Service Request #22855 Raid just crashed Status: | Closed Priority: |P3 (Next Day) Type: Service Contract Assigned To: Houston Jeff Cranor, Jeff McKenzie, Justin Date Created: | Feb 28, 2019 Next Appt.: Additional Information & Custom Fields: Is this a emergency request: Is the system in question under any warranty: What is the system in question : When was the problem first discovered: PO Number: Who reported the problem initally: Is this a consistent problem or intermittent: Is this problem effecting all users. Is there power to the device in question: Do you have a spare device on site: Can you send a picture of the device: Has any work been done in the area involved: Can you describe what is or is not happening: Material Required For Request: Who Requested the service call : Detailed Description: Serial Number 43144901 Customer: Contact: Service Location: Bill To: PO #: FBOP MCC New York MS0109 (130104.001) Main Location 150 PARK ROW NEW YORK, NY 10007 FBOP MCC New York MS0109 (130104.001) 150 PARK ROW NEW YORK, NY 10007 Yes. You must cal Today CONSISTENT YES YES Unknown NO NO recording PHONE SUPPORT Customer Name Federal Bureau of Prisons Site Name MCC New York Product Type VISION Contact Name Jeff Mckenzie EFTA00064592

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Contact Phone Email Address Jeffrey.mckenzie@signetinc Problem Description Raid needs rebuilt. | need any documentation that you may have pertaining to rebuilding the raid from the front LCD Qognify Support Contract #: 32765 Jeffrey McKenzie | Senior Customer Support Technician SigNet Technologies | Convergint Federal Solutions Kiln Ct Suite E, Beltsville, MD 20705 | Mobile II | Direct Schedule When Assigned To Comment Feb 28 - Mar 8, 2019, | Justin Houston, Jeff McKenzie, Jeff Cranor Jeff is working on this. all-day Equipment - No Equipment Comments Assignment Completed by Justin Houston on Mar 20, 2019, 2:45 PM The assignment on Feb 28 - Mar 8, all-day for Justin Houston, Jeff McKenzie and Jeff Cranor has been marked complete [PRIVATE] Comment by Jeff McKenzie on Feb 28, 2019, 2:06 PM [PRIVATE] Derek, Are you McKenz Jeffrey ailable to work on this if | get the custor delete or n error, please notify the ser in error, please notify the sen re of this communicatior s strictly prohibited. If you have received this comm therwise destroy the e-mail and all attachments imr ly. From: Jeffrey McKenzie Sent February 26, 2019 4:36 PM ort ubject: RE: PRO UNIT R 2AID ) REBUILD DOCUMEN Hi Jeff: Unable to locate anything official. The wing: 1. Set the rted with all drives being “J." [Replace any faulty drives) 2. Set the and save. It will restart and being an initialization, The password is 1111 (if | recall correctly). Once the raid is created, you'll need J level f Engineer (7) =a 1) Free 4 create the prc CUSTOM: McKenzie <Jeffrey.McKenzie@signetir From. Jeffrey JOCUMENTATION REQUEST Anything Subject: RE: PRO UNIT RAID REBUILD have on 11s e-mail and any attachments fo it are intended only for the identified recipients. It may contain proprietary or otherwise legally ¢ Technologies, Inc. Any unauthorized use or dischk re of this communication is strictly prohibited. If you have Ce n in error, please notify the sender and delete or otherwise destroy Tuesday, February 26, 2019 2:28 PM To the e-mail and all attachments immediately. From INIT RAID REBUILD DOCUME y Kenzie@signetinc.com>; § EFTA00064593

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| REQUEST hi Jeff: | am searching but so far | am not finding anything specific — you want to do a foreground init of the RAID? Assignment Created by Jeff McKenzie on Feb 28, 2019, 2:05 PM The assignment on Feb 28 - Mar 8, all-day for Justin Houston, Jeff McKenzie and Jeff Cranor has been created. [PRIVATE] Jeff is working on this. Details - No Detail Items EFTA00064594