must make your claim by means of an explanatory letter, which must be received attached to the email in PDF format. The letter must include your full name, telephone number, detailed and complete information of your request and must be signed. If you need additional information, you can contact FirstLine Solution Center at (or a. Cordially, Customer service 1 First [=F This communication and an: attachments included herein contain information that belongs to First BanCorp..its subsidiaries and/or affiliates, that may be confidential, lly privileged and/or a trade secret. Unauthorized disclosure, copying or distribution is strictly prohibited. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to which they are addressed. If you have received this communication in error, please reply to the sender of this message and afterwards proceed to delete it. Neither First BanCorp. nor its subsidiaries or affiliates will request sey Inreton tet mey be Gelermmmed 9s senemte or be letie for scty Curapes, rseuting Som sci moolicalion cr ificati ail that is originated by us. Moreover, the integrity and security of this message cannot be guaranteed ‘on the Internet, and although precautions been taken to ensure that the data included herein is free from viruses or other malicious content, we cannot assure that such is indeed the case and disclaim any responsibility attributable thereto. FirstBank Marketing and Public Relations Oepart ment i ys Copyright © 2005 - 2015 First BanCorp. All Rights Reserved. FDIC EFTA00099230

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From: Customer Care <a > Sent: Tuesday, December 31, 2019 17:36 To: es) < > Subject: Firstbank Customer Care ID 133310 9 l You are always first The claim requested by email has not been registered due to the following: * You must make your claim by means of an explanatory letter, which must be received attached to the email in PDF format. The letter must include your full name, telephone number, detailed and complete information of your request and must be signed. If you need additional information, you can contact FirstLine Solution Center at EE or a. Cordially, Customer service gies) Bank This communication and any attachments included herein contain information that belongs to First BanCorp., its subsidiaries and/or affiliates, that may be confidential, ly privileged and/or a trade secret. Unauthorized di . copying or distribution is strictly prohibited. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to which they are addressed. If you have received this communication in error, please reply to the sender of this message and afterwards proceed to delete it. Neither First BanCorp. nor its subsidiaries or affiliates will request any information that may be determined as sensible or be liable for any damages resulting from any modification or falsification of an e-mail that is originated by us. Moreover, the integrity and security of this message cannot be guaranteed ‘on the Internet, and although precautions been taken to ensure that the data included herein is free from viruses or other malicious content, we cannot assure that such is indeed the case and disclaim any responsibility attributable thereto. FirstBank Marketing and Public Relations Department Ave. Mufioz Rivera #1130, Rio Piedras, PR 00927. Member FDIC Copyright © 2005 - 2015 First BanCorp. All Rights Reserved. Fron: <a Sent: Tuesday, December 31, 2019 5:13 PM To: Customer Care <i c: <i Subject: [EXTERNAL] RE: legal process, subpoena (FirstBank Puerto Rico) EFTA00099231

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DEPARTMENT sf JUSTICE Jat This is a secure message. Click here by 2020-01-10 21:13 UTC to read your message. After that, open the attachment. More Info EFTA00099232