Service Request #22855 Raid just crashed Status: Priority: Type: Assigned To: Date Created: Next Appt.: Closed P3 (Next Day) Service Contract Jeff Cranor, Jeff McKenzie, Justin Houston Feb 28, 2019 Additional Information & Custom Fields: Is this a emergency request: Is the system in question under What is the system in question : When was the problem first Customer: Contact: Service Location: Bill To: PO #: FBOP MCC New York MS0109 (130104.001) Main Location 150 PARK ROW NEW YORK, NY 10007 FBOP MCC New York MS0109 (130104.001) 150 PARK ROW NEW YORK, NY 10007 Yes. You must call 844-802-0188 any warranty: discovered: Today PO Number: Who reported the problem initally: fF Is this a consistent problem or intermittent: CONSISTENT Is this problem effecting all users: | YES Is there power to the device in Do you have a spare device on Can you send a picture of the Has any work been done in the Can you describe what is or is not : YES question: : Unknown site: device: NO : NO area involved: happening: recording Material Required For Request: | PHONE SUPPORT Who Requested the service call : | Detailed Description: Serial Number 43144901 Customer Name Federal Bureau of Prisons Site Name MCC New York Product Type VISION Contact Name Jeff Mckenzie EFTA00064587

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Contact Phone 240-454-1777 Email Address FP Problem Description Raid needs rebuilt. | need any documentation that you may have pertaining to rebuilding the raid from the front LCD. Qognify Support Contract #: 32765 Jeffrey McKenzie | Senior Customer Support Technician SigNet Technologies | Convergint Federal Solutions 12300 Kiln Ct Suite E, Beltsville, MD 20705 Office; | Mobile: | Direct: Schedule When Assigned To Comment Feb 28 - Mar 8, 2019, | Justin Houston, Jeff McKenzie, Jeff Cranor Jeff is working on this. all-day Equipment - No Equipment Comments Assignment Completed by Justin Houston on Mar 20, 2019, 2:45 PM The assignment on Feb 28 - Mar 8, all-day for Justin Houston, Jeff McKenzie and Jeff Cranor has been marked complete. [PRIVATE] back up and running after rebuilding the raid Comment by Jeff McKenzie on Feb 28, 2019, 2:06 PM [PRIVATE] Derek, Are you available to work on this if | get the customer on the li @? Jeffrey McKenzie | Senior Customer Support Technician SigNet ‘al Solutions 12300 Kiln Ct Suite E, Beltsville, MD 20705 Office. | Mobile . Direct. This e-mail and any attachments to it are intended only for Tec. mnalogie Convergint Feder the identified recipients. It m ntain proprietary or otherwise legally protected information of SigNet Technologies, Inc. Any unauthorized use or disclosure of this communication is strictly prohibited. If you have received this commu tion in error, please notify the sender and delete or i! and all attachments immediately. From: Jeffrey McKenzie Sent: Tuesday, February 26, 2019 4:36 PM To: St fy.com> Subject: RE: PRO UNIT RAID REBUILD DOCUMENTATION REQUEST Thanks Derek. From: Support gognily.com] Sent: Tuesday, February 26, 2019 3:34 PM To: Jeffrey McKenzie hii Support Dgognify.com> Subject: RE: PRO UNIT RAID REBUILD DOCUMENTATION REQUEST Hi Jeff: Unable to locate anything official. The ing “J.” [Rep ly). One you'll need ind create the proper part 1s, I'll keep looking but that should get you going, Best regards, DEREK BARR Senior Support 45-201-5568 (M) +1-201-407-7471 ne wwv.gognify.com CUSTOMER SUPPORT CONTACTS USA Toll 54607 USA +1-201-377-3408 UK +44-203-1501-393 UK Toll Free +44-800-0488305 Isr ®@ Qognify.com Germany +49-3419-288-035 Singapore +6 ipport’ <Suppont@ [mailto:Suppo <Support be raid level to 5 and save. It will restart and being an initialization, The password is 1111 (if | recall corre ic Steps are s following: 1. Set the raid level fo none, and save, It will restarted with all drives e any faulty dr 5] 2. Set the the raid is create to restart windov Engineer (T) +1 66-8: 6 suppor Free +1-£ 70- upport@gognify.com> Subject: RE: PRO UNIT RAID REBUILD DOCUMENTATION REQUEST Anything you have on Pro Unit documentation ippreciated, Jeffrey McKenzie | Senior Customer Support Technician SigNet Technologies | Convergint Federal Solutions 12300 Kiln would Ct Suite E, Beltsville, MD 20705 Office. | Mobile. This e-ma ind any attachrn SigNet Technologie contain proprietary or otherwise legally protected information o s communication is strictly prohibited. If you have received this communication in error, please notify the sender and delete or otherwise destroy Sent: Tuesday, February 26, 2019 2:28 PM To: Jeffrey t: RE; PRO UNIT RAID REBUILD DOCUMENTATION the e-mail and all attachments immediately. From: Support [mailto:Support( iognify.c ort <Support@qognify.com> Subj EFTA00064588

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| REQUEST hi Jeff: | am searching but so far | am not finding anything specific — you want to do a foreground init of the RAID? Assignment Created by Jeff McKenzie on Feb 28, 2019, 2:05 PM The assignment on Feb 28 - Mar 8, all-day for Justin Houston, Jeff McKenzie and Jeff Cranor has been created. [PRIVATE] Jeff is working on this. Details - No Detail Items EFTA00064589