Service Request #22855 Raid just crashed Status: Closed Priority: P3 (Next Day) Type: Assigned To: | Date Created: Next Appt.: Feb 28, 2019 Service Contract Additional Information & Custom Fields: \s this a emergency request: ts the system in question under [ any warranty: What is the system in question : When was the problem first discovered: PO Number. Yes. You must cat I Today Service Location: Customer: Contact: Main Location 150 PARK ROW NEW YORK, NY 10007 Bill To: 150 PARK ROW NEW YORK, NY 10007 Gate Hyp FBOP MCC New York MS0109 (130104.001) FBOP MCC New York MS0109 (130104.001) Who reported the problem initally: Is this a consistent problem or Is this problem effecting all users: Is there power to the device in question: CONSISTENT YES YES Do you have a spare device on site: Can you send a picture of the device: Unknown NO Has any work been done in the area involved: Can you describe what is or is not happening: Material Required For Request: Who Requested the service call : Detailed Description: Serial Number 43144901 NO recording PHONE SUPPORT Customer Name Federal Bureau of Prisons Site Name MCC New York Product Type VISION Contact Name EFTA00063386

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Contact Phone Email Address | —__ Problem Description Raid needs rebuilt. | need any documentation that you may have pertaining to rebuilding the raid from the front LCD. Qognify Support Contract #: 32765 Jeffrey McKenzie | Senior Customer Support Technician SigNet Technologies | Convergint Federal Solutions 12300 Kiln Ct Suite E, Beltsville, MD 20705 oO | Mobile: | Direct: Schedule When Assigned To Comment Feb 28-Mor 8, 2019, aS H's working on this all-day Equipment - No Equipment No Comments Details - No Detail Items EFTA00063387